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“Great for travelling couples”

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Grand Mercure Nelson Monaco Apartments
Ranked #6 of 41 Hotels in Nelson
Certificate of Excellence
Reviewed July 10, 2013

We travelled as two couples and stayed in a 2 bedroom, 2 bathroom apartment. This worked out as real value for money. Clean, comfortable and warm, it suited our needs perfectly. We used the kitchen which was well equipped. The old English style concept of the whole place is really well done. It does need a little care in getting to the complex as you cannot turn straight off the main highway. Don't miss the Wearable Art and Classic car museum which is very close.

Stayed: July 2013, traveled as a couple
Thank Rob Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded July 14, 2013

Thank you for taking the time to share your lovely comments with your fellow travellers on Tripadvisor. I am really pleased to hear that you enjoyed your stay with us in one of our two bedroom, two bathroom cottages and that you found the kitchen to be well equipped. I am also really pleased to hear that you enjoyed our English look and you were able to visit the lovey World of Wearable Art and Classic Car Museum which is only minutes from us. Thank you for your comments regarding the complexity of finding us, we have amended our hotel maps showing more clear directions so we hope that this will help future guests to find us more easily.
Thank you again for your wonderful comments and we hope to be able to welcome you back one day in the near future.
Kindest Regards
Clare Davies

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510 - 516 of 929 reviews

Reviewed July 3, 2013

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Darryl66
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded July 4, 2013

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Reviewed June 30, 2013

Enjoyed my stay at the Mercure, the apartments were very spacious and well furnished. On a very cold day of zero degrees the room was lovely and warm. There is a great pub across the road which has lovely food and great atmosphere. The staff are welcoming and very helpful. There are however a few things to note - there seems to an issue with bugs, we had ants in our kitchen (even in our kettle) and cockroaches throughout the apartment. A number of the untensils were not clean. There is only one tv which is situated downstairs and it would have been nice to have one upstairs in the bedroom. The hotel is about a 10-15 minutes drive into Nelson and you would need to have a car to get about however you are about a 3 minutes drive from the airport.

  • Stayed: June 2013, traveled as a couple
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Thank MandeepTwomey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded July 4, 2013

Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your constructive feedback about the standard of the room so that we can address the issues mentioned.
I am glad to hear that you found the room to be warm on a very cold day and that the staff were friendly and welcoming. I would like to apologise for the bugs which you found in the room, unfortunately with all the surrounding hills and trees as well as the lovely greenery and roses around the resort, we do at times have the odd bush roach around.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems raised and prevent future occurrence.
Thank you again for sharing your experience, and we hope your next visit will exceed your expectations.

Kind Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

It's not often that when you arrive at a destination that it looks just like the photos. At the Grand Mercure Monaco it is everything you see and more! It is absolutely stunning and after receiving a complimentary upgrade (which wasn't even requested) I was blown away at the beauty of my two bedroom cottage. From the moment I walked in the door I felt like I could have been in any old English cottage with the flagstone floors, solid wooden beams and quirky stable door. It was just a delight. Service was lovely and friendly, room service breakfast was hearty and generous and my cottage had all the required modern amenities. I stayed for business reasons but would love to come back as a couple as the atmosphere was extremely romantic.

Room Tip: The two bedroom cottages are of a great size, would be perfect for a family stay
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  • Stayed: June 2013, traveled on business
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Thank Amylmck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded July 4, 2013

Thank you for taking the time to complete such a wonderful tripadvisor review of your recent stay with us at The Grand Mercure Nelson Monaco. I am really thrilled to hear of how much you enjoyed your stay and that we were able to give you an upgrade to one of our lovely Orchard Cottages and that you found them to have all the amenities required to make it a pleasant and enjoyable stay. I am also pleased to hear that you found the resort to be as beautiful as the photos. I will be sure to pass on your wonderful feedback to all of our team and I really hope we will be able to welcome you back to the Grand Mercure Nelson Monaco for a leisure visit so that you can experience what lovely sunny Nelson has to offer.

Kind Regards
Clare Davies

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Reviewed June 12, 2013

This hotel is one of the best I have stayed all over the world. Great rooms,great front door service, outstanding meals for dinner and breakfast not to mention the room configuration and supplementary inclusions.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Annabel46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded June 19, 2013

Thank you so much for your really wonderful comments regarding your recent stay with us at the Grand Mercure Nelson Monaco. I will definitely share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. We really look forward to welcoming you back one day in the near future and hope that your next stay will be as pleasant as the previous one.
Sincerely
Clare Davies

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Reviewed June 12, 2013

I have stayed at this wonderful establishment on many occasions over the last 6 years, love the accommodating staff, quality of the hotel, the home away from home feeling I experience as soon as I arrive, however the poor Vodafone cell and WiFi coverage in the rooms and around The hotel is and the need to pay for unacceptable. The additional cost for WiFi together with the room rate may encourage less frequent stays here.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank FattyBits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded July 4, 2013

Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your constructive feedback about the Vodafone network coverage and internet pricing so that we can address the issues mentioned.
We appreciate your comments regarding the charge for the internet. While this is definitely our long term goal unfortunately due to the current cost of supplying internet to our guests and the recent upgrade to WIFI it is not something we are able to currently offer. In the meantime we have some special packages that include internet deals at the time of booking on several websites.
In regards to the Vodafone signal we have not received much feedback about this issue before however we will look into what we can do to improve the reception around the resort.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems raised and prevent future occurrence.

Thank you again for sharing your experience, and we look forward to welcoming you back on
your next visit to Nelson.

Kind Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

I travel a lot and have only just found this hotel in Nelson, price comparable with motels in nelson is this quaint little english village. the accomadation is fanatstic and it is now the only place I will be staying in nelson

  • Stayed: June 2013, traveled on business
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Thank craigsmithdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded June 16, 2013

Thank you so much for taking the time to share your wonderful comments! We are very pleased to hear that you have found us and that you will continue to stay with us when you return to Nelson. We look forward to welcoming you back and hope your next visit will be as pleasant as your previous one.
Kindest Regards
Clare Davies

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Nelson Monaco Apartments

Address: 6 Point Road | Monaco, Nelson 7011, New Zealand
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nelson
#3 Family Hotel in Nelson
#5 Luxury Hotel in Nelson
#6 Business Hotel in Nelson
#6 Romantic Hotel in Nelson
Price Range: $68 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Nelson Monaco Apartments 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Grand Mercure Nelson Monaco offers luxury boutique accommodation by the water in Nelson, New Zealand. Located only about five minutes' drive from Nelson Airport and 15 minutes drive to the city centre. Grand Mercure Nelson Monaco offers well-appointed accommodation for up to 215 guests in boutique hotel rooms, along with a range of self-contained apartment accommodation including one-bedroom studios, one-bedroom spa cottages and two-bedroom cottages. ... more   less 
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Also Known As:
Grand Mercure Nelson Monaco Apartments Hotel Richmond
Grand Accor Nelson Monaco

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