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“Quaint and comfortable”

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Grand Mercure Nelson Monaco Apartments
Ranked #6 of 41 Hotels in Nelson
Certificate of Excellence
Reviewed April 16, 2013

This is our first trip to New Zealand and a friend recommended this hotel. She'd stayed in the apartments and when we made the reservation we thought that was the only choice. We were placed in a regular hotel room which is fine but not what we expected. The hotel is created like a mini village and is very quaint. The room is plain but comfortable. The bathroom is really nice and we loved that the soap, shampoo, etc. is offered in big containers with a pump so no extra packaging but still nice products. The bed is soft but quite comfortable. The restaurant on site (Orangerie) is nice with a good breakfast buffet.
This property is further out of town than we'd thought....our expectation was that we could walk into town but this place is way too far out for that.
Staff is quite friendly and helpful.

Room Tip: There are a few different room options which are all nice but just make sure you're ordering wha...
  • Stayed: April 2013, traveled as a couple
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Thank Wiscongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

Thank you for taking the time to share your experience with us at the Grand Mercure Nelson Monaco. We have four different room types so as to try and cater for a large variety of different accommodation requirements. Our Boutique Hotel rooms are our more basic room type and are perfect for a one night stay. We do also have One Bedroom Studios, one and two bedroom cottages and perhaps one of these may have been better suited to your needs with separate living areas and kitchen facilities. We hope to be able to welcome you back one day in the near future so that you can experience one of our lovely spacious studios or cottages. Thank you again for your comments and we hope to be able to welcome you back one day in the near future.
Sincerely
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 - 534 of 914 reviews

Reviewed April 16, 2013

This hotel was a charming, almost cottage like place to stay. The bathrooms are modern and updated and the staff were extremely helpful. It's very easy to get to Abel Tasman National park from the hotel.

  • Stayed: March 2013, traveled as a couple
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Thank scoob17hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

Thank you for taking the time to share your experience with your fellow travellers on Tripadvisor.
I am delighted to hear that you enjoyed your stay and that the staff were so helpful. We are perfectly located en route to the stunning Abel Tasman National Park which is a must see in the Nelson Tasman Region. I am glad to hear that you were able to visit the park.
We hope to be able to welcome you back one day in the near future.
Sincerely
Clare Davies

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Reviewed April 15, 2013

Reception at arrival was as courteous as ever. This time had one of the more luxuries rooms located in the "village" and not in the hotel. The room was really nice and comfortable. THe Flat Screen TV's are very small though. The bed quality was excellent. Bar fridge in the room (with full kitchen) - pity though that this is not stocked. Fortunately I had a bottle of wine I had bought earlier to enjoy while relaxing.

The food in the restaurant was good again, the service was attentive (the only comment was that the waitress had to read the specials from a note pad rather than reciting from memory) - breakfast was also good.

Will come back and would also recommend this hotel to others

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank stgeorgesonthebend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

Thank you for taking the time to share your experience with us at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your comments on board and we hope your next visit will exceed your expectations.
Sincerely
Clare Davies

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Reviewed April 14, 2013

I travel to Nelson on a regular basis and I will always stay at the Grand Mecure.
The Staff are all delightful ,nothing is a problem.
The Hotel is situated in a very special part of Nelson with stunning gardens . The gardens are a credit to them becouse I know they work really hard to keep them looking amazing all year round.
The beds are really comfortable.
I would not hesitate to recommend this Hotel to anyone.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank nic255118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

Thank you so much for taking the time to share your really lovely comments on Tripadvisor. I am thrilled to hear how much you enjoy staying with us and that you will continue to come back. We must be doing something right! We definitely are very lucky to be situated where are with the beautiful views across the Waimea inlet and of course as you mentioned, our wonderful gardens, I will be sure to pass on your lovely comments to our gardener who does a fantastic job of looking after the grounds. Thank you for your comments about the hotel staff, I will pass this on as I am sure this will serve as an encouragement to all as we continuously strive to improve our customer service. Thank you again and we look forward to seeing you again on your next visit to Nelson.
Sincerely
Clare Davies

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Reviewed April 13, 2013

This hotel reminded me of being in a small village in France. The original owner needs to be congratulated on mirroring a little bit of Europe in sunny Nelson! In fact its very french, quaint and cosy. My only disappointment was the bathroom which had slow drainage in shower, causing excessive water on the bathroom floor, very annoying. Staff were incredibly helpful. Dining facilities excellent and food quite scrumptious. Staff in dining room needed to meet and greet in French as they do in other parts of NZ eg. Viaduct in Auckland.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank kaz851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

Thank you for your lovely comments regarding your stay with us at The Grand Mercure Nelson Monaco Apts. I am pleased to hear that you appreciated and enjoyed the European style of the resort and restaurant. It is always a pleasure to receive such wonderful feedback and we appreciate your constructive feedback about the bathroom issues so that we can address the issues mentioned.
Thank you again and we look forward to welcoming you back one day in the near future.
Sincerely
Clare Davies

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Reviewed April 13, 2013

Cannot fault it from the moment we arrived early. We were supposed to be picked up from the airport and when I rang to say that they hadn't arrived the instantly said get a taxi and they would pay for it. Great service without any grumblings

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Segal_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

Thank you for taking the time to share your comments on Tripadvisor.
I am sorry about the confusion with the shuttle service, we do offer a complimentary airport shuttle but I am happy to hear that the receptionist was able to help you on this occasion with a taxi. We hope that we will have the opportunity to welcome you back on your next visit to Nelson.
Sincerely
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

I loved staying here, I could not fault it. I felt as I was in a country in Europe. Very good pillows, king sized bed was amazing, televisions in the bedroom and lounge area was great. Massive, clean and new bathroom, I could not have asked for better. Self contained if you want to cook there. Quiet and we were close to the road. Good heating, lovely furnishings. We did not dine or use the bar so I am not sure about this. You need a car as it is out of Nelson city but I would not let that put you off staying there, it is well worth the nice, scenic drive to the hotel.

Room Tip: We were near the road and it was still quiet.
  • Stayed: April 2013, traveled as a couple
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Thank Phillippa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded May 16, 2013

We very much appreciate your comments regarding your stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Clare Davies

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Nelson Monaco Apartments

Address: 6 Point Road | Monaco, Nelson 7011, New Zealand
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nelson
#3 Family Hotel in Nelson
#5 Luxury Hotel in Nelson
#6 Romantic Hotel in Nelson
#6 Business Hotel in Nelson
Price Range: $69 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Nelson Monaco Apartments 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Grand Mercure Nelson Monaco offers luxury boutique accommodation by the water in Nelson, New Zealand. Located only about five minutes' drive from Nelson Airport and 15 minutes drive to the city centre. Grand Mercure Nelson Monaco offers well-appointed accommodation for up to 215 guests in boutique hotel rooms, along with a range of self-contained apartment accommodation including one-bedroom studios, one-bedroom spa cottages and two-bedroom cottages. ... more   less 
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Also Known As:
Grand Mercure Nelson Monaco Apartments Hotel Richmond
Grand Accor Nelson Monaco

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