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“The definition of Hospitality!”

Customhouse Backpackers Hostel
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Customhouse Backpackers Hostel
Ranked #49 of 55 Nelson B&B and Inns
Rotorua, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The definition of Hospitality!”
Reviewed January 8, 2013

My partner and i have both worked in hospitality for a long time in canada and NZ and having travelled all over new zealand and staying at all levels of hotel, motel and backpackers lodges The Custom House and its proprietor Marcus know and embody the true meaning of hospitality! right from our arrival marcus was extremely welcoming and helpful and as we were very late arriving even offered to make us something to eat from his own food! he gave us a full tour of the property and showed us how to use the entertainment system which included a fantastic selection of movies, movie channels and even video games! he helped us park our car which was also off-street and free! the rooms were a nice size with en-suite sinks and the whole place was very clean and tidy. i can't give enough praise about this guy and his property! well done mate! and thanks again from ron and mel!

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank canuckkiwi7882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

Traveler rating
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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Westport, New Zealand
Level Contributor
3 reviews
Reviewed June 29, 2012

I stayed in the custom house for 2 weeks, make me feel like home here!
and Macus is a really really nice person, he helped whatever I need!
I will come back if I have chance to go back to NZ!
highly recommended;DD

  • Stayed May 2012, traveled solo
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Helpful?
Thank Stellaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 17, 2012

Marcus the owner was one of the most helpful and kindest guys I have ever meet. He will go out of his way to make sure you get everything you need. The kitchen was a little bit dirtier then normal but that was because of the back packers. He stayed up late just to make sure it was as clean as possible.

Room Tip: Ask for a bed unstairs in the main part of the house.
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  • Stayed March 2012, traveled solo
    • Value
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Helpful?
Thank MrCanadaianTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundun
1 review
Reviewed April 26, 2012

The custom house is filled with unbelievably chill, cool people. I highly recommend going there, plus nelson has awesome weather, and good bud.

Room Tip: Go long term... saves you money.
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  • Stayed March 2012, traveled solo
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Helpful?
Thank Burger b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 1, 2011

Lovely hosts. Really clean rooms. We had an ensuite and it was all brand new and very clean. Compared to other hotel / bnb rates in Nelson this was the cheapest and best by a mile. It is located a bit out of the way, but nice for a visit to the Boat Shed, which is a quality restaurant nearby on the waterfront.

  • Stayed January 2011, traveled with family
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Helpful?
1 Thank beverton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2010

We found this place by coincidence and had a great surprise. It is clean, comfortable and well decorated so it has a great feel. We really felt at home here. The kitchen facilities to cook your own food are "restaurant" quality. The owner was great... we enjoyed his company, sharing with us all sort of stories. The beer was also a plus, great beer on tap. I must say that we had the place pretty much for ourselves, so it was kind of quiet in our experience. We were sorry only to spent a night here, but would surely be back since it was by far much better value than other places we stayed previously at Nelson in our opinion.

  • Stayed June 2008, traveled as a couple
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Helpful?
Thank Krlos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
devon
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 19, 2010

this place is run by lovely people and if you want to party and have a fun time stay here, if you want to sleep go elsewhere because it is very noisy

  • Stayed February 2010, traveled as a couple
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    • Sleep Quality
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Helpful?
1 Thank postiemark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Customhouse Backpackers Hostel

Property: Customhouse Backpackers Hostel
Address: 252 Haven Road, Nelson 7010, New Zealand
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service
Hotel Style:
Ranked #49 of 55 B&Bs / Inns in Nelson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Customhouse Backpackers Hostel 3*
Number of rooms: 14
Official Description (provided by the hotel):
Welcome to The Custom House in sunny Nelson, New Zealand. Situated along Nelson's beautiful waterfront and port. We offer budget boutique and quality backpacker accommodation. The historic Custom House building has recently been completely refurbished in a retro contemporary style with affordable rooms, great facilities and amenities. ... more   less 
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