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“Not a 5 star hotel in my eyes”

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Cambay Grand, Kukas
Ranked #10 of 10 Hotels in Kookas
Coburg, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not a 5 star hotel in my eyes”
Reviewed May 30, 2013

We booked in for 4 days spa package and we got a welcome drink at the check in but nothing really was explained to us as it should be.
At our first dinner we ordered a bottle of wine, but only after we finished it we were told that the price in the menu is the old price and they have forgotten to change the menu. The day after,the price was still the same...
The food we ordered tasted like half defrosted packaged food and was not presented as is was described on the menu. I ordered American breakfast with medium boiled eggs and what I got was hard, smelly eggs with a piece of dry toast.

The room was average clean but the power constanlty went off which Is very annyoing if youre watching a movie at night time, also the quality of the picture on TV was very poor, it just gave us a headache.

When we had our first spa treatment, nothing was explained to us, how everything will work. The rooms were freezing and the girls were talking to eachother during the treatment. No relaxation at all!!

Although I have to say the staff was very friendly, im sorry but this is not was you expect in a 5 star hotel!

I hope for you that you will change things and make your customers feel more comfortable. .

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordis1306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saurabhgarg5, Public Relations Manager at Cambay Grand, Kukas, responded to this review, June 15, 2013
Dear Sir,

We are really sorry for the unsatisfactory experience you had at our resort. We have taken note of the issues highlighted and would ensure improvement to make our guests more comfortable and meet the levels that they have come to expect of us.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Gurgaon
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 5, 2013

Have stayed here a couple of times as it is good location to work from in Kukas and value is fair. Hotel has run down a little bit as business seems to be tougher. The architecture and infrastructure as built was good. Restaurant is fair, though staff service makes up for any lack in terms of menu. Breakfast was served a la carte on the days I was there. It was made to order. Dinner was part of my package, so I ate for one of the nights. It was again made to order, and attention by staff made up for some lacking on the chefs part.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saurabhgarg5, Public Relations Manager at Cambay Grand, Kukas, responded to this review, June 15, 2013
Dear Sir,

Thank for your positive feedback. We will focus on some of improvement areas you've highlighted and ensure that your next stay with us is more enjoyable. Do give us that chance!

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhilai, Chhattisgarh, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 13, 2012

One of the best services provided with the best tariffs. I can describe my stay in Cambay (Kukas, Jaipur) in one word, i.e. FABULOUS. This is a trip which I can't forget throughout my life. And my stay in Cambay was wonderful. Also, the treatment in SPA was also great. I would definitely stay in Cambay wherever possible in all my future trips in India.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Vinay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Grand, Kukas, responded to this review, February 1, 2013
We thanks you for your review. We will be glad to welcome you in your next trip at any of our properties.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jaipur
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 18, 2012

This hotel is really like a dream to walk into. It was absolutely beautiful and has a nice interior design outside as well as inside the hotel rooms. Hotel staff was incredibly sweet and room services are very attentive. The rooms were not only clean and spacious but also full of character which gives me great comfort. By all means book yourself a room in cambay resort, kukas, jaipur.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Rajjainjaipur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Grand, Kukas, responded to this review, February 1, 2013
Thanks for your review. We are in the hospitality industry to serve our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhavnagar, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2012

This hotel is really like a dream to walk into. It was absolutely beautiful and has a nice interior design outside as well as inside the hotel rooms. Hotel staff was incredibly sweet and room services are very attentive. The rooms were not only clean and spacious but also full of character which gives me great comfort. By all means book yourself a room in cambay resort, kukas, jaipur.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank subhash g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Grand, Kukas, responded to this review, February 1, 2013
Thanks for your great review. we would like you to visit us again at any of our properties.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 17, 2012

Well, Jaipur is an extremely popular tourist destination in Rajasthan and India.

It's wonderful place for a lovely weekend. This property especially worth to visit in summer as they have a beautiful pool...good approach almost on the highway but beware one thing u will have to walk more in the fort because it’s big & scattered. They have solution for that too as you can enjoy the valuable spa massage there if you're more tired and feeling weak.

The Food was extra delicious. Rooms are neat & clean and a service was too great.

Many more things to enjoy here, but due to sort of time i didn’t manage for more. you need at least a week to roam Jaipur properly.


It was great staying at CAMBAY Resort, will come again and that time surely enjoy the whole property.

Jitesh Sharma

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
2 Thank jiteshsharma1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Grand, Kukas, responded to this review, January 31, 2013
Thanks a lot your great response. We believe that our guest are the best mode of publicity for our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DELHI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2012

I stayed there 2 weeks back. A warm welcome and hospitality really pleased me a lot. i had all my food at hotel except lunch, It was awesome. Room was good and full with all amenities.Good and supportive staff define the word HOSPITALITY. Thanks Satpal from Delhi Sales team who advise to to stay there. I want to visit again with my family and friend - Puneet

Room Tip: Superior Rooms are value for money!!!!!
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DelhiPuneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hormuz_mukadam, Manager at Cambay Grand, Kukas, responded to this review, January 31, 2013
We thank you for spending your valuable time and posting a review. As said by you we are in the hospitality industry to serve our guest to the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambay Grand, Kukas

Property: Cambay Grand, Kukas
Address: SP- 36B, RIICO Industrial Area | Delhi-Jaipur Highway, Kukas, Jaipur, Kookas 303101, India (Formerly Cambay Spa and Resort)
Location: India > Rajasthan > Jaipur District > Kookas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Kookas
#9 Spa Hotel in Kookas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cambay Grand, Kukas 4*
Number of rooms: 99
Official Description (provided by the hotel):
Located amidst the industrial hub of Jaipur and, spread over an area of 13036 Sq. Mtrs, Cambay Spa & Resort Kukas, a 5 Star Hotels in Jaipur offers you a pleasant and hospitable stay. It is a world class hotel that offers its visitors a world of opulence and comfort.The resort hosts a total of 126 elegantly designed rooms. The rooms are well equipped meeting the demands of modern life convenience. This jaipur 5 star hotel hosts an array of facilities that include Wi Fi internet facility, Spa, Business Centre, Pool, Salon and Spa. The multi cuisine restaurants and food outlets are ready to cater to your taste buds with their diverse range of food and beverages. This resort is affiliated with RCI. This hotel in jaipur also houses meeting rooms and banquet halls that can seat up to 300 people. ... more   less 
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Also Known As:
Cambay Grand, Kukas India/Kookas

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