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Heartland Hotel Auckland Airport
Ranked #4 of 23 Hotels in Mangere
Reviewed September 4, 2014

We arrived back into NZ just before midnight and arranged for the shuttle service to pick us up. Thankfully, we had the details on what to do explained beforehand so it was easy to do this. Unfortunately, an International flight had been cancelled due to a plane malfunction so waiting for the shuttle to pick us up took longer then it normally would. The line to book into the hotel, upon arrival, was so long it was out of the door. The two staff on reception handled the large volume of people very well and showed great patience.
Although we were later to bed then we wanted the room was clean and warm, and the toiletries provided were very welcome.

  • Stayed: September 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank dtgreigz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded October 9, 2014

I am sorry you got caught at the airport when there was a disrupted flight. These things happen and our staff usually do not get too stressed out when there are lots of people in front of the check-in desk. It is lovely to hear that all went well this time as well.
Great that you enjoyed your stay, we hope to see you again soon!

Best regards,

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540 - 546 of 1,169 reviews

Reviewed September 2, 2014

Stayed one night before picking up our campervan. Despite arriving after midnight, and having *just* missed a pickup, the next pickup arrived within 10 minutes. Room was spacious, clean and quiet. In the morning, it was raining so reception very kindly arranged a transfer to the car rental lot. Will definitely be back.

Stayed: August 2014, traveled as a couple
Thank k_sheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded October 9, 2014

Thank you for the kind words you recently shared about our hotel on Trip Advisor. We keep working at improving, and next up is our new restaurant and kitchen, which will hopefully all ready by Christmas. We hope to welcome you there sometime.

Best regards,

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Reviewed September 1, 2014

We had a wonderful stay - we were a family - 3 adult and 4 children and found this to be a great place for us - good beds, nice people, reasonable cost. Being near the airport and places to eat was an added bonus - i would stay here again

Room Tip: We took the children to the butterfly / dinosaur / train nearby activity which was wonderul, had a s...
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  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank teri340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded September 23, 2014

Good afternoon,

Thank you for your lovely review of our hotel.
I will be sure to share it with the Team.

Best regards,

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Reviewed September 1, 2014

We have stayed at several of the airport hotels and just recently at the Heartland Hotel Auckland Airport. The room and the service was excellent and we will definitely choose this hotel again next time. The shuttle service driver was exceptional, a ray of sunshine to our early morning start.

Room Tip: We had a view of the entrance. It was pleasant to look down on and we didn't experience any noi...
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank Cush2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded September 23, 2014

Good afternoon,

Thank you for the glowing report of your stay at Heartland Hotel Auckland Airport. As you will understand we love hearing from satisfied guests. We are hoping to make your stay even better in the near future, when our new kitchen and restaurant are up and running.
The work will hopefully be completed Early January.

Best regards,

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Reviewed September 1, 2014

This is a great hotel handy to Auckland Airport. Very clean, and extremely comfortable beds. We
often travel domestically and internationally, and this hotel has become our favourite stop before or after our flights. Well prices and free airport shuttle :)
.

  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Debbieswainrewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded September 22, 2014

Hello Debbie,

Thank you for your enthusiastic review of our hotel.
Scenic Hotels took over this hotel a year ago, and we have been busy working towards bringing the hotel up to Scenic Hotel standards.
At the moment we are building a new kitchen and that should make all the difference in your dining experience here.
We look forward to welcoming you here again.

Best regards,

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Reviewed August 22, 2014

Defiantely will return, great value for money and friendly staff. Close to the airport and free shuttle with a great driver. Comfortable beds and loved having a hot bath in the morning. Good selection of teas as well

  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Sherilyn_64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded September 18, 2014

Thank you for your kind words.

We keep trying to improve ourselves, and our next big thing is the new diningroom and kitchen
which should be ready sometime in January 2015.

We look forward to welcoming you again.

Regards,

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Reviewed August 21, 2014

We stayed here the night before our departure from AKL. The hotel booked through a Trivago link wound up being cheaper than most all other hotels that were real hotels (ie, a hotel that was not a dive or a motel) -even cheaper than the budget Ibis hotel near the airport.

The overall property is fine - the front desk staff was friendly and knowledgeable. The room was nice (beds were a bit squishy). The bathroom was amply stocked and had a DEEP bathtub which we really enjoyed after 12 days on the road. As were the hot tub and pool!

The wifi is free for the first two hours and carries only a minimal fee beyond that. The shuttle to/from the terminals was free and the driver was most helpful.

My one big knock is that they had a new cook who simply could not get it right. We waited 40 minutes for a burger and spring rolls. The burger was prepared incorrectly and the spring rolls were cold. We could not get a bread basket or a focaccia as they apparently had none. You had no bread, really??? After such a disappointing meal, the food manager could tell we were not pleased and comped out meal which was adequate recompense.

I would stay here again as the location and the free amenities makes the pricing attractive. I'd go elsewhere for food but there really is nowhere else to go as it is in a very industrial section of the greater AKL airport complex.

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank itrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded September 18, 2014

Thank you for taking the time to share your experiences of our hotel. I am very sorry your dinner was a disappointment.
I am pleased to let you know that the building of our new Kitchen and Dining room will start next month. We are very much looking forward to that ourselves, and it should improve the standard of our kitchen and diningroom.
Meanwhile we also offer our hotel guests free Wi-Fi for the whole of the stay.

We look forward to welcoming you again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive, Mangere, Auckland 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Location: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Mangere
#5 Family Hotel in Mangere
#5 Romantic Hotel in Mangere
Price Range: $133 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heartland Hotel Auckland Airport 4*
Number of rooms: 142
Official Description (provided by the hotel):
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere

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