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“Last time for us.”

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Heartland Hotel Auckland Airport
Ranked #4 of 23 Hotels in Mangere
tauranga
Level Contributor
7 reviews
5 hotel reviews
“Last time for us.”
Reviewed August 31, 2013

We have stayed at this property (although it was then Bella Vista) at least 5 times now. Up until now it has been fine. This time we were allocated a one bedroom room on the main road side which was so noisy that we got no sleep. We had booked for 3 people but the sofa bed had not been made up so we had to go and ask for sheets, pillows and blankets. The sofa bed was broken and lop sided which was okay for our child but would have been very uncomfortable for an adult. We will stay somewhere else next time.

Room Tip: Ask for one away from the road to avoid the noise.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyviewsTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, September 1, 2013
Dear familyviews Tauranga,

Please accept my sincere apologies for the bad experience you had, as it wasn't your first stay with us you know that this one a regrettable isolated incident.
If you would like to stay again with us, please feel free to contact me directly prior to your visit.
patrick.moittie@heartlandhotels.co.nz

I hope to have the pleasure to welcome you again
Kind regards

Patrick Moittie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,132 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
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Kuala Lumpur
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2013

Was in Auckland early of August,..really appreciate their free pick-up service. Arrived at Auckland Int. airport at around 3.am..the hotel's pick-up van was within minutes at the airport after a phone call from the i-site. Was very helpful since it was my first time in N.Zealand. A great place for a temporary stop over since its very nearby to the airport and also car rental companies. Enjoyed their complimentary breakfast. The only drawback is its location not near to any food outlets or other amenities otherwise its a nice airport hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dairyman10my
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, September 1, 2013
Dear Dairyman 10my,

Thank you for your comments.
Our shuttle service is greatly appreciated even if we are close to the airport,
We serve breakfast, lunch and dinner in the hotel and I'm glad to read that you enjoyed our breakfast.
Thank you
Kind regards

Patrick Moittie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
Reviewed August 19, 2013

I've stayed here a few times and been quite happy. However this time I had a room overlooking the main road and the noise was awful. The windows make little difference (not double glazed) and the aircon itself was noisy and intermittent so I couldn't use it to help drown out the traffic. No sleep and never again!

Room Tip: Unless you get a room away from the road, forget it.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, August 21, 2013
Dear Alan H,

Please accept my sincere apologies for your bad experience.
You mentioned that you stayed here a few time and I'm sorry that one regretable bad night, put you off staying with us.
Please, should you decide to stay with us again, contact me directly and I will allocate a room to your satisfaction.
Thank you
Kind regards

Patrick Moittie
patrick.moittie@heartlandhotels.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waipu, New Zealand
Level Contributor
122 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 15, 2013

Although clean and comfortable, room looking a bit tired, odd mugs and glasses not happened on previous stays, little things not quite 100%.

Reception excellent, too late for a meal this time but enjoyed a drink at lobby bar, there is however a pub and restaurant 5 minutes walk away, shuttle service is great and runs 24/7,

We hear that another hotel group may getting involved, so will try it again on next trip.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twotwotango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this review, August 17, 2013
Dear Twotwotango,

Thank you for your feedback and positive comments.
Since the 16 August the Bella Vista Hotel Auckland Airport became the Heartland Hotel Auckland Airport, forming part of the Scenic Hotel Group.
It's our desire to bring those littles disappointments a thing of the past and we are looking forward to welcome again and getting your feedback.

Thank you
Kind regards

Patrick Moittie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

Called into Bella Vista Express on the evening of 06/08 to book a room. As it was close to the airport it would have been ideal for our needs. We asked the lady on reception for a room rate and if she would be able to match the Wotif price. She asked what is Wotif and no they wouldn't match any other price provided or check on the website. Poor customer service. We left and found somewhere just around the corner, Best Western BKs Pioneer. Very good. They were very professional and got us into a room and even checked the web prices first. Wont be bothered going to Bella Vista next time.

  • Stayed August 2013, traveled with family
    • Service
Helpful?
1 Thank Grant V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this review, August 8, 2013
Dear Grant V,

Thank you for bringing this problem to our attention and I can only sympathise with your disappointment .
Please accept my sincere apologies for that incident.

It's obvious that the lack of basic customer service is not our normal standard and I have already address that with the Front Office team.

Once again, please accept my sincere apologies and I hope that you will consider giving us another opportunity to welcome you.

Thank you
Kind regards
P. Moittie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 4, 2013

Whether you plan to stay one night before flying off to some wonderland somewhere, or whether you need to make this you 'home' for longer, we will recommend the Bella Vista without hesitation. We often go to Auckland on business and we have tried a number of good Hotel and Motels during the last year. This time we needed to be closer to the Airport area and were happy with our choice of accommodation. In fact we are already booked in for our next trip in early September - this time for 4 days!!. Our room had more than enough space for our weekend stay, everything spotlessly clean and the bed comfortable. We so enjoyed our meal on Friday evening that we ate there on Saturday night as well, even though we did not plan to. The service could not be faulted and the staff is professional, friendly and welcoming. We are looking forward to our next stay there and will no doubt find more opportunities in the future to make Bella Vista our 'home' away from home for a while.

Room Tip: Even though we are not smokers we got a room with a balcony and this added more space to the room an...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tersia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this review, August 5, 2013
Dear Tercia C,

Thank you for this lovely review.
I'm pleased to see that you are feeling like being in your second home with us. Our team was very happy with your feedback and encourage us to go the extra mile for our guests.

We look forward to welcome you again in September
Thank you
Kind regards

P. Moittie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2013

My adult son and I shared a room that could have slept three. It was spacious, very clean and had all the usual facilities. We dined fairly cheaply in the dining room and had free use of the courtesy bus to the airport. It certainly ticked all our boxes. Was well pleased. Went on to fly air NZ to Japan for a two week break to meet our new daughter in law....

Room Tip: It's a big complex but I always make sure we are not near the lifts or airconditioning units!!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this review, July 31, 2013
Dear Denise W

Firstly congratulations on seing your new daughter in law, I'm sure your two weeks will feel very short.
Secondly I would to thank you for your comments about the hotel, the rooms and our well priced menu.

We look forward to have the opportunity to welcome you again.
Thank you
Kind regards
P. Moittie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Auckland Airport

Property: Heartland Hotel Auckland Airport
Address: 14 Airpark Drive, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Mangere
#5 Family Hotel in Mangere
#5 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Heartland Hotel Auckland Airport 4*
Number of rooms: 142
Official Description (provided by the hotel):
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere

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