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Heartland Hotel Auckland Airport
Ranked #4 of 23 Hotels in Mangere
Reviewed July 7, 2013

Stayed two nights either side of a trip overseas here and parked our car there for 7 days which is the only good thing about the place. Service was slow and poor, rooms very basic and tired, food was disgusting to say the least. On our early 1.30 am return to NZ we phoned for our pick up from airport but there was a mix up on the booking as they class 1.30am on the 20th still the 19th.. When that was sorted we checked into our room triple checking that we had a late check out which they confirmed was 12midday so you can imagine our annoyance when we were first woken at about 10.40am by the cleaning lady even with the Do Not Disturb sign out, then were phoned by front reception asking when we were checking out... Obviously the staff had not communicated this to the oncoming staff even after our triple checking.. Our dissapointment about this was voiced to reception staff, emailed to management and a form was fulled in which have all been ignored.. "Bad customer service.."

Room Tip: Stay at the ibis
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  • Stayed: June 2013, traveled as a couple
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Thank Lisax1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded July 9, 2013

Dear Lisax1970

Please accept my sincere apologies for the bad experience you had.
Those incidents are not of an acceptable standards.
May I please ask you to contact me on my email address at : gm@bvexpress.co.nz as I just started as manager of this property and wish to get the bottom of it.
Thank you and I look forward to hear from you

Kind regards

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703 - 709 of 1,179 reviews

Reviewed July 6, 2013

Landed in Auckland and had to overnight before heading to Christchurch so decided to book airport hotel. These guys offered good rates and airport transfers so decided to use them. Great service from booking to departure - fair rates and good rooms. Comfy bed and the large bathroom was a real treat - best soak in a bath I've had for a long time. Overall great value and will use them again.

  • Stayed: June 2013, traveled on business
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Thank Kaikkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded July 9, 2013

Dear Kaikkiwi,

Thank you for your positive comments regarding our service,rooms and bathrooms.
We look forward to welcome again in the near future.

Thank you
Kind regards

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Reviewed July 5, 2013

First class accommodation and service at a very modest price.
We arrived at Auckland airport late at night and were met promptly by the free transport to the Bella Vista hotel. our room was spacious with a very large bathroom including a spa bath. The modest fee we paid included a substantial continental breakfast starting at 6 a.m. very much enjoyed and then our shuttle was ready to take us to the airport at 6.45 a.m. as we requested.

Room Tip: Book early for the best price.
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  • Stayed: December 2012, traveled with family
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Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded July 9, 2013

Dear Simon P,

Thank you for taking the time to share your experience.
I'm glad to read that despite your short stay with us, we left a long lasting positive impression.

We look forward to welcome you again in the near future.
Thank you
Kind regards

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Reviewed July 3, 2013

The hotel is a basic 3 star but handy to the airport and has good parking. I left my duty free alcohol in the room on departure. I rang the hotel a couple of hours later, when I arrived at my new destination, but no body found any alcohol in my room, of course. Back in Auckland the next day I found the lack of effort by the hotel staff to investigate the theft as disgraceful. This culture means that guests property is free to staff cleaners etc if left behind in your unit.

  • Stayed: June 2013, traveled on business
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Thank ahikaamotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CotswoldHM, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded July 9, 2013

Dear Ahikaamotel,

Thank you for your comments and and sorry about your disappointment.
As you know I have been in contact with you directly regarding this incident.
Once again, please accept my apologies.

Thank you
Kind regards

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Reviewed June 24, 2013

With an early morning flight to Sydney in mind, we booked a standard room here because it offered parking and transport to the airport.
It was not luxurious but perfectly adequate for an overnight stop, clean and comfortable with a good shower. No cooking facilities, although we could have upgraded to these.
There is a bar and small seating area in the foyer for basic meals, but we found an interesting bar-restaurant close to our accommodation and had time for coffee at the airport the next morning.
The staff were helpful and friendly, and the shuttle driver was punctual and amusing. He kept us in high good humour on our early morning trip by asking us to guess his nationality -he was Russian, for any others who might have the same driver, and a great example of the friendly staff at the hotel.
Altogether a good experience, and we will be staying there again when we fly south, early, in August.

Room Tip: Ask for a quiet room.
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  • Stayed: June 2013, traveled as a couple
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Thank Wurfit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

The hotel is 5 min from Auckland airport and is clean comfortable and reasonable rated.
When you stay a night they look after your car while you are away. A great saving. Only downside was we had to wait for shuttle bus for about 20 min and it was cold.

Room Tip: Get a room away from road side as it was a little noisy with traffic.
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  • Stayed: July 2012, traveled as a couple
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Thank daveandchris_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Got picked up from the domestic airport which was great. Staff are all friendly and helpful. I was staying there on business, so it was great to have the free pickup service.
My only fault with this hotel was that in my room their was a used teabag in a glass, it did make me wonder about how clean the room was.
Breakfast buffet looked good, and had a good range.

  • Stayed: June 2013, traveled on business
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Thank kiwigirl801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive, Mangere, Auckland 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Phone Number:
Location: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Mangere
#5 Romantic Hotel in Mangere
#5 Family Hotel in Mangere
Price Range: $131 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heartland Hotel Auckland Airport 4*
Number of rooms: 142
Official Description (provided by the hotel):
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere

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