Stayed two nights either side of a trip overseas here and parked our car there for 7 days which is the only good thing about the place. Service was slow and poor, rooms very basic and tired, food was disgusting to say the least. On our early 1.30 am return to NZ we phoned for our pick up from airport but there was a mix up on the booking as they class 1.30am on the 20th still the 19th.. When that was sorted we checked into our room triple checking that we had a late check out which they confirmed was 12midday so you can imagine our annoyance when we were first woken at about 10.40am by the cleaning lady even with the Do Not Disturb sign out, then were phoned by front reception asking when we were checking out... Obviously the staff had not communicated this to the oncoming staff even after our triple checking.. Our dissapointment about this was voiced to reception staff, emailed to management and a form was fulled in which have all been ignored.. "Bad customer service.."
- Official Description (provided by the hotel):
- Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more less
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- Also Known As:
- Ventura Hotel Airport
- Ventura Hotel Mangere
- Heartland Hotel Auckland Airport Mangere