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“Away but adequate”

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Auckland Airport Kiwi Motel
Ranked #16 of 23 Hotels in Mangere
Johor Bahru, Johor, Malaysia
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Away but adequate”
3 of 5 bubbles Reviewed March 21, 2014 via mobile

Stayed for 1 night. Friendly staff. Basic room. We stayed in summer so, direct sunlight into room from sliding door entrance made room really hot and humid. Thank god for the fan at least! Laundry room was a little unsettling as it was dimly lit and smelled of mold. Kitchen worked fine and was glad with amenities. Good shower and adequate hot water supplied. It's quite a distance away from central town if you don't have your own transport but good thing is away from hustle and bustle of busy roads. All in all good for short stay close to airport.

Stayed March 2014, traveled with family
Helpful?
1 Thank Karlz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, General Manager at Auckland Airport Kiwi Motel, responded to this review, May 4, 2014
Dear Karlz

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Thank you for your comments about the Laundry room.This is of a major concern to me. We invest a lot of time and money to ensure our building remains spick and span. I have addressed your concerns with our Maintenance Manager and will follow up personally to understand what we can do better as a property.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Warm regards,
Auckland Airport Kiwi Motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
York, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

The motel was convenient and clean if a little tired with its decor. The room was spacious. The airport shuttle was wonderful and is the best aspect of the motel. The staff were friendly. The breakfast was adequate but we chose to eat our evening meal at a restaurant 10 minutes walk away.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, General Manager at Auckland Airport Kiwi Motel, responded to this review, April 28, 2014
Dear Valued Guest,

We are so glad to see that you embraced what we offer here at our property. Great rooms, Great location. We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Take care and I hope to welcome you back in the near future.

Warm regards,
Auckland Airport Kiwi Motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed March 9, 2014 via mobile

Three of us stayed here after our evening arrival from Australia. We were picked up by the hotel's shuttle shortly after calling to let the hotel we had arrived.
The rooms were spacious and clean. My queen room was basic. No bedside lights and the only way to turn the lights off was at the main switch at the door. My friends' twin room was better set up and I think had been updated.
The motel is very quiet and there was no noise from upstairs rooms, next door rooms or plumbing!
We had dinner in the restaurant which was pleasant. I only wanted a salad (which wasn't on the menu) but they served me a wonderful salad. My friends loved their meals.
Breakfast is continental or pay extra for hot. The continental is very basic: cereal, toast, juice, coffee, tea not worth the $10 charge.

Stayed March 2014, traveled with friends
Helpful?
1 Thank 51traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this review, March 18, 2014
Dear Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Thank you for your comments about the complimentary light in room breakfast It is disappointing to hear that our service did not work, as it should have. This is something we will address and fix – perhaps there are other options we could look at such as a choice of cereals and milk – none the less, thank you for your feedback – it is something that will help in rectifying the problem for future guests.

With Thanks
Auckland Airport Kiwi Motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 27, 2014 via mobile

I was very positively surprised with this motel. I decided for Kiwi international due to 24h shuttle bus and price 80$ for double room. We came to NZ from OZ at 1.15am and most of hotels/motels do not offer bus until 3am. We called reception and very friendly and chatty guy picked us up from the airport within 10 minutes. We got massive room for NZ standards. Two double beds and one singe bed, kitchen and bathroom. I spent about 5 weeks in total in NZ and this was one of the largest rooms. Bathroom and kitchen was pretty basic but very clean and had everything what you would expect from motel. Basic breakfast served from 7am till 9am was also included, which was a next nice surprise. At 10 am we checked out and left our baggage in luggage room, showed by friendly receptionist and we went to two car rental companies at the same street. We could not get a car in these places so we got free shuttle bus to the airport. Again friendly and helpful driver.
Overall we were very pleased. Good service, location, price. Friendly staff and free bus 24/7.
Basic kitchen and bathroom appliances. Clean room, bed and carpets.
I would definitely book with them again.

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Superadamski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this review, March 18, 2014
Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

Please stay in touch with us and we look forward to welcoming you again in the near future!

Warm regards,
Auckland Airport Kiwi Motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moranbah, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 21, 2014

We stayed two nights in the motel. They offered the free shuttle from airport to the motel which is really good as we arrived in Auckland late in the evening. The room was all right, but the hot water of the shower goes hot and cold, have to adjust it all the time. Also, the kettle did not work properly, we reported it three times in the reception and no one come to fix it until we gone.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cqaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this review, March 18, 2014
Dear Valued Guest,

Thank you for taking the time to review our hotel!

Thank you for your comments about the standard of maintenance. This is of a major concern to me. You can see by our other reviews that we take great pride in our property standards – we invest a lot of time and money to ensure our building remains spick and span. I have addressed your concerns with our Maintenance Manager and will follow up personally to understand what we can do better as a property. It is disappointing to hear that our standards were not up to par. It would be helpful in rectifying the problem for future guests if you could provide me with your room number. My email is – shalend@vrgroup.co.nz


Warm regards,
Auckland Airport Kiwi Motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thames, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

Our family stayed in 2 units on route to holiday at Gold coast. Comfortable beds perfect for our needs - the ground floor units each slept 4 comfortably. Well priced. Excellent service and transport to and from Airport. Prompt pick up and car ready for travel at 1am in the morning. Will certainly stay here next trip.

Room Tip: Rooms close to restaurant and service desk the best
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this review, March 18, 2014
Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Auckland Airport Kiwi Motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 11, 2014

This motel is fairly basic. It's no frills, but it offers a clean room, bathroom and bed. What more do you really need in an airport hotel?! There is also a restaurant onsite, and the indian dishes were excellent. This is an excellent budget choice for an airport hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nursematilda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this review, March 18, 2014
Hi Nursematilda

Thanks for taking out your precious time on commenting on your recent stay with us.

These feedback really helps us in improving our service which our management taking very seriously.

Please keep in touch and look for our specials on each and every seasons.

With Thanks
Auckland Airport Kiwi Motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Auckland Airport Kiwi Motel

Property: Auckland Airport Kiwi Motel
Address: 144 McKenzie Road, Mangere 2022, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Auckland Airport Kiwi Motel 2.5*
Number of rooms: 33
Official Description (provided by the hotel):
Welcome! We're delighted you are considering a stay at the Auckland Airport Kiwi Motel. You'll be pleased you did - Auckland Airport Kiwi Motel located within 5 km to Auckland Airport and 17 km to Auckland City. Auckland Airport Kiwi Motel is the perfect choice for your accommodation needs to catch that early flight, stay after a long flight or visit friends or relatives near Auckland Airport and Manukau. ... more   less 
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Also Known As:
Auckland Airport Kiwi Hotel Mangere
Kiwi International Airport Mangere
Hotel Kiwi International Airport
Auckland Airport Kiwi Motel Mangere

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