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“Great Bathroom especially Shower.Wilma R.” 3 of 5 bubbles
Review of Auckland Airport Kiwi Motel

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Auckland Airport Kiwi Motel
Ranked #16 of 23 Hotels in Mangere
Lower Hutt, New Zealand
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Bathroom especially Shower.Wilma R.”
3 of 5 bubbles Reviewed November 16, 2012

Room was clean but spartan, like kitchenette, but Bathroom had been re-done, huge shower area with constant hot water. Shuttle bus picked us up from Airport and on arriving asked whether we wanted shuttle bus in morning and a time was given to us to be at Reception. Realised that the dining room would not have opened for breakfast at 6.30am so asked if it was possible for us to be given cereal, milk, bread etc. so we could do our own but was told that was not possible. Now breakfast was included in our room deal and it is a simple matter of supplies being delivered to room in evening, if other motels/hotels can do that why not Kiwi.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wilma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
    24
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    93
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Christchurch, New Zealand
Level Contributor
310 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

The hotel has long term parking of up to 2 weeks if you stay with them the rooms are very clean and comfortable thanks to housekeeping the reception staff were okay nothing great the hotel is not far from the motorways if you want to go somewhere. There is a 24 hr reception which is a plus the room price is reasonable and included breakfast and we would stay here again when we return to Auckland especially if we are flying out or in to Auckland.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PatMacnz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 23, 2012

Upon our late night arrival the staff couldnt be bothered to greet us. Female staff have attitude like they miss world and some staff have smiling issues and dont know how to welcome or greet their guest. i have booked with this hotel many times and have had the same issue always.The cleaners and room services staff were much friendlier and helpful then the front desk people.


The management needs to look into educating their staffs in customer service. Wearing the uniform and looking smart wont make you a provisional if you dont have the right attitude.

I have one last booking in December and i do hope to see some changes.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Shesal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, Hawke's Bay, New Zealand
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

Stayed at this motel for the night before leaving on a 3 1/2 month trip, then again on our return because it was cheaper to stay the night there than fly home to Napier with Air NZ on that particular day.

On both occasions the staff were friendly, helpful and prompt with the shuttle. On the second trip we had time to try the complimentary continental breakfast which was fresh, a reasonable selection and it did the trick - we had much worse experiences with complimentary breakfasts in other more expensive hotels throughout Europe.

The room was large, tidy and clean. You wouldn't say immaculate but for a motel room it is very reasonable, and the cooking facilities are a bonus, though if you're planning to use them you need a car to get to the supermarket. The complex is pretty quiet and you can get a good nights sleep - though it's an airport motel so guests are coming and going at all hours - but every seasoned traveller should take ear plugs anyway.

The free 14 days parking, free shuttle and breakfast (within time period) is a great asset to this place, and the shuttle driver was good for a laugh. Recommend.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jodi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotorua
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 27, 2012

We stayed here on our way back from Thailand and had exceptionally friendly service, even though we arrived late at night. Complimentary shuttle to and from airport is a great bonus. Rooms have been recently refurbished and is spacious and clean. Very comfortable bed. Continental breakfast is basic, but great for the price as it was included in our very low room rate. And you can easily upgrade the breakfast. Good start to the day in relaxing environment. This is our second stay with the Auckland Airport Kiwi Motel and they have been consistent in providing excellent service. Previous stay was with family, giving us adjoining hotel style rooms and this time we had fully self contained. Good to know they have versatile options.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank VegasFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei, New Zealand
Level Contributor
163 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed September 6, 2012

We stayed here just for a change from our usual choice which is nearby. The price was good, the room was clean and modern with a good bathroom. The free breakfast was very basic indeed and I would rather take my own. They do offer a shuttle to and from the airport but we did not book it the night before on check in and in the morning they had cancelled the shuttle we really wanted. They were faIrly quick picking us up on our return to get our car. We didn't like that we had to leave our car keys with them, which we do not have to do at our usual hotel. The staff were also not as friendly as they could have been. It is within easy walking distance of a good Indian Restaurant.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank marya7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, Manager at Auckland Airport Kiwi Motel, responded to this review, September 9, 2012
Hi Guest,
Thanks for your comments of your recent stay with us. You had soughed for restaurant service out of restaurant business time. Our Restaurant is open for Breakfast from 7am -9am and for Dinner from 5pm -9pm which is well advertised with all our agents and we do not provide breakfast in Rooms.

I hope if we had provided you with breakfast in room, your comments might be different.

Thanks
Shalend Prasad
Auckland Airport Kiwi Motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed August 29, 2012

The motel is low priced so you can't expect too much, but even so, service was not up to par. Reception was not attentive or welcoming. The free continental breakfast was not provided. We had an early flight to meet next morning and the staff couldn't open the locked storeroom to fetch our supplies - the chef had left for the night' - and the kitchen didn't open until 7am. The heat pump was not very effective. The room had a stale, mouldy odour and the tv remote was faulty. Carpet was stained. On the plus side, the bathroom was quite nice and the room was spacious.

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ML_GL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shalend P, General Manager at Auckland Airport Kiwi Motel, responded to this review, October 15, 2012
Dear Guest,
First of all I would like to thank you for taking out your time and commenting you your recent stay with us.
We provide free breakfast which is buffet in our Restaurant from 7am to 9am and are well advised to the guest. You had soughed restaurant service after business hours but am looking to have the restaurant hours extended in future to accommodate late arrival guests.

However the room which was allocated to you had a guest stay for 2 weeks and my housekeepers overlook to audit all the service upon check out. I had disciplined one of my housekeeper staff on this issue.

Please accept my apologies for this and look forward to provide you better service and product on your next stay with us.

Thanks
Shalend Prasad
Auckland Airport Kiwi Motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Auckland Airport Kiwi Motel

Property: Auckland Airport Kiwi Motel
Address: 144 McKenzie Road, Mangere 2022, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Auckland Airport Kiwi Motel 2.5*
Number of rooms: 33
Official Description (provided by the hotel):
Welcome! We're delighted you are considering a stay at the Auckland Airport Kiwi Motel. You'll be pleased you did - Auckland Airport Kiwi Motel located within 5 km to Auckland Airport and 17 km to Auckland City. Auckland Airport Kiwi Motel is the perfect choice for your accommodation needs to catch that early flight, stay after a long flight or visit friends or relatives near Auckland Airport and Manukau. ... more   less 
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Also Known As:
Auckland Airport Kiwi Hotel Mangere
Kiwi International Airport Mangere
Hotel Kiwi International Airport
Auckland Airport Kiwi Motel Mangere

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