Grey first impression with this hotel, only stayed one night because we were due to catch a flight home the next day. Glad to say the room was clean, can't fault that, but the restaurant & overall service was absolutely awful. We were greeted by two waitresses giggling and mucking about with each other, we ordered a starter of chicken satay which took ages to come and then ended up being raw (which was more than a bit worrying in case we got ill from what we did eat when due to board a 17 hour flight the next day!) sent it back and then had our main course served which was steak, both ordered rare/medium rare and both came out well done. We let this slide as we were hungry and didn't want to wait another hour for a new one, the waitress then decided to clear our plates before we had both finished which we found incredibly awkward and rude, one of us was sat still eating. Decided to have dessert as the starter had been a flop, waited 45 minutes before having to flag one of the severs down and ask for the dessert menu, then another HOUR passed before we were served frozen solid, inedible cheesecake. We complained again and to give them credit we didn't have to pay for the starter or dessert but it was an utterly disappointing experience. To top it off we had requested a late check out (2pm) and ended up getting locked out of our room at 12 after we returned from having some lunch (at a cafe round the corner - absolutely not the restaurant!) had to wait at reception for ages whilst they sorted it out. Very disappointing say for our last night in NZ.
- Official Description (provided by the hotel):
- The Holiday Inn Auckland Airport is located only 4km from Auckland International and Domestic Airport Terminals, set amongst 10 acres of tranquil established gardens, out of flight paths and set back from the road away from traffic – Holiday Inn Auckland Airport is a sub-tropical quiet oasis. The hotel's airport shuttle bus will link you with the hotel in just 5 minutes, so you will soon be relaxing after your flight in one of the well appointed rooms or by the hotel swimming pool. You will be warmly welcomed by genuine people offering authentic New Zealand down-to-earth consistent service in a relaxed and unique environment. The decor features stunning authentic Maori carvings and a huge aquarium backdrop to the reception desk and a centrepiece to the lobby. Holiday Inn Auckland Airport is a non-smoking hotel with plenty of outdoor spaces for those who still like to. The Auckland Airport accommodation offers guests excellent hotel facilities, restaurant dining and access to attractions in and around the greater Auckland. Holiday Inn Auckland Airport is a great choice for families as children eat and sleep for free. The 250 spacious en-suite guest rooms have a contemporary design with a focus on functionality, quiet and comfort. Holiday Inn hallmarks include showers with a massage option shower head, choice of soft or firm pillows and mattress toppers for a great night’s sleep. All rooms have been refurbished. In-room features include;* individually controlled air conditioning,* ensuite bathroom,* flat screen TV,* Sky TV channels,* in-room movies,* workspace/desk,* phone,* iPod docking station radio/alarm,* high speed internet access,* fridge,* complimentary tea/coffee making facilities. The refurbishment at the hotel has been a well constructed, modern design, that has given space back to the guest to relax in. All our standard rooms are 28 sq. m and feature contemporary design with a focus on functionality, quiet and comfort. The guest rooms have been divided equally between Twin rooms with 2 double beds, and King rooms. Our King DELUXE has the added bonus of facing the beautiful centre courtyard gardens. We also have Nine Suites ranging from our Superior Tower Suites and Deluxe Spa Suites to our Super Deluxe Tower Suite. ALL our Suites have Spas. ... more less
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- Also Known As:
- Holiday Inn Auckland Airport Hotel Mangere
- Centra Auckland Airport Mangere
- Centra Auckland Airport Hotel
- Holiday Inn Auckland Airport Mangere