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“Nice but would have chosen Novotel for proximity to airport” 3 of 5 bubbles
Review of Holiday Inn Auckland Airport

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Holiday Inn Auckland Airport
Ranked #4 of 23 Hotels in Mangere
Certificate of Excellence
Sydney
Level Contributor
157 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Nice but would have chosen Novotel for proximity to airport”
3 of 5 bubbles Reviewed July 25, 2013

Did not check location when I booked this hotel and ended up paying $52 in taxis to and from airport so it would have been easier to stay at the Novotel which is right at the airport and not much dearer. I think they have a shuttle but I prefer the flexibility of a taxi.

So as long as you know it is not right at the airport it is a comfy hotel to choose. Clean rooms and spacious, ours looked like it had relatively new carpet and the bed was reasonable with choice of firm and soft pillows. I also liked that they leave the mini bar free for your own drinks but you can have it filled on request. Top marks for that idea!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank msgoldenhaIr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan S, Ryan South - General Manager at Holiday Inn Auckland Airport, responded to this review, July 29, 2013
Hi,
Thank you for taking the time to review Holiday Inn Auckland Airport. I am delighted you enjoyed your stay and that the in room experience was a highlight.

The airport is less than five kilometres away and the best value means of transport is the hotel shuttle for $5 which runs every 30 minutes. The shuttle bus is great value for individuals or a family and is considerably cheaper than a taxi due to additional airport pick up/drop off charges.

As a regular traveler I hope you are a member of our loyalty program IHG Rewards. You can sign up online via the IHG website if you are not already a member. Again this is great value for your loyalty as the points you earn can be easily redeemed for hotel room nights or other rewards.

Thank you again for your feedback and the team and I look forward to welcoming you back next time you are in Auckland.

Stay Real,
Ryan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
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English first
Timaru
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 22, 2013

Hotel a little tired in hallways but rest of hotel was more than pleasant was part of big conference. Food great - staff the perfect mix of friendly and professional. Had never stayed here before and would readily do so again with NO hesitation. I did appreciate the labelled firm and soft pillows. An absolute pleasure all round! Food and beverage prices very reasonable - no need to go beyond hotel doors!

Room Tip: Lots of hallways maybe get a room closer to public areas but being further away also meant very quie...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan S, Ryan South - General Manager at Holiday Inn Auckland Airport, responded to this review, July 29, 2013
Hi,
Thank you so much for taking the time to share your Holiday Inn Auckland Airport experience. The team and I are delighted you enjoyed your stay and that your event was a success. I will be sure to share your feedback with the team.
We look forward to welcoming you back next time you are in Auckland.
Stay Real,
Ryan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed July 6, 2013

good location in respect of the airport, not fitness centre, no lift for your bags to the second floor, comfortable bed, nice linen, bit tired looking still. I arrived late and there is a fair bit of noise with doors opening and closing in the morning, to be expected in most hotels. I think the car parking set up is a bit spooky, the inner courtyard could be better lit, along with the outside of the building, however this might interfere with some peoples quality of sleep.

Room Tip: ground floor if you have suitcases to move
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  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kym007intheBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, July 12, 2013
Dear Kym007inthebay,
Thank you for your comments on your recent stay with us. I am glad to see you did find our bed comfortable and had a good sleep experience. I am sorry we were unable to show you our Fitness Centre which is located on the ground floor. We will certainly take a close look at our car park lighting and take action as it is most important our guests feel safe and secure. Thank you once again for your review, and I do hope we will see you back at the Holiday Inn Auckland airport in the near future.
Kind regards,
Ryan South
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed June 18, 2013

Stayed here overnight as we had an early morning flight back to Melbourne. From Check-I to Check-out I could not fault this property. Staff were very friendly and obliging, room was spacious, clean and comfortable. Love the idea of not having anything in the mini bar, so that you can fill it with what you want. We dined in the restaurant and found the food to be tasty and good quality. The shuttle to the Airport was great with a very friendly driver. All up a top notch property. Would certainly stay here again

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Dawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, July 12, 2013
Dear Dawn T,

Thank you for your review of your recent stay with us. We are very pleased to see your experience was just as you wanted it to be. We look forward to welcoming you back to the Holiday Inn Auckland Airport in the near future.

Kind regards,
Ryan South
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed June 16, 2013

The rooms are renovated and clean, nice bathrooms, good TV channels (Disney for kids!), but the outside has seen better days. The pool was unheated so not usable in June, and some smokers were by the outside intake vent so the smoke went right into our hallway, fortunately not our room. Just beware of the extra charges to factor in when comparing hotels: parking fee, shuttle fee and charge for internet. A regular airport hotel, definitely not a 4 star, New Zealand must use a different rating system, this is a 2.5-3 * airport hotel with several extra charges. If you need a clean, comfy bed for the night, this will suit just fine, but be prepared for the little fees.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Java73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Auckland Airport, responded to this review, July 2, 2013
Dear Java73,

Thank you for your feedback. We are truly pleased you liked you room accommodations. Guest comfort is of the utmost concern to us and our hotel is committed to making every possible effort to provide a clean and comfortable accommodation at a good value.

Please accept our sincere apology for the shortcomings you experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

Stayed on two separate occasions during my recent trip to New Zealand. Booked through Virgin Rewards from Australia and recieved a great rate. For the second visit I received an even better walk up rate direct from the hotel. Upon arrival I realised I had stayed at this hotel (but it had a different name) back in 1987.

Rooms were clean and well appointed and did not lack for anything. There was a big function on the first time I stayed but did not hear any noise from it at all. The bar was pleasant and the buffet meal in the restaurant was excellent with a good variety of choices. The big plus was the breakfast buffet - a great variety of choices. A highlight...!!!

The staff were friendly, engaging and helpful as well and the attitude of staff certainly can make or break an experience.

Overall, a great place to stay close to the airport but not too far from central Auckland.

Room Tip: Both rooms I stayed in were near the "Tower 3" entry and were quiet.
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, July 12, 2013
Dear Scott M,

Thank you for your comments on recent stays with us. It’s great to be able to welcome a guest back after so many years. I am glad that you enjoyed your time with us and the team were able to make your stay memorable. Look forward to welcoming you back again in the future.

Kind regards,
Ryan South
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
202 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

We always stay at the Holiday Inn when were heading away on holiday and have an early morning flight. It's an excellent location with a regular shuttle bus to/from domestic and international terminals. This time we flew up early so the kids could enjoy the hotel pool. It was nice to have some time to enjoy the pool and hotel gardens. This hotel is consistently offering great value accommodation with excellent amenities.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, July 12, 2013
Dear Leanne D,

Thank you for review and for being a loyal customer of our hotel. I am sure we will be seeing again in the near future on your next trip.

Safe travels,

Ryan South
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Auckland Airport

Property: Holiday Inn Auckland Airport
Address: 2 Ascot Road, Airport Oaks, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Mangere
#4 Romantic Hotel in Mangere
#4 Luxury Hotel in Mangere
#4 Family Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Auckland Airport 4*
Number of rooms: 250
Official Description (provided by the hotel):
The Holiday Inn Auckland Airport is located only 4km from Auckland International and Domestic Airport Terminals, set amongst 10 acres of tranquil established gardens, out of flight paths and set back from the road away from traffic – Holiday Inn Auckland Airport is a sub-tropical quiet oasis. The hotel's airport shuttle bus will link you with the hotel in just 5 minutes, so you will soon be relaxing after your flight in one of the well appointed rooms or by the hotel swimming pool. You will be warmly welcomed by genuine people offering authentic New Zealand down-to-earth consistent service in a relaxed and unique environment. The decor features stunning authentic Maori carvings and a huge aquarium backdrop to the reception desk and a centrepiece to the lobby. Holiday Inn Auckland Airport is a non-smoking hotel with plenty of outdoor spaces for those who still like to. The Auckland Airport accommodation offers guests excellent hotel facilities, restaurant dining and access to attractions in and around the greater Auckland. Holiday Inn Auckland Airport is a great choice for families as children eat and sleep for free. The 250 spacious en-suite guest rooms have a contemporary design with a focus on functionality, quiet and comfort. Holiday Inn hallmarks include showers with a massage option shower head, choice of soft or firm pillows and mattress toppers for a great night’s sleep. All rooms have been refurbished. In-room features include;* individually controlled air conditioning,* ensuite bathroom,* flat screen TV,* Sky TV channels,* in-room movies,* workspace/desk,* phone,* iPod docking station radio/alarm,* high speed internet access,* fridge,* complimentary tea/coffee making facilities. The refurbishment at the hotel has been a well constructed, modern design, that has given space back to the guest to relax in. All our standard rooms are 28 sq. m and feature contemporary design with a focus on functionality, quiet and comfort. The guest rooms have been divided equally between Twin rooms with 2 double beds, and King rooms. Our King DELUXE has the added bonus of facing the beautiful centre courtyard gardens. We also have Nine Suites ranging from our Superior Tower Suites and Deluxe Spa Suites to our Super Deluxe Tower Suite. ALL our Suites have Spas. ... more   less 
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Also Known As:
Holiday Inn Auckland Airport Hotel Mangere
Centra Auckland Airport Mangere
Centra Auckland Airport Hotel
Holiday Inn Auckland Airport Mangere

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