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Holiday Inn Auckland Airport
Ranked #5 of 23 Hotels in Mangere
Reviewed April 14, 2013

Affordable Prices. Family Friendly. Clean & Comfortable Rooms. Delicious Food especially Breakfast. Great Customer Service. An ok Gym facilities. Good Swimming Pool for Children aswell as Adults. I just recommend maybe having a Childrens Playroom for rainy days or something extra for our Children and it would be nice to have a Spa & Sauna aswell but other than that, Great Experience and will definitely recommend to Family & Friends =)

  • Stayed: March 2013, traveled with family
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Thank JPCM303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 17, 2013

Dear JPC

Many thanks for your review of our hotel, it is much appreciated.

We are pleased to hear that you enjoyed your stay here with us and that you found our guestrooms clean and comfortable. We get many kind comments regarding our breakfast buffet, we think it sets us apart from other hotels in the area, especially with the ‘eggs to order’ option. We appreciate your comment about a children’s indoor play area, and it’s something we could discuss with the owners.

We look forward to welcoming you and your friends and family back.

Kind regards
Brian Tinworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 - 608 of 877 reviews

Reviewed April 11, 2013

We stayed one night prior to a flight recently. The hotel is quite dated from the outside, but the rooms are quite nicely done. Flat screen tv, desk, 2 double beds with pillow selections (nice touch!). Shower was fabulous... One of the nicest showers I've had recently in a hotel. Reception staff were great, we asked for more teabags and milk as we were a family of three staying in the one room.
The bar was good, the food was better than on my previous visit, and overall we thought it was a good quiet place to stay the night.

  • Stayed: April 2013, traveled with family
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Thank NinkyandPoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 17, 2013

Dear NinkyandPoppy

Thank you for taking the time to complete a review of our hotel, it is very much appreciated.
We were so pleased to hear that you were pleasantly surprised by our grounds, staff and guestrooms on your return to our hotel after a lengthy absence. The ‘pillow menu’ is a firm favourite for many of our guests (we think it’s awesome too!) We have a great team of employees always willing to go the extra mile to make our guests feel welcome.

We look forward to welcoming you back.

Kind regards
Brian Tinworth
General Manager

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Reviewed April 11, 2013

Hotel was very comfortable and close to the airport.
It would be nice if they provided free Internet.
They did have free 20 minutes wireless Internet in the lobby .
I did not like the $5 parking fee.
The rooms were very comfortable though.

  • Stayed: March 2013, traveled solo
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Thank Arizonajack1920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 17, 2013

Dear Arizonatony

Many thanks for taking the time to complete a review of our hotel, it is very much appreciated.

We were pleased to hear that you enjoyed your stay with us and our proximity to the airport. Keep a look out for our new initiatives for Wi-Fi in our guestrooms in 2013

We look forward to welcoming you back.

Kind regards
Brian Tinworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013 via mobile

This is a typical HI hotel, comfortable bed, good location, not too far from the airport, but far enough.
I only stayed here one night, anything longer, this is not the hotel for you.
Breakfast was affordable an the rooms were very clean and tidy. I especially like the selection of pillows from firm to soft.

  • Stayed: April 2013
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Thank BrettOz43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 11, 2013

Dear BrettOz43

Thank you for taking the time to complete a review of our hotel on Trip Advisor, it is much appreciated.

It’s lovely to hear that you are a returning guest, and that you enjoyed your stay with us, especially the good food and friendly staff. The ‘pillow menu’ is a firm favourite for many of our guests (we think it’s awesome too!)

We look forward to welcoming you back.

Kind regards
Brian Tinworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

The staff are extremely friendly and helpful and the room was wonderfully comfortable.
The shuttle bus to the airport is inexpensive and runs every thirty minutes during daylight hours.
Would definitely stay here again.

  • Stayed: April 2013, traveled solo
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Thank Jof I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 9, 2013

Dear JofIndia

Many thanks for taking the time to complete a review of our hotel, it is much appreciated,

We are pleased to hear that you enjoyed your stay with us and you found your guestroom comfortable, and our staff friendly and attentive. We feel the shuttle offers our guests an exceptional service and are glad that you think so too.

We look forward to welcoming you back.

Kind regards
Brian Tinworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

I used to stay at this hotel a couple of years ago and it was tired. But to my great satisfaction this time was great. The staff were excellent if not a little over the top. It is nice to say that NZ do not tip very much so these staff do not expect tips. they just do it because thats the job. The refurbished room was great mostly the bathroom. Breakfast was out of this world. Great stay would always tell people that they should have no problems.

Room Tip: Just ask for referbished room.
  • Stayed: April 2013, traveled on business
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Thank DRK042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 9, 2013

Dear DRKO42

Many thanks for taking the time to review our hotel, it is very much appreciated.

It is lovely to hear that you have returned to our hotel after a lengthy absence and that you were pleasantly surprised by the rebrand and $10 million refurbishment. Our staff is our greatest asset and go out of their way to make our guests feel welcome. We always get a lot of positive feedback about our buffet breakfast and we are so pleased to hear that you enjoyed it too.

We look forward to welcoming you back now that you have experienced the ‘new’ us.

Kind regards
Brian Tinworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We stayed here the evening of April 2nd to get ready for our return trip to the US after 19 days touring throughout New Zealand. It's a nice property with a friendly, helpful staff. The twice-per-hour shuttle is a fantastic service, and is very reasonable at $5 each way for adults (I had a hard time determining whether this was a free service or not when booking). The outdoor pool was nice, but very cold- it was very late in the year for it to still be open, so I can't complain, but my daughter had to swim on her last day in New Zealand. The garden area surrounding the pool is also very nice and very well maintained. The restaurant had a great looking menu, but we chose to eat at a chip shop around the corner because we were trying to save a bit of money at the end of a very expensive trip.

The only minor complaint I have is in regard to the wi-fi/ internet access. Initially, you're given 20 minutes free wi-fi, which is nice, but if you want more, you've got to pay. I had some stuff to upload, so I agreed to $12.95 for 4 hours or 1 GB or $24.95 for 24 hours unlimited- pricey, but not outrageous. What they don't tell you is that about 10 minutes into it, you'll be prompted to pay more to not be throttled. That was not cool, but for what it's worth, the service seems to be provided by a third-party, so perhaps the hotel could choose a better provider. I think I'd give the hotel 5 stars if it weren't for this inconvenience.

  • Stayed: April 2013, traveled with family
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Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this reviewResponded April 9, 2013

Dear Christopher W

Many thanks for taking the time to complete a review of our hotel, it is very much appreciated.

What a fantastic trip it sounds like you all had. We’re so pleased that you chose us as your final port of call before departing for home. We’re glad that you enjoyed your stay here and that you found our staff friendly and helpful, the guestrooms spacious and the shuttle service fantastic.

Keep a look out for our new initiatives for Wi-Fi in our guestrooms in 2013.

We look forward to welcoming you back in the future for your next big trip.

Kind regards
Brian Tinworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Auckland Airport

Address: 2 Ascot Road, Airport Oaks, Mangere, Auckland 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Mangere
#4 Romantic Hotel in Mangere
#4 Business Hotel in Mangere
#5 Luxury Hotel in Mangere
Price Range: $106 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Auckland Airport 4*
Number of rooms: 250
Official Description (provided by the hotel):
The Holiday Inn Auckland Airport is located only 4km from Auckland International and Domestic Airport Terminals, set amongst 10 acres of tranquil established gardens, out of flight paths and set back from the road away from traffic – Holiday Inn Auckland Airport is a sub-tropical quiet oasis. The hotel's airport shuttle bus will link you with the hotel in just 5 minutes, so you will soon be relaxing after your flight in one of the well appointed rooms or by the hotel swimming pool. You will be warmly welcomed by genuine people offering authentic New Zealand down-to-earth consistent service in a relaxed and unique environment. The decor features stunning authentic Maori carvings and a huge aquarium backdrop to the reception desk and a centrepiece to the lobby. Holiday Inn Auckland Airport is a non-smoking hotel with plenty of outdoor spaces for those who still like to. The Auckland Airport accommodation offers guests excellent hotel facilities, restaurant dining and access to attractions in and around the greater Auckland. Holiday Inn Auckland Airport is a great choice for families as children eat and sleep for free. The 250 spacious en-suite guest rooms have a contemporary design with a focus on functionality, quiet and comfort. Holiday Inn hallmarks include showers with a massage option shower head, choice of soft or firm pillows and mattress toppers for a great night’s sleep. All rooms have been refurbished. In-room features include;* individually controlled air conditioning,* ensuite bathroom,* flat screen TV,* Sky TV channels,* in-room movies,* workspace/desk,* phone,* iPod docking station radio/alarm,* high speed internet access,* fridge,* complimentary tea/coffee making facilities. The refurbishment at the hotel has been a well constructed, modern design, that has given space back to the guest to relax in. All our standard rooms are 28 sq. m and feature contemporary design with a focus on functionality, quiet and comfort. The guest rooms have been divided equally between Twin rooms with 2 double beds, and King rooms. Our King DELUXE has the added bonus of facing the beautiful centre courtyard gardens. We also have Nine Suites ranging from our Superior Tower Suites and Deluxe Spa Suites to our Super Deluxe Tower Suite. ALL our Suites have Spas. ... more   less 
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Also Known As:
Holiday Inn Auckland Airport Hotel Mangere
Centra Auckland Airport Mangere
Centra Auckland Airport Hotel
Holiday Inn Auckland Airport Mangere

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