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“Super Helpful Staff make for a great stay”

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Holiday Inn Auckland Airport
Ranked #5 of 23 Hotels in Mangere
Gisborne NZ
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Super Helpful Staff make for a great stay”
Reviewed November 2, 2012

As an elite status Priority Club member, this hotel ranks very highly because of the friendliness and helpfulness of the staff. We stayed three nights at a public holiday time recently. We had a guest with us who was enthralled by the experience. Reception did their very best to give us near-adjacent rooms in spite of the Hotel being very busy.
We used the restaurant for all meals. Food was plentiful; attractive and varied for all tastes.
The room and facilities were clean, tidy, and had extra bath towels etc.
Car parking was FIVE dollars per night - unlike some (expensive) places!!!!!

Our stay was made that much more enjoyable because of friendly, helpful staff. We have stayed here previously for overnights when using the Airport for overseas.
For travellers, I commend this Hotel for your arrivals or departures: you will not be dissapointed.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Hotelinspector72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, November 4, 2012
Dear HotelInspector72
Many thanks for taking the time to write a review on Trip Advisor for our hotel. It is very much appreciated.

We are so pleased to hear that you and your guests enjoyed your stay with us over Labour Weekend. You were very lucky to be some of the first diners to experience our new season menu’s, we are glad it was tasty, attractive and plentiful.

Our staff take great delight in trying to make our guests feel like they are at home, and that nothing is a problem.

We look forward to welcoming you back again.

Kind regards
Brian Tinworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
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Papakura, New Zealand
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2012

I've always heard of Holiday Inn, but never stayed in one before. Mum & I stayed here as we had an early morning flight the next day. Our check in was quick and friendly, we found our room easily and had awesome views of the lovely gardens & pool area. The room was a twin with bathroom. Decor was fresh & modern, clean & comfortable. We had a great nights sleep. We also sampled the food in the Halo bar with a gourmet pizza. we shared one and the chef very kindly made one half as my mum liked it & the other just as I liked it - now that is service. The staff were chatty, and friendly which made us feel very welcome. The whole atmosphere was relaxed but still very efficient. Well done Holiday Inn & thank you for a great stay.

Room Tip: If possible, ask at reception which room they would recommend, they know best!!
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Welsh_in_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, November 4, 2012
Dear Welsh_in_NZ

Thank you for taking the time to complete a review of our hotel in Trip Advisor, it is much appreciated.

We were very pleased to hear that your Mother and yourself enjoyed your overnight stay here before travelling on. It is always great to hear that our staff have made a guests’ stay as comfortable as possible and we will pass on your kind comments. We try to accommodate all our guests’ weird and wonderful requests.

We look forward to you visiting our hotel again sometime soon.

Kind regards
Brian Tinworth
General Manager
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Hastings
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 30, 2012

Had a 48 hour delay after flight cancelled and Holiday Inn was great. Lovely staff, great meals, very good room. Though we were frustrated with our holiday plans disrupted, this hotel helped the situation.
The restaurant is to be commended to cope as they did when the plane load arrived 9pm at night. A wonderful meal, friendly staff and good ambience.
This was not Rarotonga, and Auckland was freezing but....it was a pleasurable 48 hours.
Hotle has lovely grounds, was very clean and tidy and I recommend completely. Free Wifi in lobby, but they say 20 minutes, but you are lucky if you get 5 minutes..thats the only complaint

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank falynette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, November 4, 2012
Dear falynette
Thank you so much for completing a review of our hotel on Trip Advisor, it is much appreciated. We were sorry to hear that your flight was cancelled, but what an opportunity for us to show you our hotel and wonderful staff. We are so pleased that you enjoyed our hospitality and the luscious gardens, although not Rarotonga, peaceful and enjoyable all the same.

We will look into why the WIFI was barely 5 minutes, most guests do not have any problem accessing the free 20minute WIFI.

We hope that the rest of your holiday was as lovely as our hotel.

Kind regards
Brian Tinworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 24, 2012

We booked into this Hotel as we were involved with weekend activities in the Onehunga area, we thought it would be special treat to stay here instead of travelling home out west each day.
We had 2 x interconnecting Family rooms that we found to be very spacious clean & Tidy.
The room decor was light & airy complemented with effective lighting giving a an ambience
of pleasant comfort.
We had Dinner & Buffet Breakfast in the restaurant plus room service one night. The food was well presented with a good variety offered at pricing that was suitable for family dining.
The staff were very helpful during our stay, very family friendly making us feel welcome
to be at their Hotel.
A great place for a family stop over

Room Tip: The Check In Staff are the best to ask, Depends on what you are looking for IE An extra Quiet Room...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, October 30, 2012
Dear Ian D

Thank you for taking the time to complete the Trip Advisor review for our hotel, we really appreciate it. We were so pleased to hear that you and your family had such a wonderful time over Labour weekend staying with us.

We are glad you and your family enjoyed your stay with us and it is great to hear your rooms were comfortable and that you particularly enjoyed our extensive menus from Vapor to Room Service.
It is always encouraging for us to learn that our guests are satisfied with our product and services as we are always working to aim higher.

We look forward to your next stay with us.

Kind regards
Brian Tinworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2012

I stayed overnight in the hotel for work purposes and i must say that it was great loved every minute of it and the staff were excellent, the food was awesome and the whole atmosphere of the place was above and beyond what i was expecting. i will definitly stay here again

well done team

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craig d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, October 30, 2012
Dear Craig D
Thank you so much for taking the time to complete the Trip Advisor review for our hotel. We really appreciate it.
We are so pleased that you were pleasantly surprised by our friendly, efficient atmosphere. Our excellent staff throughout the hotel, certainly make the difference.
We look forward to welcoming you and your friends and family back.
Kind regards
Brian Tinworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 19, 2012

We stayed at the Holiday Inn Auckland Airport for one night on a layover. The rooms were immaculate and extremely comfortable. The staff went out of their way to ensure that we were happy. The only thing that kept this hotel from getting a 5 was the restaurant. There were numerous delays at Auckland airport due to weather and Air New Zealand was putting the stranded passengers up at the Holiday Inn. The restaurant was noisy, crowded, and the service was a bit slow if you weren't having the buffet. All in all, it's a great place to stay.

Room Tip: The rooms facing the courtyard are quiet.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schwinnfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, October 22, 2012
Dear Schwinnfin
Many thanks for taking the time to complete a review of our hotel, it is very much appreciated.

It was a pleasure to read your comments about how well you enjoyed your stay, our facilities and friendly staff. I will be sharing your feedback with the whole team.
We did have a disrupted flight arrive during your stay, and I hope that even though the restaurant was busy, that the standard of our menu choices and of the food, outweighed the noise and crowds.

Once again Thank you for completing Trip Advisor.

Kind regards
Brian Tinworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CAMBRIDGE New Zealand
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2012

Well let me start by saying i stay in alot of hotels- and always being ask to fill this in or send this in and truthfully i think well there not paying me i didn't get a discount so why?

BUT in this case..got to say the rooms for the type of accommodation was great clean rooms, great bathroom with all those little bits ( inc a toothbrush) which you normally get a five star chain hotel?
Service nothing was a problem great front desk, food was good parking fantastic - wow i am getting into the swing of this ( steady on) - nice room service needed extra towels no problems so there you go needing a room when you just arrive or flying somewhere or holding a conference guess where YEP HOLIDAY INN AUCKLAND AIRPORT

PS..guess what i will be going back

Room Tip: three rooms : 1132 1129 1123 all great...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, General Manager at Holiday Inn Auckland Airport, responded to this review, October 16, 2012
Dear Brett T

We really appreciate you taking the time to complete the Trip Advisor survey for our hotel and understand your reservations in not doing so in the past, as there is no incentive to do so.

But didn’t we get a surprise when you did put pen to paper!! We’re so pleased that you were impressed by the excellent service from my team members and the little ‘extras’.

I look forward to welcoming you back on your next visit to Holiday Inn Auckland Airport .

Kind regards
Brian Tinworth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Auckland Airport

Property: Holiday Inn Auckland Airport
Address: 2 Ascot Road, Airport Oaks, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Mangere
#4 Romantic Hotel in Mangere
#4 Family Hotel in Mangere
#5 Luxury Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Auckland Airport 4*
Number of rooms: 250
Official Description (provided by the hotel):
The Holiday Inn Auckland Airport is located only 4km from Auckland International and Domestic Airport Terminals, set amongst 10 acres of tranquil established gardens, out of flight paths and set back from the road away from traffic – Holiday Inn Auckland Airport is a sub-tropical quiet oasis. The hotel's airport shuttle bus will link you with the hotel in just 5 minutes, so you will soon be relaxing after your flight in one of the well appointed rooms or by the hotel swimming pool. You will be warmly welcomed by genuine people offering authentic New Zealand down-to-earth consistent service in a relaxed and unique environment. The decor features stunning authentic Maori carvings and a huge aquarium backdrop to the reception desk and a centrepiece to the lobby. Holiday Inn Auckland Airport is a non-smoking hotel with plenty of outdoor spaces for those who still like to. The Auckland Airport accommodation offers guests excellent hotel facilities, restaurant dining and access to attractions in and around the greater Auckland. Holiday Inn Auckland Airport is a great choice for families as children eat and sleep for free. The 250 spacious en-suite guest rooms have a contemporary design with a focus on functionality, quiet and comfort. Holiday Inn hallmarks include showers with a massage option shower head, choice of soft or firm pillows and mattress toppers for a great night’s sleep. All rooms have been refurbished. In-room features include;* individually controlled air conditioning,* ensuite bathroom,* flat screen TV,* Sky TV channels,* in-room movies,* workspace/desk,* phone,* iPod docking station radio/alarm,* high speed internet access,* fridge,* complimentary tea/coffee making facilities. The refurbishment at the hotel has been a well constructed, modern design, that has given space back to the guest to relax in. All our standard rooms are 28 sq. m and feature contemporary design with a focus on functionality, quiet and comfort. The guest rooms have been divided equally between Twin rooms with 2 double beds, and King rooms. Our King DELUXE has the added bonus of facing the beautiful centre courtyard gardens. We also have Nine Suites ranging from our Superior Tower Suites and Deluxe Spa Suites to our Super Deluxe Tower Suite. ALL our Suites have Spas. ... more   less 
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Also Known As:
Holiday Inn Auckland Airport Hotel Mangere
Centra Auckland Airport Mangere
Centra Auckland Airport Hotel
Holiday Inn Auckland Airport Mangere

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