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“Scraping the bottom of the barrel... AVOID!” 2 of 5 bubbles
Review of Airport Gateway Hotel

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Airport Gateway Hotel
Ranked #14 of 23 Hotels in Mangere
Sydney, Australia
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Scraping the bottom of the barrel... AVOID!”
2 of 5 bubbles Reviewed September 10, 2013

Considering that only 2 nights prior, I paid NZD$99 for a FANTASTIC room in the middle of the city, I was expecting something a little better for the NZD$75 or so I paid for this room... I knew it wouldn't be a Novotel standard, but for a motel near the airport (and with a somewhat "captive" audience), they are overcharging somewhat. I think NZD$45 would be fair. Seriously.

The staff were friendly enough (although the Porter playing card games on the reception computer at 5.45am isn't a professional look). The airport transfer is free, so that's a bonus.

But the room. Oh, I really can't say ANYTHING nice. The drawers in the bathroom were falling out. The furniture was old. I was close to complaining about the room next door and their TV up loud - thankfully they turned it off, as I was due to get up for an early flight.

It smelled like they had just painted, but it needs more than a paint job. It needs new carpet, new bathroom fixtures and fittings, and a professional in-room service directory. I was too scared to try the restaurant... And based on Google Maps / Around Me / urbanSpoon, etc., there was NOTHING close by... I was tempted to get a pizza delivered, but I just ate chocolate for dinner, watched the early 90's CRT TV (seeing as how modern small LCD TVs are about $199, even that would be an update!), and then played games on my iPad, whilst waiting for the noise from next door to die down.

Maybe I'm being a bit unfair... after all, it WAS only NZD$75, but I'm having to compare it to the previous night at The Scenic Hotel (see my review), which is RIGHT IN THE MIDDLE OF THE CITY! And was only about NZD$25 more!

  • Stayed August 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Sunlover Holidays

Helpful?
Thank Dominic F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, September 17, 2013
Hi Dominic,

We are sorry that you did not have a comfortable stay at our property this time.
We are renovating the property in a phased manner and I am sure you shall have a better experience next time with us.

Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
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English first
New Zealand
Level Contributor
80 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

This review is very late sorry. 2 friends and I stayed here in December last year. We had the 3 bedroom unit. Great having the separate loo - what with being 3 more mature lasses and all!
We were blown away by the space. Lovely having the outdoor area - it could benefit from nicer furniture and a bit of a clean but was fine. There was lots of room for us and all our shopping and the kitchen was fully equipped with lots of extras!
Its nice having a good assortment of glasses etc and we could all get ready to go out without tripping over each other.

The shuttle service was efficient and helpful.

We really appreciated the care and attention at a very reasonable rate

see you again soon!

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chippie_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

we stayed here for one night before flying out to fiji... it was great for the price we paid, plus point for us was 14 days free car park. Room was clean and we had a dinner as well in the evening which was lovely too. Free shuttle was spot on time and staff was friendly as well. Will stay again on our next trip.....

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank priya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Papamoa, Bay of Plenty, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed August 28, 2013

I rang to inquire if this Hotel was wheelchair friendly, the lady said it was? First wrong room, then we could get into the room but not the bathroom. Off to dinner and the toilet was needed, geting into the toilet was fine but to go to the toilet the wheelchair couldnt go through the door. There was no where else to go so the rubbish bin was used and emptied. A van was to be used to go to the airport, can't get up and no-one would use their own cars so our car was used. If they say they are wheelchair friendly it is NOT. Something has to be done about that. They still took our money?

Stayed September 2012, traveled with family
Helpful?
Thank Dianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, August 29, 2013
Dear Ma'am,
We are sorry that you did not have a comfortable stay at our hotel last year. We have one room that has been modified for handicap use including the bathroom.
If it was not alloted to you then it must have been already booked out to another person wanting a wheel chair accessability, on first come basis.
Kind Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mangere hotels

New Zealand
Level Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

Had read reviews on this site after booking and had low expectations when I arrived but instead I enjoyed my stay here. Airport pick up was prompt, check in staff polite and friendly, and the room although old looking was clean and comfortable. The furniture looked old but it was clean and in good order, room decor was fine and everything worked ok. slight problem with the shower controls as they seemed stiff to move but that was all that was wrong. Included continental breakfast was fine and staff in restaurant friendly. Unless you expect luxury this hotel is ok to stay at at a good price, ok it is not the Hilton but it costs a lot less as well.

  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank oldmikeNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, August 29, 2013
Dear Sir,
We wish to thank you for your complimentary views and are happy to note that you enjoyed your stay with us.
We look forward to meeting you again.
Kind regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed August 25, 2013

as they say first impressions, well it was hard enough simply driving to the reception, cars stacked up all over the place including a large bus! it gave the impression maybe someone was sub letting car park spaces?? low key welcome and then entering the room, it was cold and being late winter it should have been warmer, a small inadequate heater tried its best, but failed, the room got colder over the course of the stay? amazingly the bathroom was so contemporary very ultra modern yet grout stuck to tiels gave impression someone did this cheap install yet it looked very good, room was really dated, clean linen yet old covers let the room down, so i cannot argue it was cheap and thus if on a budget of $60 a night its ok but truly look over the road at th eComfort Inn and check in there its worth the extra

Room Tip: walk over the road to the Comfort Inn youll be able to park easier also, best tip dont stay near air...
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank royaashcroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, August 27, 2013
Dear Sir,

We are happy to note that you liked our new renovated bathrooms.

It just so happened that day, when you checked in that our car park was full, its usually not the case.
We do offer 14 days car park with one night stay and most of the check in guests availed that offer and hence the rush. We are sorry about that and I am sure you shall enjoy your next stay with us.

Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed August 24, 2013

This hotel has seen better days. Stayed with my wife foa one night late arrival and early departure stopover. Adequate for the purpose where you are only going to be there for a few hours.
Complimentary shuttle pickup and drop off no problem. Check in and check out quick and staff friendlier and more approachable than in some of the more upmarket places I have stayed. Room was a fairly standard layou with tea and coffee making facilities. Furniture and fittings have been there a long time. Decor very dated and showing all the signs of being well used. Room was clean. The marks on the carpet were age stains, not dirt. Slight smell of damp. Again age rather than cleanliness related. Had a good sleep. Room was dark and quiet.
Wake up call right on time.
For a short transit stopover it worked ok. If it was going to be a few hours longer stopover I would probably spend the extra dollars for something a little less needy of a revamp.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Moggy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportgh, General Manager at Airport Gateway Hotel, responded to this review, August 27, 2013
Dear Sir,
We are happy that you enjoyed our complimentary shuttle service and found our front office staff very friendly.I shall convey it to them.
We are also pleased to know that you had a good night sleep and you found the room clean.
The hotel is undergoing renovation in a phased manner and I am sure you shall have a better experience in your next stay with us.
Regards
Ajay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Gateway Hotel

Property: Airport Gateway Hotel
Address: 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 23 Hotels in Mangere
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland/Mangere

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