Bed bugs in the rooms that gave our kids bites, hotel staff tried to say it was mosquitoes or that we brought the bed bugs with us or in our luggage.
Parking issue with other cars parked in the driveway so we tried to use alternative empty entrance to get to carpark at back of hotel and staff ran out and rudely yelled she didnt care that we were trying to park our car using the free exit.
For a 7 night stay we were provided a phone halfway through our stay.
Housemaid rudely rushing us out of room so she could clean the room as it was her knock off time.
Hard pillows, bed spread stinked and they wouldnt change it.
Mould in bathroom and toilet.
Hotel asked for full payment upon check in and wouldnt refund saying we had to contact the hotel owner and online booking engine.
Rooms were not vacummed.
Some days beds were made and some days beds not made and hotel say it was a global policy to not make beds if items were on the bed. We only placed our folded clothes on the bed or laptop. Yet some days they made all the beds even with our items on the bed.
We contacted to hotel owner as mentioned by the staff and he said he couldnt do anything and that he would get the hotel staff to come talk to us - none of this happened, we had to go to the hotel staff and retell our story only to be told that they would have to talk to the owner.
Guests in the room next door were loud and yet this particular staff came yelling at us to keep quiet just as we were arriving back at the hotel and we were not even making noise as we were just driving into the hotel.
Some days the maids would wash and dry and put the dishes away, other days she would only wash the dishes.
Very inconsistent service.
There were two female European staff at reception that were somewhat helpful as best they could but it seemed alot of things were beyond their control and up to the owner.
Staff did mention though that they understood and agreed with our feedback but it would have to be up to the owner and that all feedback to him would take weeks and months to be looked into.
Wardroble cupboards had holes, paint on wall in room were coming off.
Definitely wouldnt go there again or recommend.
The entire family felt no appreciation or care from the hotel.
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- Also Known As:
- SilverOaks Inn Silver Point Auckland/Mangere