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All reviews indoor pool blackout curtains room service the air conditioning auckland airport pillow menu yellow bus industrial area modern hotel new zealand convenient location beds were comfortable next morning buffet breakfast short stay overnight stay stayed here for one night
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Reviewed May 27, 2018 via mobile

After mistakenly booking the day prior the staff at reception re-allocated is a room at no extra charge which was great given that the mistake was ours. The room was clean and today, up to date, had tea/coffee facilities. The shower was nice ( didn’t run out of hot water, clean, ok pressure ) we stayed on the 3rd floor.
Breakfast was a little limited IMO with choice of foods ( considering the price) but was tasty enough. Staff were the real gem here - they were efficient, friendly and helpful. We would defiantly stay here again when transitioning through Auckland.

Date of stay: May 2018
Trip type: Traveled with family
Thank oscarskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2018

Breakfast had a good range of options. Serve yourself. Scrambled eggs looked like and tasted like they were made from egg pulp. Not as good as the real thing. Value was slightly higher than it should have been. But, all round the food was a little above average.

Room tip: No comment
Date of stay: May 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank barry19472018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2018

We booked at short notice and stayed for 2 nights.

It is a very handy location being close to the airport.The staff at check in were friendly and efficient . Buffet breakfast was not a huge range but the usual staples- cereals, fruit, Danish pastries, scrambled eggs , sausages,beans or spaghetti, hash brown or Rosti.It was convenient to be able to eat on site.

The room was large with 2 double beds which were firm and comfortable.We were on the 5th floor and it was reasonably quiet.

The only negatives were 2 stray hairs situated on the bathroom walls and in the sink on check in and the non servicing of our room.

We were there for a funeral and on our 1st morning after arrival , when we went to breakfast we put the “Do not disturb “sign on the door , so the cleaners would not enter the room as we intended to return after breakfast and change clothes to attend the funeral.

As we left for the funeral,we removed the sign and assumed the room would then be serviced.

On our return at 5pm , we saw the room had not been serviced.

I rang reception querying our non service and they came up to the room with 2 fresh towels and said they checked the worksheet and that we had the Do not disturb sign.

Having experience in the hospitality industry, this is unacceptable and disappointing.
The cleaning staff should have rechecked the room before finishing the cleaning shift to see if it could be serviced and thus ticked off the cleaning list.

This is what we paid for and at a premium as it was a short notice booking.

Date of stay: May 2018
Trip type: Traveled with friends
Thank Bulatai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajas_Patil, Manager at Sudima Auckland Airport Hotel, responded to this reviewResponded June 6, 2018

Kia Ora Bulatai,

It is always a pleasure to receive a detailed feedback. With buffet breakfast we are always looking to make the necessary changes if required to provide the best of the options to our guests and the feedback helps us to do so.

Some of your your experience in the room especially with the bathroom and not servicing your room when the do not disturb sign was off is not acceptable, and I can totally understand your disappointment. We are very particular in following with the set standards on the cleanliness and it seems that it was not followed on this instance. This has now been discussed with the senior team members in housekeeping to ensure that it is not repeated in the future, please accept our sincere apologies.

We appreciate you sharing your concerns and your comments are very valuable to us and will assist us to make the necessary improvements for the future.

Rajas Patil
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2018 via mobile

Have stayed at this hotel several times in past due to proximity to airport. Would like to compliment facilities(shuttle, flawless reception services). Excellent restaurant on site. Compliments to Chef on the lamb shanks. Special mention of Wendy at reception who went out of her way to ascertain we enjoyed our stay.

Date of stay: May 2018
Trip type: Traveled with family
Thank anitapnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajas_Patil, Manager at Sudima Auckland Airport Hotel, responded to this reviewResponded May 9, 2018

Kia Ora anitapnz,

It was nice to have you back with us. Same as you, most of our regular guests prefer the close proximity to the airport.
Your compliments to the Chef has already been shared with the kitchen team as they are always on a lookout for a feedback to offer better options or make changes where required. Wendy's assistance to you will certainly be praised.
Hope your week is going well, looking forward to welcome you back with us.

Rajas Patil
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2018

booked in for one night because of an early flight the next day. Rooms were very comfortable, decor is nice, it is clean and efficient. nowhere to go nearby as it is all airport hotels but the restaurant in the Sudima was very good. Bus to the terminal isn't as frequent as we needed but taxis were readily available even early in the morning.

Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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