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“Handy location to the airport”

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Sudima Auckland Airport Hotel
Ranked #3 of 23 Hotels in Mangere
Certificate of Excellence
Bangkok, Thailand
Level Contributor
217 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Handy location to the airport”
Reviewed September 16, 2013

We stayed one night as had early departure
The check was a breeze friendly and informative about hotel
Room was a good size there were 4 of us so one queen room and a twin with was two doubles
clean tidy and quiet
the lads used the swimming pool which they really enjoyed
we will use this hotel again

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lampardTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaAuckland, Manager at Sudima Auckland Airport Hotel, responded to this review, October 22, 2013
Pleased to hear you enjoyed our facilities. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,178 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Whakatane, New Zealand
Level Contributor
212 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed September 15, 2013

Superficially this property looks good, but scratch the surface and it is all a bit cheap and nasty. It is a pretty typical discount airport hotel. The fixtures and fittings are all relatively poor quality and despite the fact that the property is relatively new they are showing wear and tear.

The Novotel is far better located, of a significantly higher standard and around the same price - I would stay there in preference.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank litigate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaAuckland, Manager at Sudima Auckland Airport Hotel, responded to this review, October 22, 2013
Dear Guest, we appreciate your positive comments about our value for money. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2013

Efficient service, polite & professional staff, clean, quiet, well furnished, free parking, great package deal.

Room service has no surcharge.

Only negative is the breakfast buffet is very plain for the price.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T0mmy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cooma, Australia
Level Contributor
7 reviews
6 hotel reviews
Reviewed August 30, 2013

Booked and paid for two rooms to be interconnecting using BarterCard. Received confirmation. On arrival was told that no interconnecting were available and the rooms were across each other. The receptionist blamed BarterCard for the wrong booking. As I was travelling with elderly sister, I insisted on a interconnecting room. I was reluctantly provided one after a 15 min wait. The hotel is 4.5 star by NZ standard (4 star in Aussie maybe). The rooms were not large but adequate. Furnishing was good. Was expecting a pillow top bed but it was acceptable. Light switches were fancy but difficult to find in the dark, even by feel as they were almost flush to the fittings. Could not find the clock so had to keep switching mobile to check time. General cleaning OK but bathroom tiles and grout had not been cleaned properly. The white carpet was badly stained and needs a good steam clean. The wake up call at 4.15 AM went OK and I was in time to catch the shuttle. That is when things went wrong. There was no one at reception so I left card on desk to catch the shuttle before it left. As there was still 5 minutes left, I went back to reception,(by then the receptionist was back.) She proceeded to check me out. Then she asked for payment. When told it was already paid, she said there was no record. I asked asked her to sort it out with Bartercard office. Her response was pay now or she will charge my credit card. Reluctantly I handed her my BarterCard. She ran it through the Eftpos machine but got declined. I think she used the wrong Eftpos machine. She then proceeded to get authorisation for 1 room. When told there were two rooms, amended the authorisation. Upon return and checking my statement, I find there is one payment and two authorisations. Hopefully they will not charge me 3 times. Not impressed with the service.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brumby99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaAuckland, Manager at Sudima Auckland Airport Hotel, responded to this review, October 22, 2013
Dear Guest, we have clearly missed the mark on a number of occasions, and for this I sincerely apologise. We shall review our communication and procedures with the Bartercard Team to ensure such inconveniences are not repeated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
217 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 22, 2013

Much nicer than I thought it would be. The parking was very convenient out the front and our room was lovely. The beds and pillows were firm, but not hard. The shower was typically too short (I'm 6foot), and the water pressure was not anything to rave about, but it was well kitted out with plenty of towels and toiletries if you needed them.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronni68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaAuckland, Manager at Sudima Auckland Airport Hotel, responded to this review, October 22, 2013
Hi Ronnie68, thank you for your comments and great to hear we made a good first impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
79 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 17, 2013

This hotel is a little more polished than most transit hotels but also had very afforable rate. I stayed 1 night recently in a standard room. There is a free bus that stops just outside arrival hall (no signage). Note this is 'not' a shuttle instead a large public transport type bus that does about 4 of the hotels around airport. The sudima was the last stop. I think it runs about every 30 min. Also note that the same type bus can take you back to airport next morning but costs $10NZ, reception can advise times.

Check in was prompt and all the staff i encounted during my short stay were professional and helpful. Room is modern, well set out with a comfortable bed and small bathroom. Unfortunatley no fridge. Room service available. Menu actually on TV itself and pretty standard stuff. Ordered a pizza and it was ok and deliveried within 20 min.

Good range of TV channels available and found hotel quiet. I would stay here again.

  • Stayed August 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gypsygirl_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 9, 2013

Turned up at 1am. Used a taxi because the shuttle didn't show. told I had not booked a twin despite my reservation confirming I had. told no twin room available. no roller bed or cot. So I slept on the floor. which was pretty good as floors go.

Could the shuttle drop us to the rental car place (which was on the way to the airport)? No. You have to call them. Can we use your phone? No.

Should be called the Nohotel.

Its cheap though. Perhaps because they only need to employ people who can say no. imagine the training "So you're doing nothing and a guest would like help? No problem. just say no. then you can get back to being as useful as a turd."

Never again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaAuckland, General Manager at Sudima Auckland Airport Hotel, responded to this review, August 13, 2013
Dear guest, great to see you back! You keep promising you won't and you keep surprising us. We also love the feedback, some of its almost unbelievable. The Hotel has numerous Triple/Twin rooms and or roll aways beds. The Hotel Shuttle runs 20 hrs a day 7 days a week with out fail. The Hotel is dotted with phones, we even have them in the rooms!
However, we continue to improve our services and standards, its a promise, and we trust this time you''ll keep yours.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sudima Auckland Airport Hotel

Property: Sudima Auckland Airport Hotel
Address: 18 Airpark Drive | Airport Oaks, Mangere 2022, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Mangere
#3 Business Hotel in Mangere
#3 Luxury Hotel in Mangere
#3 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sudima Auckland Airport Hotel 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Sudima Auckland Airport Hotel is backed by a 4.5 Qualmark rating and maintains the highest environmental standards. Opened in 2011, Sudima Auckland Airport hotel is less than 2 km from both the domestic and international terminals and offers 153 well appointed rooms. Sudima Auckland Airport Hotel is the first hotel in New Zealand to be awarded the CarbonZero certificate. All rooms are elegantly designed to enhance your experience. You'll enjoy delicious cuisine prepared by our award winning chefs in our restaurant and bar, work out in our gym, built to performance standards, and relax in style in our indoor heated pool. Your hotel experience alone will be well worth the trip. Well-appointed rooms featuring • High speed WiFi throughout the Hotel (charges apply) • Flat screen TV with cable and pay TV • Double glazed window • Total blackout curtains • Tea and coffee making facilities • Shower over bath • Individual Climate Control • Iron and ironing board • 24 hours front desk service • Radio alarm clock • Safe deposit box • Minibar in rooms (based on request only) • Two Double beds (King Bed on request only) • Complimentary parking during stay • FREE access to hotel indoor heated swimming pool and gym. • Airport transfer 24/7 (charges apply) ... more   less 
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Also Known As:
Sudima Auckland Airport Hotel Mangere

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