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Reviews (4,783)
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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morningbuffet breakfastlong flightcomfortable bedconvenient locationarriving lateroom ratemini barbetween flightsrental carstayed one nightwake up call
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Reviewed September 19, 2017

Staff at check in were great, room nice and cosy, bed comfortable. Buffet Breakfast was AMAZING. Dinner however was a great disappointment. Food not great, service terrible (one water walked past our empty plates at least 5 times).

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank T B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAAGRM, Manager at Novotel Auckland Airport, responded to this reviewResponded September 21, 2017

Kia Ora

Great to welcome you back and to know that you continue to enjoy the convenience and comfort of these stopovers.

It's with the greatest disappointment that we read of your dining experience, learning that it didn't hit the highs that we would hope after a great start, Our Food & Beverage and kitchen brigade are passionate about sharing amazing food and would be interested to have any additional feedback you may have. We always love grabbing the opportunities for betterment and hope that you'll come back to me by emailing h7485-rd@accor.com.

Nga mihi nui | Kind regards
Niraj Kumar
Rooms Division

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Reviewed September 18, 2017

We chose this hotel because we had an overnight stopover in Auckland. Very handy, only minutes away from the international terminal. In fact the following morning we walked across and checked our bags in for our flight then returned to our room for a cup of tea and a snack before checking out.

Nice modern room with plenty of space. A great view overlooking the airport. Highly recommended.

  • Stayed: August 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Countrybloke_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAAGRM, Manager at Novotel Auckland Airport, responded to this reviewResponded September 19, 2017

Kia Ora

We're so pleased that you love jumping off the plane and rolling into bed - lovely that the easy location of Our Place allows for great rest following your travels and great to note you enjoyed the view.

We hope you'll be back again soon.

Nga mihi nui | Kind regards
Niraj Kumar
Rooms Division Manager

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Reviewed September 18, 2017

great service and comfortable room. Very helpful staff re luggage check in and return for breakfast, and leaving luggage for 24hours after checkout the next time. We won't hesitate to recommend to others!

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank B6791SRcatherineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAAGRM, Manager at Novotel Auckland Airport, responded to this reviewResponded September 19, 2017

Kia Ora,

We're glad to have welcomed you recently - I'm pleased that you found it to be one of warmth and engaging service offering by our team. Lovely too that you enjoyed our breakfast which is quiet popular for its variety of choice.

If you're popping through Auckland Airport again you must come back and see us!

Nga mihi nui | Kind regards
Niraj Kumar
Rooms Division Manager



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Reviewed September 17, 2017 via mobile

When needing to catch an early flight the last thing you need is to be battling traffic. Enter the airport Novotel.

2 minutes walk to the International terminal, 10 minutes to domestic.

Very comfortable and quiet ensured a restful night. Brilliant shower with choice of shower heads ensured waking up and ready to face the day.

A little pricey but convenience is worth paying for.

Stayed: September 2017, traveled as a couple
Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAAGRM, Manager at Novotel Auckland Airport, responded to this reviewResponded September 19, 2017

Kia Ora Ian.

Great to have had you using Our Place as a convenient pre-departure base. Wonderful that this reduces the stress of pre-flight traffic challenges and allows you to have a relaxing stopover.

We'll look forward to your next stay!

Nga mihi nui | Kind regards
Niraj Kumar
Rooms Division Manager

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Reviewed September 15, 2017

Thanks so much friendly staff brilliant location, rooms clean and comfortable. Located right outside terminal, location is a dream. Hassle free check in and check out. Comfortable bed and pillows which is a welcome change. Would certainly return

Room Tip: Airport view
  • Stayed: July 2017, traveled solo
    • Value
    • Rooms
    • Service
Thank Paddler_448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NAAGRM, Manager at Novotel Auckland Airport, responded to this reviewResponded September 19, 2017

Kia Ora Paddler.

We're so pleased that a stop at Our Place was comfortable and you found our staffs welcoming and engaging.I know, the location is such a convenience. Hope you enjoyed our online check-in and fast checkout options, and if not, then there is always a next time.

We'll look forward to offering that warm welcome you love next time!

Nga mihi nui | Kind regards
Niraj Kumar
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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