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Reviews (4,791)
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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morningbuffet breakfastlong flightcomfortable bedconvenient locationarriving lateroom ratemini barbetween flightsrental carstayed one nightwake up call
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Reviewed May 11, 2014

What I found disappointing was the service from the front desk, I travel frequently and stay in both hotel chains and private hotels. There was a complete lack of service, the impression given was that you were a captive market because you wanted to stay close to the airport for an early morning flight. I have stayed at hotels about 5 minutes from the airport and will probably stay in these in the future unless there is a marked improvement in attitude.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Forann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 12, 2014

Thank you for your review,

I’m sorry to hear that the service level from the frontline staff did not meet your standards. For feedback and development opportunities, I would love to hear from you. It is important for us to understand from guest’s point of view to train staff to ensure the expectations are met.

I apologise again for the let down, and look forward to hearing from you.

Thank you for staying with us,


Sunny Goo
Rooms Division Manager
H7485-rd@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

Arriving on a flight from Australia at midnight this hotel is very handy being just a few meters from the arrival gate and just what you need for a short overnight. The breakfast was excellent and the gym facilities are very good, would happily return on our next journey to NZ.

Stayed: April 2014, traveled as a couple
Thank DarrynF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 11, 2014

Thank you Darryn for sharing your experience online.
Glad you enjoyed your stay with us, and we look forward to seeing you again soon.

Hope you had a great mother’s day weekend with the family.

Thank you for staying with us,


Sunny Goo
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 11, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 10, 2014

The Novotel is perfect if you want to stay in a new modern hotel right at the airport.
Five minutes across the road and you are checking in for your international flight. The rooms are very clean, tidy and modern with great facilities.The hot chocolate in the mini-bar especially good.
No more waiting for the hotel transfer mini bus after an arduous long-haul flight, straight to bed.
Double glazing ensures no aircraft/traffic noise.
Pay a premium but have the luxury of being right there.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ypukwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 11, 2014

After a long haul flight, last thing you want to do is drive or hop on a bus to the next destination!
Glad to see you had a comfortable stay, even enjoying hot chocolate!

Thank you for staying with us and sharing you experience online.

See you on your next trip,


Sunny Goo
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

We stayed here as part of our 2013-2014 Far East tour. The hotel was very conveniently sited right next to the terminal building. We ate in in room which was adequate for our purposes. Early breakfast the next morning was very self-service. The room itself was excellent with all possible comfort, and totally shielded from aircraft noise. Good gym facilities. Could not see this location as suitable for an extended stay.

Stayed: January 2014, traveled as a couple
Thank JohnG4683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 11, 2014

Far East Tour – would love to know where else you went to! Hope it was a fantastic trip with lots of great memories.

Most of our guests are shorter stays, visiting Auckland for a business or transit to other cities or abroad. Bigger rooms – even a family rooms are available to suit extended stay guests. However, attractions are not nearby, and some travelling is required.

Good to see that you were able to make it to our gym, and other facilities we provide. Plus, most importantly the comfort from the room. Hope this prepared and rested you well for the next adventure during your tour.

Thank you for remembering to share you experience from the start of the year, hope to see you on your Far East Tour 2.0.

Sunny Goo
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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