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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morninglong flightbuffet breakfastcomfortable bedconvenient locationarriving lateroom ratemini barbetween flightsrental carwake up callstayed one night
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Reviewed May 6, 2014

I stayed here for 2 nights, one on the way to Tonga and the other on the return journey. The staff were very efficient and welcoming, special thanks to Jess in the restaurant, who helped with food and wine selection and was very pleasant.
This is a perfect hotel for those with a one night stopover as you can walk over, check in your bags and come back to the hotel for their excellent breakfast.
This was a good quality hotel with all the facilities you could need, including tea making and milk in the fridge, essential for a travelling Brit who is a tea drinker.
I opted for a room with free wi-fi and breakfast included, which was the best choice for me.
One small gripe was that the salad that came with my meal on the first stay, looked like someone had been to the supermarket, brought a packet salad and just grabbed a handful and put it on my plate. I did mention this to Jess and whether it had anything to do with it or not, on my return trip, the salad with my meal had been fully prepared and had a dressing.

Room Tip: The rooms with free wi-fi and breakfast included were best value.
  • Stayed: May 2014, traveled on business
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Thank LeginSenoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 7, 2014

Great to see you have taken the executive room offer. It is a great value plus you don’t need to worry about additional charges during the stay.

Jess will be very happy to see this feedback, I will print this out and share with her and her team. Hope the issue with the salad was rectified on the night and I do apologise if the presentation gave out a wrong impression.

As I can see that you have travelled for a business purpose, we have great selection of boardrooms at a good rate that can be rented out for a half day or more. You could easily use the hotel as the base to meet with multiple clients saving time and make the most of the visit – efficient!

Thank you for your stay,


Sunny Goo
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

We stayed at this hotel last minute when the one we had booked made us run run run away.
The staff here were fantastic. As we are a family of 5 it could have been potentially difficult. However they made up two rooms and added an extra bed and got them interconnecting .
They did this quickly and with little fuss . It is so nice to know that you are right next to the airport as our flight was at around 4 in the morning. A little on the expensive side I guess, but this was worth it for the beautiful nights sleep and calm mind in the morning

  • Stayed: January 2014, traveled with family
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Thank pipaclarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 7, 2014

Oh I must know what happened before you found us!

Interconnecting rooms are handy for larger families, not having to split the parents up to stay with each child, and also not packed into one room trying to fit in amongst all the luggage!

Glad our staff were able to help you and make your preparation easy before flying back home.

Hope we are your first choice for your next visit! Thank you for staying with us, and your review.


Sunny Goo
Rooms Division Manager

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Reviewed May 6, 2014

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 7, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 4, 2014

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 7, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 3, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded May 4, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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