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“Excellent hotel for airport stopover”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 27, 2014

We stayed here due to a late-early flight. This hotel is conveniently located just metres from the international terminal. The domestic terminal is a 10-15 minute walk away along a sign posted path. The room was nice, bed ok, flat pillows but pillow menu available. Room was quiet, nice and dark for a good sleep. We had breakfast in the Restaurant downstairs, you pay about $35 for a hot Buffett with a reasonable range of options. I would say this hotel is overpriced for what it is but they hold the market being the only hotel that close to the terminal.

Stayed: March 2014, traveled as a couple
Thank LabRat23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded March 31, 2014

Thank you Simon and Leah,

As you have pointed out, due to the location of the hotel, hotel is constantly on hot demand – and the price reflects that.
With the convenience of being across the road from the airport, looking at the time and transportation cost saved – worth a stay!

Great to see you both have enjoyed the stay, thank you again for your review,



Sunny Goo
Rooms Division Manager

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2,237 - 2,243 of 4,429 reviews

An Accor traveler
Sydney, Australia
1
Reviewed March 26, 2014

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

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Reviewed March 26, 2014

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank Lorrie M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 26, 2014

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank hutchx
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

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A TripAdvisor Member
1
Reviewed March 26, 2014

The decor very restful refreshing After long flight. So close to airport.
I was a little cold could not find spare blanket.
Good service when checking in. Busy when checking out. Taxi ride to my destination was vas $30 more than the return trip the hotel should have asked me if I need a taxi so not ripped off.

  • Stayed: March 2014, traveled solo
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Review collected in partnership with Accorhotels.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

Kia Ora
Thank you for choosing our hotel and your review. I apologise that you were not offered transport assistance from the team when checking out, this is not our usual high standard of service I will be sure to re-iterate this for future training.
We look forward to welcoming you back in the future.

Kind regards,
Janelle Palmer
Reception Manager

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Reviewed March 25, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Jason D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

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Reviewed March 25, 2014

This is the best airport hotel we have ever stayed in – the architects clearly knew what a traveler is looking for and built to suit. Our international arrival came in late at night and we walked over to the hotel after picking up our bags and going through customs. Easy. We were welcomed by friendly and efficient front desk personnel and were really pleased to find our room had quality furnishings with a comfortable bed, modern bathroom and clearly had sound proofing. Just what we needed to get a good nights rest. In the morning we found the breakfast buffet to offer lots of choices as well as made-to-order hot items. The food was well presented and delicious. The concierge staff are superb. Prior to our arrival, they helped me find a supermarket in the area that would deliver a shopping list of items to the hotel on the eve of a holiday, they accepted the delivery and held the goods for us until our arrival some of which needed to be refrigerated. When we checked in, there was a note in our reservation and the front desk personnel mentioned that the delivery had gone smoothly – all this before I even asked about it. I can’t say enough about this hotel and service!

  • Stayed: December 2013, traveled as a couple
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Thank Journeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

Kia Ora Journeyer,

Thank you for your wonderful review! It is great to read you had an excellent experience during your stay with us last year and in particular your comments regarding the team.
We look forward to welcoming you back again.

Kind regards,
Janelle Palmer
Reception Manager

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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere, Auckland 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Green Hotel in Mangere
Price Range: $175 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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