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Novotel Auckland Airport
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Reviews (4,686)
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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morningbuffet breakfastlong flightcomfortable bedconvenient locationarriving lateroom rategreat roommini barbetween flightsrental carwake up call
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Reviewed March 25, 2014

This is the best airport hotel we have ever stayed in – the architects clearly knew what a traveler is looking for and built to suit. Our international arrival came in late at night and we walked over to the hotel after picking up our bags and going through customs. Easy. We were welcomed by friendly and efficient front desk personnel and were really pleased to find our room had quality furnishings with a comfortable bed, modern bathroom and clearly had sound proofing. Just what we needed to get a good nights rest. In the morning we found the breakfast buffet to offer lots of choices as well as made-to-order hot items. The food was well presented and delicious. The concierge staff are superb. Prior to our arrival, they helped me find a supermarket in the area that would deliver a shopping list of items to the hotel on the eve of a holiday, they accepted the delivery and held the goods for us until our arrival some of which needed to be refrigerated. When we checked in, there was a note in our reservation and the front desk personnel mentioned that the delivery had gone smoothly – all this before I even asked about it. I can’t say enough about this hotel and service!

  • Stayed: December 2013, traveled as a couple
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Thank Journeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

Kia Ora Journeyer,

Thank you for your wonderful review! It is great to read you had an excellent experience during your stay with us last year and in particular your comments regarding the team.
We look forward to welcoming you back again.

Kind regards,
Janelle Palmer
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded March 31, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 24, 2014

I recently had my wife's 50th at this hotel and even though they were not geared up for this type of venue in the restaurant they certainly did an exceptional job, on our arrival the reception insured we were upgraded to a superior suite and even though it was late they made a point of offering us something to eat.
After the party the following day we had drinks in the lounge area and the staff were extremely helpful even after it was discovered that some dirt bag had charged several drinks and chocolate to our bill and they just removed it without question.
I Would highly recommend this as a venue for any one who is considering a special location and especially if you need to fly out the following day.
Regards KC, Gold Coast, Australia

Room Tip: Highly recommended and I can guarantee that you will not hear any noise from the planes as I hate noise.
  • Stayed: March 2014, traveled with family
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Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 27, 2014

Kia Ora Ken C,

Thank you for your review. I am delighted you enjoyed your stay with us and everything ran smoothly for your wife's birthday. The team enjoyed sharing the celebrations with you and I will be sure to pass on your lovely feedback.
We look forward to welcoming you back in the future.

Kind regards,
Janelle Palmer
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 26, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 24, 2014

This is a great example of an airport hotel and Novotel Auckland Airport delivers exactly what travellers need. Rooms are well equipped and superbly soundproofed and it's within walking distance of the terminal. I got just what I needed.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank WellingtonKiwiJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded March 26, 2014

Kia Ora WellingtonKiwiJo,

Thank you for your great review. I am delighted that your recent stopover with us was exactly what you needed during your travels.
We look forward to welcoming you back again soon.

Kind regards,
Janelle Palmer
Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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