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“Great stay and location - recommend if you need an airport hotel”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Wellington, New Zealand
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great stay and location - recommend if you need an airport hotel”
Reviewed February 1, 2014

Was put up here by Fiji Air as a result of a flight disrupt.
Had a great stay - location, service and rooms were all excellent.
I have previously stayed at the sister Ibis 'airport' hotel a few months back but these two hotels are at completely opposite ends of the scale. If you want a full scale, hassle-free, handy, top-class hotel that makes you forget you're at the airport, stay at the Novotel. If you want a budget 'oh it's only one-night' hotel with hassles, stay at the Ibis. Of course there's a price differential but that's your own decision :).
I liked the location - literally across the road from the International terminal.
The hotel is pretty new (I recall built in 2011?) and still looks fresh and shiny. Reception area is lovely with a soaring wall of greenery. Staff is excellent. Dining is 24-hour with a range of options to suit budget. I had the Caesar salad which was very good (except the egg was pretty hard).
Rooms are standard novotel layout and finish but up a notch - lots of storage space (not sure you'd really need for an airport hotel though), and the bathroom is roomy with a great shower. I stayed in 807 which had a great view overlooking the terminal and airport.
Room was pretty quiet except I was able to hear the person next door walking around (which was a bit strange given the lush carpet and I couldn't hear anything else).
Beds were excellent.
Next day, I just checked out and walked to the terminal.
Can not fault the hotel.

Next time I need to overnight in Auckland, I'll be staying here, even if it's a pricier option. Hassle free is worth it. Thanks Fiji Air for putting me up in a great hotel!

Room Tip: Room numbers in early ranges (eg 03 - 08) overlook the terminal / runway / harbour) - nice view if y...
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  • Stayed January 2014, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Welly_China_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, February 2, 2014
Thank you for your review,

Even though the building itself is pretty new, our team is at their best at all times to maintain the standard to keep our guest’s stay comfortable and enjoyable.
I’m glad we were able to make up to the flight disruption you had to go through. The Square restaurant is perfect in every way, offering great breakfast and dining (even in-room)options.

Thank you again for your review and we do certainly hope to welcome you again at Novotel Auckland Airport.


Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
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Gosford, Australia
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 30, 2014

Excellent Location only a short walk from Hire car return and easy stroll to departures and arrivals. It is away from Auckland so you are limited to dinning in house or at the Terminal. The bed was very comfortable and the room very quiet considering proximitey to airport The view accross the tarmac was also great.The only problem is it is a little difficult finding the entry to the hotel. We ended up in a carpark and had to take a ticket then do the loop again.

Room Tip: On on the upper floor to enjoy the view of the airport
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, February 2, 2014
Dear Helen,

I do apologise for the confusion at the start of your stay, even though we have signs arranged throughout the airport area, it can be easy to miss the turn. However, it is wonderful to see your photos and the positive review on the hotel.
Hope you enjoyed dining at The Square.

See you on your next visit to Auckland,
Thank you,

Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Maunganui, New Zealand
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2014

You have to allow that car parking is not included. It was pouring down when my partner arrived so he parked in the short term car park, the receptionist explained that if he presented the parking ticket prior to departure it would be $25 which meant it wasn't worth the effort of moving the car when the rain eased.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Tania A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, February 2, 2014
Dear Tania,

Valet parking service is available (per night charge) at reception to assist guests in such conditions. Due to the location of the hotel alongside extensive parking area, it can be confusing and I do apologise if this has caused you any distress.
Hope you enjoyed the stay at the hotel and we look forward to seeing you again.

Thank you for your feedback,

Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 29, 2014

Simply stunning. Conveniently located opposite the exit to the International Arrivals Lounge at the airport. Wonderful meals & comfortable rooms with everything you could want.
two queen sized beds in each room, room service is excellent

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kalboHastings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, February 2, 2014
Thank you for your positive feedback,
Hope your visit to Auckland went well, look forward to seeing you again,

Have a great week ahead.


Sunny Goo
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint James, New York, Usa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 29, 2014

The Novotel Auckland Airport is located just across the arrivals at the international terminal, very convenient after a long flight from overseas. It is however relatively far from the city center (about 1/2 hour by car if the traffic is light), so not my first choice for sightseeing Auckland.
The rooms are elegantly designed, the bed very comfortable, covered in a comforter enclosed in sheets, much more inviting than the standard bedspread. The room didn't have a bathtub, but the glass enclosed stand-in shower was a much preferred alternative.
The breakfast was served buffet style, with a lot of food choices, and a chef was at hand to make waffles, pancakes or eggs. Everything was very good, but I found it expensive.
So I would say that it is a great value for the room, average value for the breakfast.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank queenstandingwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, February 2, 2014
Airport has multiple transportation options available to reach the city centre. On high traffic hours, bus is the best to save time with the bus lane advantage. Novotel Auckland Airport is perfect for guests staying for an early flight or some that would want to avoid Auckland morning traffic. Saving on additional travelling stress!

With extensive options and chef at hand, breakfast price is set to keep up with the standard and it is the best restaurant available in the airport precinct. I do hope you have enjoyed the variety we have offered at The Square.

Thank you for your review, and choosing to stay with us.


Sunny Goo
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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