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“Mixup with the bar/restaurant account”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
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4,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brisbane, Australia
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 20, 2013

Arrived to the airport late in the evening but thankfully Novotel Airport is literally across the road. We checked in within minutes, and as it was our honeymoon (we were flying on to Tahiti in the morning) we were given a glass of champaign to celebrate, courtesy of the hotel. The room was small but well furnished.

Breakfast was fine, what you would expect from any hotel really, nothing outstanding but still nice. I will say that the continental breakfast is slightly lacking and the cost of a full breakfast is very steep for what you get.

As our flight was not until 3 I requested a late check out (normally at 11) and they gladly added an hour free of charge.

For a one stop hotel to transit in between its perfect. Breakfast is a bit pricey but it definitely did the job and the convenience is just too good to pass up. All in all it was a lovely start to our honeymoon!

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank Ker_schnum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, October 22, 2013
Dear Ker_schnum
Kia ora & Thank you for sharing your review,
Delighted to read that you have enjoyed your stay with us - a great way to start your Honeymoon relaxed!
We look forward to welcoming you back again,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
7 reviews
7 hotel reviews
Reviewed October 20, 2013

Lovely modern hotel with nice facilities. The room was spacious with good views of the airport. Getting our early morning international flight was a breeze as it was right across the road from the terminal.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank waihekechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, October 22, 2013
Dear waihekechick,
Kia ora & Thank you for choosing our Hotel!
Delighted to read you have enjoyed your stay with us & made the most fo our Hotel's location.
We look forward to welcoming you back again soon,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed October 19, 2013

This a short walk from the terminal to the airport. Great for the traveler arriving late at night or leaving early in the morning. The rate was slightly higher than other nearby hotels, but as it meant that I could pickup my rental the next day. The savings made it a great choice. Free drink on arrival. Great accommodation and service

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Anth0nyG19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, General Manager at Novotel Auckland Airport, responded to this review, October 20, 2013
Kia ora Anth0nyG19
Thank you for choosing our hotel due its location! We are glad you were able to enjoy a welcome drink and an easy rental pick up the next day!
Look forward to welcoming you back.
Kind regards,
Paul Columbus – General Manager
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Taranaki
Level Contributor
132 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 19, 2013

We made the right decision to fly to Auckland from our provincial city and spend the night in the Novotel Auckland Airport. We had a 9:30am flight to Vanuatu and so were able to get a good nights sleep and wander over in the morning to check in and then go back to the hotel and have an excellent breakfast before flying out. Very friendly staff.

We caught the bus right outside the hotel ( airport side) to Manakau City Mall about an hour after checking in to the hotel where we were able to make some last minute purchases.

On our return 7 days later we stayed overnight again and caught the 10am flight home, well rested.The bonus of having the hotel so close on arrival back in NZ was that we didnt have to wait in the cold for a motel shuttle van to arrive.

Room Tip: Airport side high enough to see the runway
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vomo2i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, October 19, 2013
Dear vomo2i
Kia ora & Thank you for your lovely review!
Delighted to read that you decided to stay with us on both legs of your recent travels to Vanuatu - staying overnight with us does indeed make travel a lot easier - great to see you were able to enjoy this.
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 18, 2013

Be warned this hotel charges for wifi access in rooms and it is not cheap. It is a disgrace that an international hotel charging international prices should charge extra for wifi. It is profiteering.

Other wise the hotel is comfortable and service good. Pity it has to spoil things with these charges which serve to irritate.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beetee2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, October 19, 2013
Dear Beetee2000
Kia ora & Thank you for taking time to share your review,
I am sorry to read your feelings relating to the internet charges. We also offer complimentary connections through our iMac computers in the lobby, our lobby wifi (20mins) as well as in our Executive rooms & to all our Elite Le Club members.
Great to read that you have found the Hotel to be comfortable & that the team were available to assist.
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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