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“Wonderful place if you're flying in or out of NZ”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Whakatane, New Zealand
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful place if you're flying in or out of NZ”
5 of 5 bubbles Reviewed September 3, 2013

This is the ideal place if you're flying out of Auckland and don't want to rush. Likewise if you're returning back to NZ and want to stretch your holiday out a bit longer give this place a night. The staff were very accommodating and its a nice environment.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nauribeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, September 4, 2013
Kia oa Nauribeth
Thank you for your lovely review,
Fantastic to receive such feedback about our Hotel & our Team!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,114 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (538)
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Papamoa
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

Excellent overnight stay here, very quiet considering it is right at the airport. Could not fault the service from reception. The room my friend and I shared was lovely in this near new hotel, We had prompt service from room service but the food was fairly unexceptional, pizza very doughy base and would have been a lot nicer with a thin base.. One point for this hotel to note is that room service knew there were 2 people eating but only sent 1 plate, knife and serviette.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ZaZaPapamoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, September 4, 2013
Dear ZazaPapamoa
Many thanks for taking time to share your review,
I will be sure to share & discuss your feedback with our Restaurant & Bar Manager so he can review this with his team.
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

We stayed at this hotel as a family of four on our way to other parts of auckland. We were pleasantly surprised by the room. very well appointed with lots of good space saving clever tricks like bath room doors that fold into the wall. Our 2 year old loved all the light switches in different parts. We hoped incoming aircraft couldn't see the light show as they may have mistaken it for the landing lights. We were thankful that the hotel had kindly given us a room with 2 beds and a cot which made it much easier to accomodate everyone. The whole hotel was very quiet and you couldn't tell there was a runway just outside. We had hoped to be able to see the planes coming and going but the hotel is cunningly angled so neither side can see the runway. The 2 year old would have loved sitting there watching planes do their thing.
Couple of things weren't so good. The bar fridge was missing. apparently they were being replaced due to a fault. This was covered by room service who would bring anything you needed so was fine. The main thing that wasn't so good for me was the shower for short people. The shower head was about 5 foot 2 high. I'm 6 foot 3. lot of bending required to have a full shower. don't love that.
The beds were very comfortable.
The buffet breakfast was pretty good with attentive staff.
Over all this is a great hotel.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grooveNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, September 4, 2013
Dear grooveNewZealand,
Many thanks for taking time to share your review,
The hotel is actually built so that most rooms have views of the runway - You may not always see the planes as it all depends on the side the land/take off from...
I am glad to confirm that we now have all fridges back in all our rooms too!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kyoto, Japan
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

This was our 3rd stay and will definately be back. The beds are ultra comfortable and the hotel is extremely clean and quiet. It's a great place to spend a night before a long flight. By far the best hotel within 15 mins of the airport.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iwakurakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, September 1, 2013
Dear Iwakurakiwi
Thank you for sharing your lovely review & naming us a "Great Airport Hotel"...
I was delighted to read that you have enjoyed your stay at the Hotel and that the beds & cleanliness all contributed to this!
We look forward to welcoming you back,
Mathieu Le Besq - Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 30, 2013 via mobile

What can I say. Check in effortless. Room fabulous with a bed that was next to none. Location exceptional. The meals we had in the restaurant were divine.Cannot fault the service and would stay again at Novotel

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bastions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 31, 2013
Kia ora bastions,
Thank you for taking time to review our Hotel!
Fantastic to read that you have had an enjoyable experience.
We look forward to welcoming back again soon,
Warm regards,
Mathieu Le Besq - Rooms Divison Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whakatane, New Zealand
Level Contributor
212 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

With its location right beside the international terminal this property is ideal for those who are departing early or returning late. The rooms are comfortable and well appointed and best of all quite. The room was spotlessly clean.

A word of caution- the step up into the bath/shower and back down again is substantial, slippery and is a real health and safety issue. This bit of poor planning detracts from an otherwise excellent property.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank litigate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 31, 2013
Dear litigate,
Kia ora & Thank you for choosing our Hotel,
Fantastic to read about your recent stay with us. We are aware that the baths can be challenging to step in/out. Handrails were recently installed to assist & further improvements are being considered - our intention being to make these more accessible.
We look forward to welcoming you back again soon,
Warm regards,
Mathieu Le Besq - Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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