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Novotel Auckland Airport
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Reviews (4,654)
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2,661
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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morningbuffet breakfastlong flightcomfortable bedconvenient locationarriving lateroom rategreat roommini barbetween flightsrental carwake up call
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3,062 - 3,067 of 4,654 reviews
Reviewed May 21, 2013

I spent two nights at the Novotel Auckland Airport. Facilities were excellent, service was excellent - restaurant was also excellent.
First world problem here - I'd like complimentary wi-fi. Otherwise great stay.

  • Stayed: May 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank SMH1072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded May 22, 2013

Dear SMH1072
Kia ora & Thank You for your lovely review! So pleased to read that you have enjoyed your stay at our Hotel!
I look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

Nice, clean, and friendly staff, the only thing was the rooms are quite small, but if just staying for a layover it's all you need, and even though it was on the airport there was no air traffic noise which was great

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded May 22, 2013

Dear Sharon M
Kia ora & Thank You for your wonderful review - Happy to read that you have enjoyed your stay at the Hotel and enjoyed our convenient location & friendly team!
I look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

Our stay at the Novotel Auckland Airport Hotel was a very pleasant experience and we received excellent service from all the staff.
The room was very well equipped. spotlessly clean with a very comfortable bed.
Amazingly, even though it is adjacent to the busy International Airport we did not hear any exterior noise!
Should the occasion ever arise when we require accommodation at the Auckland Airport, we will certainly be checking in at the Novotel again.

  • Stayed: May 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank 657JoeB657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded May 22, 2013

Dear 657JoeB657
Kia ora & Thank You for your wonderful review! So pleased to read that you had such an enjoyable stay with us and that all aspects from the room, quality of bedding & friendly staff contributed to this.
I look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

The concierge people, the restaurant, housekeeping were all exceptional but the Reception people seemed to be on a different planet; they were almost miserable and bring down the service ranking to overall average

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank BlackHat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded May 22, 2013

Dear BlackHat7
Kia ora & Thank You for choosing our Hotel & taking time to share your review!
I am embarrassed to read that some of our team were not as friendly & available as Concierge, Restaurant & Housekeeping were. I will be sure to share your comments & closely monitor to prevent future similar occurrence!
I look forward to welcoming you back,
Warm regards,
Mathieu Le Besq - Rooms Division Manager

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Reviewed May 19, 2013

Stayed overnight to meet our son off a 5 am flight Easy car parking. Check in staff very helpful. Thought the ambiance of the hotel was lovely. . Great service, lovely room service meal and house bar staff very friendly. Would certainly stay again.

Clarrie & Adrienne Gray

  • Stayed: May 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank Sandyloch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded May 20, 2013

Greetings Sandyloch,

Thank you for taking the time to post you lovely comments look forward to welcoming you back.

Kind Regards

Kristen Pirie
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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