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“wifi rip off”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
oxford uk
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“wifi rip off”
Reviewed March 17, 2013

stopped for a night very new but all ok untill i tried for wifi had to pay $19nz for 2 hours or $29nz for 24 hours ,on check out the lady wanted £29 every time i logged on,sorted out and paid $29 then went to buy dongle in airport for $59nz still going strong after 5 weeks ,good views over airport

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iancrump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Dear iancrump,
Thank you for taking time to post your review online,
I am sorry to read about the challenges faced with your internet connection. Please feel free to send me further details so I can investigate further with our Internet provider.
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2013

This is a great location for travellers and very easy after a long flight as right outside International airport. Very clean and modern with helpful staff. My only complaint was that the mattress appeared damaged and this made for an uncomfortable nights sleep!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank jaccamartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Dear jaccamartin,
Thank You for choosing our Hotel & taking time to post your review online!
Great to read that you made the most of our Hotel location after your long flight & that the team looked after you well!
Sorry to read about the mattress appearing to be faulty; I have message you directly so I can have the particular mattress inspected.
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 15, 2013

A lovely hotel just 50 metres from the international arrivals area. Bright, modern, and very helpful staff. I had a regular room (rather than access to the business lounge) but the front desk were really helpful when I needed documents printed and scanned back to me. They responded extremely quickly and efficiently. For the price, outstanding value.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank academic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Dear academic1
Delighted to read you have enjoyed your recent stay with us!
Great to read the team looked after you so well too - I will be sure to share your kind comments with them!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 15, 2013 via mobile

One of the better airport hotels--excellent location, just right across the street from international terminal. Fantastic for a lay over or early morning flight. The rooms are very well insulated, so it's amazingly quiet for a building next to an airport. The rooms are modern and clean. They have a great gym..the space is large with a lot of equipment. Only improvement needed, free internet.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank everichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Dear everichards,
Many thanks for your lovely review!
Delighted to read you have enjoyed your stay with us & made the most of our location.
I will be sure to share your improvement suggestion with the relevant parties too!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 14, 2013

My second stay at this hotel was good. The rooms are very comfortable and the hotel is superbly convenient for late arrivals or very early departures from the airport. However, one pays for the convenience which also includes meals in the restaurant. Dinner was acceptable but not spectacular and breakfast was very nice but very expensive for what it was. I did without internet as the connection cost of mind-blowing so decided to wait until I was in the Air New Zealand lounge and could access free wi-fi - I wish also I had waited and had breakfast there! Summing up - convenient but you pay for that.

Room Tip: No suggestions - the rooms seem very similar.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Dear Peter C,
Thank You for taking time to post your review online!
I am sorry to read that we did not meet your expectations in full. I will be sure to review your comments with the relevant Managers for consideration.
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waiheke Island, New Zealand
Level Contributor
130 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed March 14, 2013

We booked an Executive 1 King Bed room to overnight at the start of our trip to the South Island. During the initial check over of the room my partner found one of the bathroom amenities was “Pastille Effervescente Bain” or in plain English an Effervescent Bath Tablet” But unfortunately look as hard as we may, in cupboards, under tables and even under the bed we could not find a bath. We assumed it had been removed at the same time as the mini-bar fridges due to a technical fault.

Joking aside – check in was fast and efficient. The room was clean and tidy if smaller than I was expecting for and “executive” room. The Bathroom had a large shower and separate toilet. Bathrobes and slippers were supplied. The king bed was firm but comfortable and the view was over the airport and Manukau Harbour was impressive, double glazing ensured no plane noise. A coffee machine was in the room along with an ironing board and iron. 24 Hours of internet was also included in the price, but, there is always a but, you are limited to a certain amount of data so a call to friends on Skype to tell them about this wonderful hotel was over in minutes.

Happy hour at the bar, 5-6pm was followed was followed by a very nice dinner with plenty of choice at reasonable, for a hotel, prices in the hotel restaurant. All the staff was friendly and helpful. Breakfast was equally impressive.

Overall this is a well run hotel only a few steps from Auckland International Airport and I would recommend to anyone with an early departure or a late arrival at Auckland Airport but be aware they charge an additional 1.5% on your bill if you want to pay by credit card.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Kia ora waiheke!
Many thanks for your lovely review! We loved it - Great sense of humour!
Delighted to read you have enjoyed your stay with us - I will be sure to share your kind review with our teams!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 14, 2013

Brilliant location next to airport. High quality accommodation, excellent restaurant. However, no fridge in room - sign said new fridges were coming early March, but that had passed and no fridge. If you are seeing off a group as we were or catching an early flight this is the place to be.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank MustafaAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, March 21, 2013
Kia Ora MustafaAuckland,
Thank You for choosing our Hotel & taking time to post your review online!
Delighted to read you have enjoyed your recent stay with us! Indeed, our Minibars delivery has been delayed due to unforeseen circumstances. I am sorry for the inconvenience this has caused to your stay!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Green Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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