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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
los angeles, ca
Level 5 Contributor
77 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Loved this hotel”
Reviewed February 16, 2013

We booked this hotel for our late night arrival in Auckland, and then again for leaving Auckland on an early morning flight two weeks later--and we're very happy that we did. We arrived at 1:00 AM, and were very grateful to walk only a few steps from the international terminal to the Novotel. Check in was polite and prompt, and we fell gratefully into the comfortable beds in our 6th floor room.

The room was dead quiet, and we slept like babies until late the next morning. The rooms are small, but have everything required for a comfortable transit stay. The sound proofing is excellent. The hotel also exceeds expectations in polite and efficient service. For example, they kindly stored some suitcases for us while we flew to the south island for three days before flying back to Auckland to depart for L.A.

I have nothing negative to say about this efficient, friendly, comfortable hotel.

Room Tip: We asked for a higher floor room and got it.
See more room tips
  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank anon03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, February 17, 2013
Dear anon03
Thank You for choosing our Hotel & taking time to post your review online!
Great to read you have enjoyed your stay with us, had restful sleeps & that the team looked after you so well! I will be sure to share your comments with the teams!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,286 reviews from our community

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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (566)
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English first
London, United Kingdom
1 review
Reviewed February 16, 2013

Right across from the drop off area at Auckland airport, the Novotel couldn't be better for the night before an early flight... but it is at a cost. OK you get very good rooms and great facilities including free internet, but it is at least twice the price of hotels just a half mile up the road.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank passingthru8385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, February 17, 2013
Dear passingthru8385,
Many thanks for choosing our Hotel & taking time to post your review online,
Indeed, our prices are slightly higher than most Hotels in the area. We subsequently ensure that our products and services are in-line with our prices.
Our sister property, ibis Budget, offers a great alternative with rooms from NZ$79
We look forward to welcoming you back at either of our properties!
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed February 14, 2013

Beautiful room, i stayed on the top floor, very clean, excellent service. Only a minute walk from arrivals at auckland airport, which was great. Loved it, will stay again in future and recommend to friends and family.

  • Stayed February 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank puna1308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, February 17, 2013
Dear puna1308
Many thanks for your lovely review,
Delighted to read you have had an enjoyable experience - I will share your comments with our teams.
We look forward to welcoming you back again soon!
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 13, 2013

Preferring to stay at B&Bs when we travel, I was somewhat reluctant about booking a hotel, especially one that was right next to the International Terminal. But, after reading reviews about how quiet, convenient and nice this hotel was I decided to bite the bullet, especially since we had an early flight out the next morning. I can honestly say that the sound of planes taking off and landing was not to be heard.

The room we booked was a standard king, which was very clean and modern. The staff were also very pleasant and helpful. A minor frustration was the fact that we were only given one key card, which you have to use to gain access to the lifts and the room. This meant that on the couple of occasions I left the room without my wife I would have to get a staff member in the lobby to swipe me back into the lift. Perhaps I should have asked for another card!

Whilst it hasn't changed my mind about preferring to stay in B&Bs, this hotel is certainly somewhere I would stay again.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, February 14, 2013
Dear Richard C
Thank you for your lovely review!
Great that you took time to read reviews & decided to stay with us! Glad you too noticed that you can not hear the planes from the Hotel!
Next time, please feel free to request for a second keycard as indeed it would make your stay a little bit easier!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwest
Level 6 Contributor
205 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed February 12, 2013

We're not great lovers of formula hotels and so avoid them if possible. Necessity being the mother of invention we swallowed our prejudices in view of the fact that we were booked on an early flight from the airport and checked in at the Novotel. The level of service, food, cleanliness and general courtesy shown by the hotel was extraordinary. They were helpful to a fault and accommodated our special needs with absolutely no fuss. No hotel could not be more convenient to an airport anywhere therefore it has to be 5 stars.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank treecutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, February 14, 2013
Dear treecutter,
Thank You for choosing our Hotel & Taking time to post your review online!
It is great to read that the team looked after you well & that you had a pleasant stay with us.
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 11, 2013

I have now stayed at this Hotel several times and my experience has been the same - outstanding.
The location of the Novotel is second to none. You can arrive in to Auckland, collect your bags and be in bed within the hour. 24 hour kitchen covers the extra needs and the staff really try to enhance your stay. The Hotel is extremely competitive for an Airport Hotel, considering you can just walk there and within 5 min you are enjoying your room and beverage or what ever you wish. Highly recommend. I will be back there soon.

Room Tip: all rooms are quiet.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, February 14, 2013
Dear Wayne B
Thank You for your ongoing support & taking time to post your review online!
What a great review!!! I will be sure to share this with the teams!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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