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“Amazing airport hotel”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Brisbane, Australia
Level Contributor
109 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Amazing airport hotel”
Reviewed November 12, 2012 via mobile

I was a little hesitant staying here as we ha a bad experience at the last Novotel. However I figured it was new and the closet to the airport. Hotel was amazing, rooms were all new, be was very comfortable. Shower had the option of a monsoon or normal shower head. Once again no shower caps for girls. I would defiantly stay here again if I had an early morning flight. It took us 5 Mins to walk to check in!!! No stress.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasmineo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, November 15, 2012
Dear Jasmineo84,
Many thanks for your recent review!
Thank You for choosing to stay with us and make the most of our location & convenience!
I am sorry that shower-caps were not available - We have these available upon request through Housekeeping or Front Office. I will be sure to follow-up with the teams to ensure this is made available.
We look forward to welcoming you back.
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Auckland Region, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2012

What a pleasant surprise. This hotel is staffed almost exclusively by Maori and Pacific Islanders and the standard of competence and expertise in their jobs is a joy to behold. Not having yet started your journey, the staff make you feel that you are already in an International hotel, not only do they give the impression that they believe that they are on top of their game. They really are!!
This feeling of staff with a quiet confidence in their own professionalism is a good start to a stay in any hotel, especially before the start of a long trip, but in this one the "good start" feeling goes on. The rooms are bright, clean and well set up, the whole hotel is clean and tidy, the food (we had both Dinner and Breakfast) is a credit to them and then there is the convenience of the location. Literarily just across the road from Departures check in.
If you are departing Auckland by Air, there is nowhere else to stay!!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MPCNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, November 12, 2012
Dear MPCNZ,
Many thanks for your lovely review!
We constantly aim at delivering excellent stays to each and every guest, I will be sure to share your comments with our teams!
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalgoorlie,Western Austarlia
Level Contributor
137 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed November 11, 2012

My wife & I stayed here for a day stay,having flown in at 6 a.m. and not flying out until 8 p.m. and and I was pleasantly surprised at the room and surrounds, the great service by the front counter set the tone actually,we were looked after superbly.
Room was great very tidy and clean and new.
We had a great days sleep then great service and meal in the restaurant before flying out.
Having stayed at several hotels around Australian airports this is fantastic value for money and I recommend it to anyone.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank otistdriftwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, November 12, 2012
Dear otisdriftwood,
Many thanks for your review!
Great to read that you took advantage of our very popular day-stay room. These are perfect for short layover or a quick refresh before catching the next flight.
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, New Zealand
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 10, 2012

This was our first time staying at the Novotel at Auckland Aiport. The hotel had been recommended to us by other couples, so we were expecting it to be good. I'm pleased to say our expectations were met - modern, clean rooms, friendly and professional staff, and quick check in and check out. I paid the normal rack rate for the room, which to be honest I think is getting on the top side of the scale for what you get. I would stay here again providing the rates dont go up.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlottec81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, November 12, 2012
Dear Charlottec81,
Thank you for choosing our hotel & taking the time to post this review!
Delighted to read that we have met your expectations.
We regularly offer promotional rates through our dedicated website, these are discounted room rate which have restrictive conditions such as no cancellation & no refund. Please feel free to contact me directly if you require further information on these - H7485-fo01@accor.com
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed November 10, 2012

We have stayed at the Novotel Auckland Airport many times when transiting through Auckland. The service at this hotel is without fail excellent. Saff could not be more accommodating and really understand the trials of rebelling with children.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kosmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, November 12, 2012
Dear Kosmeyer,
Many thanks for your nice review!
As always, we love welcoming families with children of all ages - actually we just love welcoming all our guests! It's just a little more fun with children!!
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mangere
#1 Business Hotel in Mangere
#1 Family Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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