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“Great location. Only few steps from the airport.”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Seoul, South Korea
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location. Only few steps from the airport.”
Reviewed October 3, 2012

I had a very early flight (am 6:55). So that was the reason I stayed here.
The Location is awesome! I think you need just 3 minutes from hotel lobby to the airport.
And everything else were fine. (Of course it's not a luxury hotel.)
Breakfast starts from 5:00am.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CSTSeoul_SouthKorea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this review, October 5, 2012
Dear Valued Accort Traveller,

Thank you for providing us with some feedabck. It's great to hear you enjoyed the convenience of our hotel.Look forward to welcoming you back.

Kind Regards

Kristen Pirie
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sydney
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 2, 2012

It's a shame that I've had to give this hotel such a low rating as it is a good hotel except for it's wheelchair accessible bathroom.
The location is fantastic, in the airport car park just a 2 minute walk from the arrivals hall. We arrived at around midnight and reception was busy but there were 3 staff members working, which made checking in very quick. The room was nicely furnished, clean and quiet; we didn't hear any noise from the airport next door.
We opted for a cold breakfast buffet for around $5, which was covered by a $30 in house credit that included with the room rate. The selection was good and included various cereals, yoghurt, fruit, juices, breads and some cold sea food.
The staff were friendly and checking out was fast and easy.

I am quadriplegic and in a manual wheelchair. My only complaint with the hotel was the bathroom in the wheelchair accessible room. Everything in the bathroom was good except for the positioning of the toilet, as it sits in a small alcove with a wall to the front, side and back, leaving one side without. If you use a commode it makes it impossible to approach the toilet and get the commode over it.
It's difficult for me to explain and unfortunately I didn't think to take a picture but I am happy to answer any questions that you may have. Effectively, you cannot use the toilet if you use a commode, the toilet is not wheelchair accessible. This is a MAJOR oversight made by the Hotel.
I don't know what consultancy process that Novotel went through when designing the bathroom but I am now concerned that this may have been repeated in other Novotels.
It was very disappointing to see something like this in such a large hotel chain.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lukenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 2, 2012

For an early morning airport start this is the best place to be. Good quality breakfast avaiable from 5am and nice reception staff. Additions are not cheap but my room was great. probably would not pick this for a long stay in Aukland as it is a bit soulless but as a transit hotel it is good.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this review, October 5, 2012
Kia Ora Dave435,

I appreciate you taking the time to provide us with some feedback. It's great to hear you had an pleasant stay and enjoyed dining in the restaurant. Look forward to welcoming you back.

Kind Regards

Kristen Pirie
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 1, 2012

We stayed at Novotel Auckland Airport for one night in a standard room as my husband had to be at the Airport at 4.30am. It saved me the hassle of getting up early and driving for 2hrs. Room was very clean, nice to see the planes come and go. We didn't here any noise from planes. Dinner in the restaurant was great, we really enjoyed it .

Staff were friendly on arrival but could of been better on departure with "How was your stay" etc instead of just advising how much money was still owed.
Car Parking was validated at hotel at a cheaper rate but was still $22.00. Internet charges are horrendous, I checked my email 3 times and cost $28.
If you are considering this hotel try and book well in advance as it can be cheaper.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoanaAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this review, October 12, 2012
Kia Ora MoanaAuckland,

Many thanks for choosing our hotel.
It is great to read that you enjoyed your stay with us before your husbands early morning flight.
I am dissapointed to read that the service you received on check-out was not of the high standard we normally pride ourselves on - I will be sure to re-iterate how important this is to our reception team. In regards to your comments concerning the internet we do have the Mac computers in the Lobby which are free for guests to use as well as complimentary Wifi for 30 minutes and I apologise if these options werent pointed out to you on arrival. Thank you for providing us with your feedback, I will be passing your comments on as it helps as look at ways in which we can improve the experience of all our guests.
We look forward to welcoming you back in the future.

Kind regards,
Janelle Palmer
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 1, 2012

This Novotel more than met our expectations for a great night's rest before catching a very early morning flight out of Auckland - it is whisper quiet, the beds are wonderfully comfortable, and the staff are very helpful and polite.
Highly recommended!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this review, October 5, 2012
Dear Valued Accor Traveller,

It is wonderful to hear we exceeded your expectations. Thank you very much for recommending us.

Kind Regards

Kristen Pirie
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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