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“Fantastic airport hotel”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fantastic airport hotel”
5 of 5 bubbles Reviewed April 16, 2012

This is a great new modern hotel in the airport at Auckland. Small modern rooms with big windows, all the facilities you need and a bit of flair. It is in the carpark of the international terminal. Five minute walk to checkin. Brilliant. Friendly staff who seemed to really understand what you needed. Good room service. Stayed for one night at end of March 2012 before early flight. I would stay again.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SydneyTommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, April 17, 2012
Kia Ora SydneyTommy,
Delighted to read that you have had an enjoyable stay. I will be sure to share your comments with the team.
We look forward to welcoming you back on your next trip through Auckland,
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,121 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 bubbles Reviewed April 15, 2012

The hotel itself was great. Lovely spacious modern rooms, especially the bathroom. Great staff who even remembered to follow up on the wake up call. So convenient for returning our hire car and for our very early morning flight .
However the restaurant was disappointing. My steak was very bland and chewy and smothered in a sauce that bore no relation to the bernaise I had ordered. My husband's butter chicken was a very tiny serve and had very little chicken or rice. One of the waiters lectured us on what was a suitable amount for patrons to drink which seemed very inappropriate especiallly in a room full of middle aged wine sippers.
So yes it is a really good hotel but I suggest you dine in Auckland before you come.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, April 17, 2012
Kia Ora & Thank You for your review,
I am disappointed to read about your unfortunate dining experience. Let me assure you that this is not a true reflection of our high standards upon which we pride ourselves.
I have discussed your comments with both our Restaurant Manager & Executive Chef. Both have addressed your comments with their team and have taken necessary steps to prevent future occurence.
We look forward to welcoming you back on your next travel through Auckland Airport,
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 14, 2012

Great hotel to stay at when travelling and need an airport hotel right on the airport.
Just a 30 Mtr walk to the International terminal but no airport noise was heard in the rooms.
Great view of the aircraft taking off and landing.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smandkjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, April 17, 2012
Dear smandkjc,
Many thanks for your review!
Along with our location, the quietness of our bedrooms is definitely something we pride ourselves on! You can see the planes, but you will not hear them!
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed April 14, 2012

Based on tripadvisor reviews booked to stay here overnight when arriving on an evening flight from Christchurch and was certainly not disappointed. Lovely standard room with everything you could need. Hotel is very nice and the restaurant good, although quite expensive. Very helpful and friendly staff and would certainly recommend. One of the best airport hotels I have ever stayed and would have no hesitation in booking again. No airport noise at all.

Room Tip: Hotel is opposite International Arrivals. If you arrive in Domestic Terminal get free shuttle bus to...
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moderntraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, April 17, 2012
Kia Ora Moderntraveller,
Thank You for you recent review,
I am delighted to read that you have enjoyed your stay with us as per other reviews on here.
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 13, 2012

Stayed here on the way home from touring the south island and connecting to an early morning flight to Australia
Great price on a junior suite very modern and new
The bathroom was huge and very well appointed
Great hotel for acces to the airport
Had room service at night meal was just right and delivered within minutes
Breakfast was nice and fresh and plenty of variety
Highly recommend for a stopover

Room Tip: All rooms as far as I could see would be good as hotel is still vey new
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayjay797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, April 17, 2012
Dear jayjay797,
Many thanks for your review,
I am delighted to read that you have thoroughly enjoyed your stay with us! We look forward to welcoming you back.
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson-Tasman Region, New Zealand
Level Contributor
420 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 354 helpful votes
5 of 5 bubbles Reviewed April 13, 2012

The location of this hotel is absolutely brillant for airport access. We got off our international flight and walked across the road into the hotel lobby. The next morning we strolled to the domestic terminal for our flight home.
We had the family interconnecting room and the value was good for the quality spacious rooms. Best of all the beds were comfortable and there was absolutely NO noise. Even though they are at an airport we didn't heard a sound. The shower was awesome and the rooms immaculate.
My only gripe would be the cost of the internet access. There are free terminals in the lobby but it appeared backpackers were using these. I had to pay $15 connection to check my emails in my room. But otherwise I would highly recommend this.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nzp0ppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, April 17, 2012
Dear poppynz,
Many thanks for your recent review!
I am delighted to read that you have enjoyed your stay with us and look forward to welcoming you back!
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Family Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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