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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 23, 2012

We stayed there in transit twice last week.

The beds are very comfortable, the location is outstanding, the staff are very helpful and the breakfast is very good, especially if included in a package deal.

Negatives were: bar service at dinner in the restaurant was slow and one of the two dishes we had there was close to inedible. One bedside lamp wasn't working (possibly only because it needed and new globe) but housekeeping said it was a maintenance job which had to wait until the next day. They did offer us another room, but we'd already unpacked at that stage, so stayed put.

All up, I'd go there again.

  • Stayed: January 2012, traveled as a couple
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Thank PennyH051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded January 26, 2012

Dear PennyH051,
Many thanks for your review,
I have sent you a private message with regards to your dinner experience to see if I could receive further details in order to investigate further with our Executive Chef.
I am delighted to read that you will stay with us again in the future!
Warm Regards,
Mathieu Le Besq
Front Office Manager

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3,774 - 3,780 of 4,326 reviews

A TripAdvisor Member
Gisborne, NZ
1
Reviewed January 23, 2012

As I was flying overseas and the reporting in time was very early the next morning is why I booked for my son and I to stay, it was a very good experience, sorry I couldnt rate the sections above properly, but the rating was excellent in all sections. Also, my son left a piece of clothing in the room which was locate easily when I phoned from Melbourne, picked it up on my return. Very helpful staff. Would use the facility again. Have already passed on the standard of ther hotel to other people who travel. Thank You Georgina Paerata

  • Stayed: January 2012, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded January 26, 2012

Kia Ora Georgina,
Many thanks for your review!
Excellent to read that your son's item was lcoated & that you were able to pick it up on your return!
Thank you for passing on the good comments too!
We look forward to welcoming you back,
Warm regards,
Mathieu Le Besq
Front Office Manager

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Reviewed January 23, 2012

I tend to dread airport hotels but this was surprisingly lovely. The room was very nicely appointed with a cool bathroom with additional wet room shower. It was really comfortable, and was the perfect place to rest before catching an early flight.

  • Stayed: December 2011, traveled as a couple
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Thank 27thstring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2012

  • Stayed: January 2012, traveled as a couple
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Thank Darlingkins
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 21, 2012

We did chose the Novotel Auckland Airport for it's convenient location (arrived in Auckland after midnight). It is located virtually at the doorstep of the international arrivals terminal.
Arriving at reception we greeted with a friendly "How are you?" to receive a blank face as response and an unfriendlich check-in. Well, maybe the employee had a bad day ...
The room we checked into, overlooking the short-term carpark, was nicely furnished in a modern decor, the bathroom was very spacious and clean.
After a good nights sleep in the comfy bed we approached the reception again for our check out. We found three staff on duty of whom one was dealing with another guest and two ignoring us while we were waiting in line. After returning our room cards we had one last question, where the shuttle bus into the city would depart and received a vague description before leaving without a "Good bye".
Overall we had a nice stay but the staff has definetly a lot of room for improvement when it comes to friendlyness.

  • Stayed: December 2011, traveled as a couple
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Thank miss_biemmezeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded January 26, 2012

Dear miss_biemmezeta,
Many thanks for your review.
I am mortified to read about the unusual poor service you have experienced. Let me assure you that this is not a true reflection of the high standards upon which we pride ourselves here at Novotel Auckland Airport and as stated in most reviews.
I have sent you a Private Message in order to receive additional details pertaining to your stay which will allow me to investigate further and take all necessary steps to prevent future occurences.
Once again, I am sorry about this shortfall in service.
Warm regards,
Mathieu Le Besq
Front Office Manager

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A TripAdvisor Member
Sydney
4
Reviewed January 21, 2012

Just one night at the hotel at the airport in Auckland but it was all we have come to expect from this chain. Only a new hotel, we found the decor very pleasing ( though I would have like more towel hanging space in the bathroom - VERY MINOR POINT.), Great to see the security in the lifts. We found the check in/out staff very efficient, as were the restaurant staff , especially a young lady named Hannah. She looked after us well, was very friendly and a great ambassador for the hotel. Restaurant menu was all we could have asked for.

  • Stayed: January 2012, traveled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this reviewResponded January 26, 2012

Kia Ora & Thank You for your review,
Thank you for mentioning Hannah's achievement. I will personally ensure that Hannah is recognised through our employee recognition incentive.
Warm regards,
Mathieu Le Besq
Front Office Manager

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Reviewed January 21, 2012

The best place to stay if you have an early flight the next day - just walk across the road to the departures area of the airport. Rooms are nice, no external noise at all. Service at the bar was a little bit of a let down.

  • Stayed: January 2012
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Thank stevejHamiltonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere, Auckland 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
Price Range: $193 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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