We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic hotel & location!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Wellington, New Zealand
Level Contributor
409 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Fantastic hotel & location!”
Reviewed October 8, 2011

Loved it! The location is superb, being so close to the terminal is great. The hotel is lovely too, very modern and clean. Staff were fantastic on both check in and check out. I went for breakfast early when they only did continental but upon request the cook made me some eggs which I really appreciated.
The room is very silent - no plane noises. Comfy bed, good TV, good decor and a modern bathroom. Wi-fi connected with no problems.
Upon arrival I ordered room service which was fast and also very good.
I pretty much loved everything about his hotel - they just need a ramp to the entrance, not stairs!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa_WLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, October 16, 2011
Kia Ora Lisa_WLG,
Many thanks for your review & pictures!
I am delighted to read that you have enjoyed you recent stay with us,
We cook our eggs to order in the early hours to guarantee we offer the best quality!
The actual ramp access to the hotel is to the left of the stairs by walking around the Pohutakawa tree on the island.We are currently working with Auckland Airport to improve the signage as similar feedback has been received recently.
We look forward to welcoming you back in the near future,
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,226 reviews from our community

Traveler rating
    2,408
    1,451
    253
    72
    42
See reviews for
938
1,747
501
739
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
Reviewed October 8, 2011

We went to their restaurant for dinner the standard of service was really bad. The server some indian guy didn't understand what we wanted and sounded aggresive. We also ordered wine which took ages to come and we were not even informed of the delay. The manager did apologise and empathised in the end but guys your staff is not attentive at all. Though the food was really good and convenient location of the hotel was superb.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hawk e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, October 12, 2011
Dear hawk e,

Thank you for taking the time to post your review. I am sorry to learn that your dining experience did not meet your expectations; please allow me to express my sincerest apologies.

I will certainly raise this matter with my team as to why such inattentiveness occurred. It is not typical of how we would to portray ourselves.

We greatly appreciate your sharing your feedback and hope that you will give us the opportunity to welcome you in the near future.

Warm Regards,

Rahul Pereira
Restaurant & Bar Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2011

This hotel is perfect for night before early departures, to hit the sack from a late arrival or anything in between. Being a new hotel only opened in June 2011 everything is clean and sparkling. Front desk staff and concierge were very welcoming and the restaurant staff knowledgeable. Rooms and bathrooms are a good size, beds comfortable and a pillow menu is available although it did take 3 calls to get a latex pillow delivered to the room. Totally soundproofed you would never know you were located at an airport apart from the view of the runway. This view may not be from all rooms we were up high on the southern side.
Alarm clock was difficult to work but my non-tech brain figured it. However I backed up with a wakeup call from reception which is automated.
We ate dinner at the restaurant and it was fitting of a 4* hotel. Not cheap but good value and beautifully presented food.
If arriving or departing from the Domestic Terminal simply take the free Terminal transfer bus to/from the International Terminal, it stops less than 50 metres from the hotel entrance.
Likewise if you are travelling from Auckland city or wish to visit the city during your stay is' easy. The Airbus Express arrives/leaves from the International Terminal every 10 minutes or if there are two or more travelling together check out Super Shuttle door to door costs again from the Terminal.
Rooms are decorated with a Kiwi flavour, The colours used give a clean fresh image.
Although we were only there for 12 hours it gave us a perfectly relaxed start to our holiday.
This hotel is just what Auckland Airport needed.

Room Tip: Request to have either shower only or bath with shower over
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retirees2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 6, 2011

Excellent location if you are travelling early morning, staff were efficient and friendly. What impressed me the most was the quietness of the hotel being right besides the terminal and runway. My only observation is that it could do with a covered walkway to the terminal, particularly for the ramp approach pulling cases - the weather was pish, and despite it only being 20 metres of open area we got soaked between the hotel and terminal.
What disappointed me most was the vast increase in price from the night we stayed on 2 Oct to when we tried to book again for the 21st Oct: From $175 a night to $700 - talk about rip off merchants....

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 3, 2011

Chose Novotel for it's location due to early flight back to Australia.

Parking was chaotic with all set down area full. Had to double park to unload bags as there is no parking within the Hotel - you have to park offsite in Airport car park ($20NZD). There were no porters on hand to assist or to keep vehicles moving. This is not a good first impression. This was shortly forgotten however with seamless check in and stunning foyer.

This is a new Hotel with a modern and crisp design. The rooms were in very good condition. Shower was great with rainshower head. The beds were very comfortable and ensured a good nights sleep. The room while small was functional and the built in USB and TV connections were a practical touch.

The location is excellent - simply walk outside and across the crossing and you are in the international terminal - great for a 6.40am departure!

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AusTravellingDuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervey Bay, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 1, 2011

Right outside arrivals at Auckland airport. Comfy beds, great room service, fantastic food at restaurant

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mangere hotels
0.5 mi away
Ibis Budget Auckland Airport
1.8 mi away
Jet Park Hotel & Conference Centre
1.3 mi away
Sudima Auckland Airport Hotel
Show Prices
Show Prices
Show Prices
1.2 mi away
Heartland Hotel Auckland Airport
2.1 mi away
Holiday Inn Auckland Airport
2.7 mi away
Auckland Airport Kiwi Hotel
Show Prices
Show Prices
Show Prices

Been to Novotel Auckland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mangere
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, ACCOR, Hotwire, Ctrip TA, Booking.com, Travelocity, Priceline, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Novotel Auckland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing