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“Good Hotel but beware the other charges”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
new zealand
Level 4 Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good Hotel but beware the other charges”
Reviewed August 11, 2011

A good hotel, Still very new having only been open a few months. Location excellent, opposite the international terminal. Hotel clean and comfortable rooms a good size and well equipped and are well sound proofed so no aircraft noise. But beware $22 to park a car for an overnight stay, Internet access $29.90 for 24 hours with only 300 meg down load, I found that excessive as many hotels offer complimentary internet access in these days of the smart phone. There are two computers in reception that are free if you can get on them. A good hotel of Novotel 4 star standard.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kiwifarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 17, 2011
Dear kiwifarmer,
Many thanks for your review,
The carpark price of $22 mentioned is a reduced rate of $35 which is a $13 discount on the airport's usual price. Due to our location, the prices are set by the airport.
With regards to Internet prices, as mentioned, we offer comlpimentary use of our iMacs located in the lobby along with a 30mins/8MB complimentary wireless internet in the hotel lobby.
We look forward to welocming you back at Novotel Auckland Airport.
Warm regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wellington, New Zealand
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2011

In the stress of reoganising our trip to Cairns due to the Chile ash cloud in June this year our travel agent recommended we try the new airport hotel. Well...I know now where I will be staying when I have an early international flight out of Auckland! Not that the usual hotel I go to is bad but the fact that you can just cross the road from the terminal or walk 15 minutes from the domestic one makes life so much easier, specially with young children. The room itself was great, very tidy and clean, the staff very helpful considering it was the hotel's 2nd week of running and they seemed very busy. The kids loved the view and the lights at night. One small thing was the bath being so high, just thinling of older people....

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sagesse40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 17, 2011
Dear Sagesse40,
Many thanks for your review.
Delighted to read you have enjoyed your stay with us & that we have made the stressful time a little bit easier on the familly.
We look forward to welcoming you back on your next trip!
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 11, 2011

We booked a family room which included 2 queen sized beds and requested a portacot (via telephone and email) for our overnight stay recently in this very stylish hotel. Check in was no problem, even considering i had forgotten to bring my advantage plus membership card for check in and id purposes. We were placed on the 6th floor which enabled great views of the terminal plane parking and partial views of the runway. The room itself was smaller than the usual Novotel size, comparable to an Ibis however still very comfortable. It may have been a little more problematic if the portacot had been set up, however it was obviously forgotten but not an issue as baby was able to share a bed with me. We dined in the restaurant for dinner and were well looked after by the pleasant f&b staff. Two things to note, a complimentary newspaper was requested on the checking in form for room delivery the following morning which never arrived and the only toiletry amenities provided are shampoo/conditioner and soap so bring your own shower cap!

Room Tip: Get some yoga in before your flight on Novotels dedicated yoga channel!
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MidwifeWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 10, 2011

Hotel is opposite the international terminal, so is great if you have a late arrival to or early departure from Auckland. Friendly staff and very comfortable room.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank deear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 6, 2011

We stayed here after an international trip before heading back to Nelson. We cleared customs/immigration and walked our bags across a pedestrian crossing and we were at the hotel. It is so convenient! We had two interconnecting rooms for 2 adults and 2 children. The rooms were good and very quiet. The rooms were well appointed, clean and the beds were really comfortable. The bathrooms were small but had a separate toilet. This is definitely a fantastic airport hotel. It is really nice not having to book a shuttle bus to get to/from the airport. Check in/out was smooth and efficient. We ate dinner in the restaurant. This had good service and food was nice. It came out promptly which we needed with two tired children. We received an automated wakeup call and a personalised one to check we had received the call. This was good as we had to check out at 615am. The walk to the domestic terminal was about 10 minutes. This is an excellent airport hotel and we will stay here anytime we have to overnight close to the airport.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank JamNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 8, 2011
Dear JamNewZealand,
Many thanks for your thorough review!
Delighted to read that you have enjoyed your stay with us and that you have decided to use the hotel again on your next visits.
We look forward to welcoming you back,
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taupo
Level 6 Contributor
313 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed August 4, 2011

We stayed the 2nd night it was open so obviously it still had a few teething problems. But unlike some hotels at least you could walk 1 minute into the airport to get a snack if you didn't feel like a restaurant meal. What sort of meals there were I don't know as couldn't find a menu in the room or to see what the prices but going on past experiences, we advoided it. When I am travelling I don't want big (or expensive meals), often a subway is fine, or just a salad. As this rarely seems available maybe I am a minority.
The gym was great with the bikes etc all having their own tv screens, althou' some weren't working.
Being brand new the room was lovely, especially the bathroom, but I wouldn't have expected anything less.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TaupoSheryll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 8, 2011
Dear TaupoSheryll,
Many thanks for your recent review,
Thank you for your understanding with the few teething challenges you have encountered. All equipment in the gym is now in full working order.
On your next visit, you may want to try our Caesar Salad or Club Sandwich, both are extremely popular as smaller meal options.
We look forward to welcoming you again in the near future,
Warm Regards,
Mathieu Le Besq
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson
Level 6 Contributor
127 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 4, 2011

Great location of course, it's about fifteen meters from the International terminal door. It's clean and tidy and the staff were all polite.

The bathroom is the highlight of the room, with a spacious shower and good general layout. The bed was not the worst and may have allowed a comfortable nights sleep if the room hadn't been so stuffy. It never actually cooled down to the tempertaure that we "dialled in", ensuring we both had a very average nights sleep. There were a couple of small snags in the room, but I assume time (and complaints) will see to these. We had views over the car park and terminal from our 4th (IIRC) floor room.

I guess it will serve it's purpose, and I'm sure I'll end up staying here again, although when time permits and I'm allowed the luxury of choice, I will continue to use the less convenient Holiday Inn up the road which even with it's dated public spaces and hodge podge layout is more peaceful and a litttle less souless than this property.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TheCameleer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMNovotelAKLAirport, Front Office Manager at Novotel Auckland Airport, responded to this review, August 8, 2011
Dear TheCameleer,
Many thanks for your review,
I am sorry to read that you have encountered difficulties with your Air Conditioning unit. I would welcome additional details such as your room number and dates of stay in order for us to look into this further if it has not be done already. You can contact me on H7485-fo01@accor.com
Warm Regards,
Mathieu Le Besq
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere

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