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“Noisy, poor layout, poor service.” 2 of 5 bubbles
Review of Comfort Inn & Suites Kudos

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Comfort Inn & Suites Kudos
Auckland
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Noisy, poor layout, poor service.”
2 of 5 bubbles Reviewed March 25, 2011

We booked an upstairs apartment but when we arrived (on time) we were given one downstairs. I was not happy with it as the layout did not work for us and it fronts with sliding glass doors directly onto the pavement. We could not have what we had booked as it had been given to someone else despite our confirmed booking and deposit. The owner was neither apologetic nor pleasant about this.

The apartment was clean and a good selection was left for breakfast.

There is no secure parking despite having been told that there was. There is broadband but it is not wireless so I could not use it with my iPad.
The only toilet in the apartment is in the en suite to the double bedroom. Therefore anyone in the other bedroom or bed in the lounge has to trek through that bedroom to use it - which means the light and noisy fan at night.

All of this pales into insignificance compared to the noise. There is apparently no soundproofing at all between the downstairs and upstairs apartments. We had elephants stomping above us and running up and down the concrete stairs, at least that is how it sounds. We could hear them use the toilet, flush, cough and turn over in bed! I am not exaggerating - we could hear them put their cups on the table. They got up before 5am and woke our whole party. This is not likely to be unusual as it is marketed as airport accommodation .

Checking out was difficult - the notice on the office says "open normal business hours".
I'm not sure what that means, we tried at 8am, surely normal business hours for a hotel? - at 9.10am another guest called the owner and he asked could we wait another hour. Well...no.
He was apparently moving house but should surely have made arrangements to look after the guests or at least have told us the day before.

Perhaps it is better in the upstairs apartments but the service was poor and we will not use these again.

  • Stayed February 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Kirajax327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter N, Owner at Comfort Inn & Suites Kudos, responded to this review, April 19, 2012
It is hard to read such a damming review. Unfortunately the guest was quite correct with many of their comments at the time they stayed. Since this time considerable changes have been made to solve many of the problems. The upstairs apartments have had an addition of a layer of high quality underlay and an additional heavy duty carpet to considerably reduce the noise. In addition the ground floor bathroom doors have been 'sound-proofed to cut down any noise from above. All apartments now have free WiFi.
Most guests now say that our apartments are quiet, comfortable, clean and spacious.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
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    4
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    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Napier, New Zealand
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 15, 2011

Stayed here when in transit through Auckland Airport. Relatively new so room fresh and modern. Attention to detail and very clean and well maintained. Complimentary continental breakfast varied and more than adequate. Management very helpful. Son who lives in Auckland had picked us up from Airport - mamager had thought he had driven us from regional centre and offered that he could stay overnight free of charge (very considerate and generous).

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jeff55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Kudos

Property: Comfort Inn & Suites Kudos
Address: Unit 40 203 Kirkbride Road | Kudos Business Centre, Mangere 2022, New Zealand (Formerly Kudos Airport Apartments)
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Mangere
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites Kudos 3*
Number of rooms: 12
Official Description (provided by the hotel):
The latest luxurious apartment style accommodation available, these spacious serviced apartments provide superior facilities in a delightful environment. Close to the airport while still an easy commute into Auckland City, the apartments are suitable for long term stays as well as shorter visits. Guest’s needs and comfort are particularly well catered for in these deluxe apartments well renowned for service, friendliness and professionalism.** Please note: Reception Hours are 9am to 5pm. Please contact us if your arrival time is outside these hours to ensure you are greeted upon arrival and that access to your apartment can be arranged. 24 hours notice required **Kudos provides a number of local attractions for those with time to relax. Adventurous guests will like the range of sporting choices; the Aviation Golf Club is two minutes away as is JK’s 24 hour driving range. Alternatively Treasure Island Mini Golf allows even the novice to have fun while playing. Two local gyms including indoor and outdoor pools provide those seeking exercise with some great choices, while the adrenaline junkies will love the quick access to Rainbows End Adventure Park. Shoppers will be delighted to know that DressSmart with its 150+ designer outlet shops is less than five minutes away, or alternatively it’s a quick hop to Westfield Shopping Centre in Manukau. For more genteel pursuits the world acclaimed Villa Maria vinery is a two minute drive away; tasting’s, platters and tours provide an entertaining way to spend a sunny afternoon. Also close by is Butterfly House which offers a number of farmland experiences as well as a fun train ride. Over 50 local restaurants and cafes offer a diverse range of dining options, or for those who like to prepare it themselves the very well equipped kitchens in Kudos offer it all. Each modern apartment offers both a spacious queen bedroom & a double or single bedroom. Office desk with broadband internet and DDI phone, living room with comfortable sofas, stereo, Sky TV, DVD, VCR, CD and tape players, air conditioning; a dining room with table and chairs; a very well equipped kitchenette, bathroom with excellent shower pressure; laundry with washing machine and dryer, iron and ironing board.The level of comfort, luxury, convenience and service that Kudos provides are key areas that differentiate us from other accommodation alternatives. ... more   less 
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Also Known As:
Comfort Inn & Suites Kudos Auckland/Mangere

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