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“Amazing location, stylish hotel”

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Clarion Hotel Copenhagen Airport
Ranked #1 of 5 Hotels in Kastrup
Certificate of Excellence
Reviewed March 24, 2013

From airport to hotel and back to metro and local railway is a breeze. The rooms are large and stylish. Great views of bridge or the airport, but still quiet. The staff were charming and incredibly helpful. We even bought 24 hour public transport tickets from the concierge. There is even a electronic check-in kiosk for most airlines in the lobby. Overall a brilliant stay.

Stayed: March 2013, traveled as a couple
2  Thank Chris_Nial67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 27, 2013

Dear cwmfelin,

Thank you so much for your fantastic review of us.

It is a great pleasure to read that you enjoyed your stay and that we were able to meet your expectations.

We certainly look forward to welcoming you back to Hilton Copenhagen Airport in the near future.


Warm regards
Hilton Copenhagen Airport

Karina Erringsoe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,904 - 1,910 of 3,522 reviews

Reviewed March 23, 2013

The hotel was wonderfully spacious and easily accessible through a passageway from the airport. I found the staff friendly and helpful, and checking-in and out was a breeze. It seemed to me that a lot of consideration was given to the room and a traveler's needs, particularly one who might be transiting Copenhagen.

The room was comfortably furnished with king-sized bed, a sitting area with writing desk equipped with extra outlets for devices, and the lighting was great. One wall was entirely glass to provide a view of the runway and the city beyond, and there was a proper blackout curtain to keep out sunlight. Soundproofing was excellent as I could hear nothing from inside the room.

There were the usual amenities: a large flat-screen tv with large selection of movies and local/international tv choices; an iron and ironing board; slippers and big, fluffy Hilton robe; a sleek, cordless hot water kettle and a selection of coffees and teas. There was a spacious closet with lots of hangers, and I liked the full-length mirror on the wall opposite the bathroom. The bathroom itself was a marble pleasure, almost as large as some typical European hotel rooms. It boasted a separate bathtub and shower stall. I especially liked that washcloths provided, which isn't generally the case in European hotels. The extended breakfast hours are also sure to make your average traveler quite happy, as well. The connections by rail and bus into the city are excellent and frequent. No one could go wrong or be disappointed staying here and I shall certainly do so again if the opportunity presents itself.

I have two criticisms: First, the bed was far too firm and I would've expected a more luxurious bed for a hotel operating at this standard, although the linens and pillows themselves were nice. Second, a hotel in this category ought to offer complimentary wifi. DK 180 for 24 hour access struck me as not good value for money.

Room Tip: My sense is that pretty much every room is a good room because the hotel layout is a cross, with the...
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  • Stayed: March 2013, traveled solo
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1  Thank Enneas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 27, 2013

Dear Enneas,

Thank you for posting this great review on TripAdvisor. We truly appreciate your comments about our location and your detailed description of our rooms.

Thank you also for sharing your feedback regarding our beds. We are sorry it did not meet your expectations. Next time you are staying with us, we recommend that you contact our housekeeping team who can supply you with an extra top mattress for better comfort.

As a final detail to your kind review, we would like to inform you that we offer free internet in all public areas of the hotel. Furthermore our Deluxe and Executive rooms have free internet included in the room rate.

Dear Enneas, should you get the oppertunity to visit Copenhagen again, we certainly hope to welcome you back.


Warm regards
Hilton Copenhagen Airport

Karina Erringsoe

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Reviewed March 22, 2013

I suffered a slipped disk whilst on holiday and stayed in the hotel whilst waiting for my flight.

The staff were incredibly helpful accommodating my injury. They arranged doctors, wheel chairs and helped push me to the airport. I wish I was able to enjoy more of the facilities.

The buffet food (evening meal and breakfast) was very good quality and offered lots of choice.

I big thank you to all the staff for accommodating me.

  • Stayed: March 2013, traveled as a couple
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Thank Ry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 26, 2013

Dear Ry C,

Greetings from Copenhagen!

Thank you very much for taking your time to write a review of us here on TripAdvisor. We are so happy that we were able to assist you where needed, and we only hope that you have returned safely and are feeling better.

We hope to welcome you back to Copenhagen again.


Warm regards
Hilton Copenhagen Airport

Karina Erringsoe

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Reviewed March 22, 2013

We have stayed here a few times when travel times are tight and for an airport hotel, this is a great place. Efficient and pleasant checkin staff, comfy room and good bathroom. We have never had time for the 'leisure facilities' on offer but always make time for their great buffet breakfast. A yummy and fulfilling start to the long haul!

  • Stayed: March 2013, traveled as a couple
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Thank PetaJ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 26, 2013

Dear Peta J,

Thank you very much for your comments about your recent stay at Hilton Copenhagen Airport.

The location of the hotel is indeed outstanding, especially if you have an early flight. We are glad to read that you enjoy our breakfast buffet so much - it certainly gives you a fantastic start of the day.

For your next stay, we recommend trying our dinner at restaurant HORIZON ALL DAY, the buffet includes some great local specialties as well as international.

Looking forward to your next visit.


Best regards
Hilton Copenhagen Airport

Karina Erringsoe

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Reviewed March 20, 2013

This is a convenient hotel to which you can walk from the airport. Everything is made easy for a business traveller. Although the service at the bar could be better. If you are a Hilton gold member, the complementary services are just great: SPA, internet, business lounge.

Stayed: March 2013, traveled on business
Thank Lehcimifas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 26, 2013

Dear Lehcimifas,

Thank you for the positive review of your recent stay at the Hilton Copenhagen Airport. We are happy to read that you enjoyed our location and facilities. Please accept our sincere aplogies for the service in the Axis Bar & Lounge. The relevant department head has been informed to follow up for future improvements.

Although you can walk from the airport to the hotel without having to leave the building, the hotel is conveniently close to downtown Copenhagen. The Metro or regional train will take you there in just 15 minutes.

Lehcimifas, we look forward to welcoming you back to Hilton Copenhagen Airport soon!

Warm regards
Hilton Copenhagen Airport

Karina Erringsoe

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Reviewed March 20, 2013

Just made a repeat visit several years after I first stayed here. It is still excellent. The staff were very helpful and friendly and the whole experience was a good one. Yes, it is an airport hotel - but it is a very good one indeed. However, they still need to think seriously about making the WiFi free! It is very easy to get to and from the city center using the frequent metro.

  • Stayed: March 2013, traveled on business
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1  Thank EnjoyTravel200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 26, 2013

Dear EnjoyTravel2000,

Thank you for staying at the Hilton Copenhagen Airport repeatedly and for posting your experience on TripAdvisor. We truly appreciate your comments about our Team Members and our location.

We would like to inform you that that we offer complimentary Internet within our public areas. Furthermore I would like to advise you that our Deluxe and Executive room rates at Hilton Copenhagen Airport are including internet. For all Hilton Hhonors Gold and Diamond members one of the benefits is the high speed internet is as well complimentary; another good reason to join our Hilton Hhonors loyalty programme if you are not already a member.

We do hope to have the pleasure to welcome you back with us in the hotel upon a future visit to the Copenhagen.


Warm regards
Hilton Copenhagen Airport

Karina Erringsoe

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Reviewed March 19, 2013

The hotel was chosen for its close proximity to the airport due to a ver early flight. The hotel is well integrated with the airport and related public transport facilities. There is even a check in self service terminal in the lobby. It was easy to find, but seems rather unwelcoming if you arrive by car. No short term parking for checking in, and lots of signs threatening to cost you a lot if you dare to stop outside!

The room was superbly appointed and very comfortable. Tea and coffee making facilities were a welcome touch as we're the bathrobe and good quality toiletries

The price of all extras (many of which are complementary elsewhere) is horrendous.

Very efficient check in and check out as well helpful concierge

  • Stayed: March 2013, traveled on business
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1  Thank agewebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHAPBD, Business Development Coordinator at Clarion Hotel Copenhagen Airport, responded to this reviewResponded March 26, 2013

Dear agewebb,

Thank you for staying at the Hilton Copenhagen Airport and for posting your experience on TripAdvisor.

It is great to see that you are overall happy with our hotel and the services provided.

Regarding your comment on the price level at Hilton Copenhagen Airport, we do regret to hear we did not live up to your expectations. Naturally our prices are competitive and benchmarked with other 5-star hotels in Copenhagen, therefore revised regularly. We would like to inform you that all parking facilities in the airport, including the basement of the hotel, are owned and managed by Copenhagen Airports, and therefore we have no influence on the rates.

Dear agewebb- once again thanks for your feedback. We hope that we will have the pleasure of your company again in the near future.


Best regards
Hilton Copenhagen Airport

Karina Erringsoe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Copenhagen Airport

Address: Ellehammersvej 20, Kastrup 2770, Denmark
Phone Number:
Location: Denmark > Zealand > Copenhagen Region > Taarnby Municipality > Kastrup
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Kastrup
Price Range: $188 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Hotel Copenhagen Airport 4*
Number of rooms: 378
Official Description (provided by the hotel):
Winner of the ‘Best Business Hotel in Denmark 2013’ by Business Destinations for the fifth consecutive year, the Hilton Copenhagen Airport Hotel is located next to Copenhagen Airport, a two-minute walk from Terminal 3 arrival hall via a covered walkway. This modern Copenhagen hotel, renowned for impeccable service and awarded the Green Key Certificate for Environmental Awareness, is 12 minutes from the city center by train and Metro services. Visit attractions such as Tivoli Gardens, Nyhavn, the Little Mermaid statue, and the National Aquarium - The Blue Planet - located walking distance from the hotel. The hotel is also easily accessible to Copenhagen Cruise Port, just 25 minutes away, and the Congress Centre, ten minutes away. ... more   less 
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Also Known As:
Hilton Copenhagen Airport Hotel Kastrup
Clarion Hotel Copenhagen Airport Denmark - Kastrup

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