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izwanbasuki
Kuala Lumpur, Malaysia

Dilapidated

Review of A'Famosa Resort
2.0 of 5 bubblesReviewed Feb 6, 2019
The Bungalows villa is spacious for family or big group stay and with individual pools attached but that is the only plus point for this place.

From the entrance, you have to drive approximately 3.5km to reach the villa, so if you are taking public transportation, you must be prepare with your food supply as delivery to the place is limited. A Famosa could do well if they pair with Socar or Grab for car rental/public transport services or even shuttle services to the A Famosa Freeport is a good idea.

In addition, the road leading to the villa from the entrance also is not well kept. Please do something about this
Date of stay: February 2019
Trip type: Traveled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this review
Responded Feb 12, 2019
Dear izwanbazuki,
I am sorry to hear about your disappointing stay. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short.
Whilst we are unable to undo the unpleasant experience, please accept our most humble apology, and rest assured we are looking into the matter and will make the appropriate improvements to our accommodations and facilities.
I would like to take this opportunity to inform that we do provide a free shuttle bus service for in-house guests to travel to different locations within the resort. Perhaps our staff failed to mention about the shuttle service during your stay and I apologize for that.
We highly appreciate your patronage and we hope to have the opportunity to welcome you back here in the future for a better experience.
Kind regards,
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 11, 2019 via mobile

Upon check arrival at A’Famosa Villa no 1266- we were not greeted by anyone and the villa gates were left opened and unattended.There was flies everywhere and not a suitable environment to take your family on a holiday( as advertised on their website ) the kitchen area was absolute filth! ( pots and pans were in disgusting conditions) The cupboard underneath the sink was coated in dirt and residue left over by previous guests and not cleaned by THE A FAMOSA VILLA STAFF.Moreover, there was strands of hair inside the fridge and it was not even cold thus making it impossible for us to store our food and beverages. The toilet seat was broken and as for the pool area; filled with cigarette buds and dirt all over the pool! It was not cleaned prior to the arrival of the guests and COMPLETELY FALSELY ADVERTISED. I suggest that if you were to come here you DO NOT stay at this villa but stay ELSEWHERE.The villa is a complete rip off and falsely advertised on their website. THE WHOLE VILLA NO 1266- IS REPULSIVE.

Date of stay: January 2019
Trip type: Traveled with family
1  Thank sarah_97richards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded January 12, 2019

Dear Sarah Richard,

Firstly, I would like to thank you very much for sharing your stay experience with us. For your information, in the resort vicinity, there are units that are sold to private owners and the resort management does not have any involvement in the management of these units. Evaluating your review, your stay was at one of the privately owned unit. On this point, I would like to share that this review is not reflection of the product and services of A'Famosa Resort Melaka.

Again, thank you very much for sharing your stay experience and we wish you a great week ahead.

Kind regards, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

short getaway to farmosa and stayed in the villa...Not really up to our expectations while staying there... there is nothing at all for you to do at night...,the only thing we can do is enjoyed our swimming pool.

Date of stay: May 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Ketoyokluvtravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded January 20, 2019

Dear Legendarytravell2018,
I am sorry to hear about your disappointing stay. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short.
I would like to take this opportunity to enlighten you of the Old West Carnival that we hold each night here at A’Famosa Resort. Perhaps you and your family could check it out and experience the excitement should you decide to stay with us again.
We highly appreciate your patronage and we hope to welcome you back here in the future.
Kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2018

There were no clear instructions on checking in for villa or hotel. We queued up for a long time at the hotel only to be informed that villa check in is at another site. That should have been made clear on the website. The villa looks very nice on the website but in reality is very run down and not well maintained. The basic necessities were provided but the doors were not well secured. One can easily kick the doors to force them open. There were insufficient places to hang towels or swimsuits, considering the villa has an attached pool. Outdoor furniture by the pool would be nice for parents to supervise their children swimming. The supposedly private pool was not private but can be seen by neighbouring villas which were closeby. The houses were close to each other and a family day group next door was very noisy till late evening. Breakfast at the club house was satisfactory but more variety would have been nice. The pastry and dishes served were cold except for those made on site (eg eggstation). However, I want to praise the staff for excellent management of the large crowd as we were a group of 10 and had to queue up for our table during the peak school holidays. Their efficiency made the waiting short and sweet.

Room tip: If getting a villa, request for one at the end for more privacy and less noise.
Date of stay: December 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Hai65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded January 27, 2019

Dear Hai65,
Warmest greetings from A’Famosa Resort.
Thank you for choosing to stay with us and we highly appreciate you taking the time to give us your review.
I am disappointed to hear that your stay at our villa was less than satisfactory. However, I am delighted to inform that we are currently in the process of refurbishing our villas and will consider your comments as we upgrade the facilities.
Our villas come with two options; fenced pool and non-fenced pool. Perhaps the fenced-pool option would be a more suitable choice should you wish to stay with us again. We understand how much you value the privacy of your friends and family during a vacation.
I will have a review with our reservation team to ensure that they clarify the appropriate check-in locations for future bookings.
Thank you for letting us know that you enjoyed our staff’s hospitality. Your feedback will definitely help us towards bettering our services and we look forward to welcoming you back to A’Famosa Resort.
Kind regards,
Hotel Manager

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Reviewed December 26, 2018 via mobile

I am reviewing the place as an overall.

Unless u drive or ride a bike, forget abt getting a room in the place. It doesnt have a proper cafe, restaurant or food delivery like foodpanda. Even pizza deliveries are restricted - u can order but u have to pick it up at the main road which is abt 5mins drive away. Security doesnt allow any food deliveries to enter.

Don't think abt Grab bcoz if u are there and u want to go to Melaka Central, the ride is abt 45mins away and abt RM56 of fare. But depending on the day that u go, drivers might not want to go bcoz of jams and stuffs.

Nearest "foodbank" will be the Melaka Freeport Outlet. There are shuttle service to bring u to Freeport and the theme parks.

If u dont mind peace and quiet, THIS is the place. Just need to stock yr food and drinks, and u are relaxed bunking in yr apartment.

Date of stay: December 2018
Trip type: Traveled with family
Thank JulzDean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded January 12, 2019

Dear JulzDean,
We regret to hear that your stay at A’Famosa Resort did not live up to your expectations and we truly appreciate your feedback as such information will assist us in our efforts to continually improve our guests’ experience.
If you would be willing to give us a chance to turn your experience around, feel free to contact us at hotel@afamosa.com to share your thoughts on how we may further improve our services and facilities.
It would give us great pleasure to welcome you back to our new and improved hotel.
Kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2018

Furnishing and mantainance such as A/C and water presure requires a make over and attention. Most of the employees that we came across are courteous and friendly. However the outlook at the resort and the condo area looks rather run down. We requested for a room change due to some issues pertaining to A/C and receptionist name Raihan helped us with the request promptly and we are very pleased. It will be a shame to have a good employees but poor in managing the Resort condition.

Date of stay: December 2018
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Raihan Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded January 12, 2019

Dear Nicky Ng,
Thank you for sharing your review with us. I am disappointed to hear of your experience during your stay as it is not consistent with the standard of service that we strive to deliver to all our guests. Please accept my sincere apology for the poor impression.
Rest assured that our maintenance team have been alerted pertaining to the issues mentioned to ensure the steps taken to improve our facilities.
It is good to know that our staff could be of help to you. I hope that I can convince you to change your mind about another visit to our resort.
Kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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