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“Very disappointing”

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Estelar Vista Pacifico Hotel Asia
Ranked #1 of 2 Hotels in Asia
The Hague
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very disappointing”
Reviewed January 15, 2014 via mobile

We stayed last 13-01-2014. Hotel is simply not finished. Brand new airco was not working, there was construction/noise present. Window from the back did not locked. There are cables in the bathroom hanging (for what it seems a hair dryer connection to be). We stayed in a suite for 4 adults and 2 children, and there were only 2 towels. The hotel is located 15 minutes away from Asia boulevard and there is no shuttle bus service available as mentioned on the hotel site. The fee seems to high for what you get. I guess when the hotel is finished it will be what they sell at the site. Probable next summer...
Good points: breakfast, it is very close to the beach although there were only red flags during our stay. The service is good but they miss a lot of initiative. Watch your bill thoroughly. The location is ok if you have your own car to move around. Enjoy your holidays......

Stayed January 2014, traveled with family
Helpful?
2 Thank am522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Gerente at Estelar Vista Pacifico Hotel Asia, responded to this review, January 16, 2014
We appreciate your review, and trust that we will take care of every point you kindly mentioned in your comment.

The towels in your room are always available for you, but if you need more, please request to the Front Desk so we can help you immediately, in order to act in a proactive way we will consider the quantity of pax we have in each room to provide our guest a better experience. We extend our apology about the problem with the exposed cables in the bathroom; in fact those are to install an additional telephone and are safety wrapped so the risk is controlled.

The shuttle is coordinated with a company nearby Asia Boulevard and our receptionist is in charge to contact transportation for our guests, we will cover this topic diligently to inform in a better way through our staff.

It´s a pleasure for us to know that your experience in the Restaurant was successful, is our commitment to keep providing the same service with our staff trying to make your experience a memorable one at the BEST WESTERN PLUS Vista Pacifico Resort.

Thanks for staying with us and we hope to see you again soon!

Christian Tamayo
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
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English first
Lima, Peru
Level 5 Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 13, 2014

Finally a nice beach hotel close to Lima. Right on the beach and very close to the boulevard. The service was great all the time very good food, breakfast included and great. The pool is huge and has a beautiful bar. The rooms were big comfortable, beautiful. They had a lot of activities including jetski, 4 wheelers, bikes etc. we could see it's under construction but that never bothered us. I was surprised with the amount of foreigners people from USA, Brazil, England, etc. our rate of $140 was half the price of any other hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carduha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Gerente at Estelar Vista Pacifico Hotel Asia, responded to this review, January 16, 2014
Dear Carduha

It was a pleasure to attend you in the last visit at the BEST WESTERN PLUS Vista Pacifico Resort, we are glad to know you had a pleasant stay with us, and we will share this with our staff to guarantee that the service you already experienced, the value and the product you receive always meets your expectations, despite our condition.

We still improve more outlets, so the gamma of options will increase. In fact this week we will open the Steak House a fancy and modern restaurant with the best meat prepared under the supervision of our Chef so you will taste a wonderful grilled meat.

We expect you visit us again, and we will take care of your stay at the BEST WESTERN PLUS Vista Pacifico Resort

Christian Tamayo
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Estelar Vista Pacifico Hotel Asia

Property: Estelar Vista Pacifico Hotel Asia
Address: Km 109 Panamerica Sur, Asia 15689, Peru (Formerly Vista Pacifico Resort)
Location: Peru > Lima Region > Asia
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Asia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Estelar Vista Pacifico Hotel Asia 3.5*
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