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“Haunted...”

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Quality Hotel Bentinck
Ranked #6 of 7 Hotels in Portland
UK
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Haunted...”
1 of 5 bubbles Reviewed July 17, 2012

We stayed one Saturday night and it was arguably the worst night of our lives.

Just after midnight, we heard two bouts of incredibly loud noises for about 10 seconds each, which appeared to be coming from the room above. To put in context, it sounded like somebody slamming all of the bedroom furniture on the floor. We honestly thought it was an earthquake or something very serious and that we were in grave danger.

In a state of panic, we immediately packed our bags and ran outside the room, expecting to see other hotel guests who (we thought obviously) had also heard the noises. Not a single person was around. We could hear a band playing faintly in the next door bar, but that was it. There were also no night-time staff members to be seen anywhere.

After trying to work out what the noises could've been, we could come up with no plausible explanation and had to convince my gf that we weren't going to sleep in the car. We spent the rest of the night with the light on.

To add to the mystery, at about 2am, we heard the occupants of the room above ours, quietly return. This suggested that at the time of the 'incident', the above room had therefore clearly been empty, which increased our suspicions of what it may have been.

We checked out immediately in the morning and explained our experiences to the manager at the time; both clearly still shaken and asked for a full refund. The manager was very sympathetic and apologetic, and we discussed all of the possible explanations, but all ideas were dismissed. We then asked whether the hotel was haunted, to which (after a long pause) we were quietly told that there had been a number of unexplained incidents over the years. We were given a full refund and left immediately.

You have been warned (unless of course you're into that kind of thing..!).

Stayed March 2012, traveled as a couple
Helpful?
7 Thank Yoshiesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

Traveler rating
    20
    18
    5
    2
    1
See reviews for
4
24
2
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Rotorua, New Zealand
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed April 28, 2012

Had the misfortune to stay a night in the Annex, which resembles a zero star concrete block style, very old motel unit. The rooms are shocking, painted block walls, old shower/toilet ensuite, the wardrobe was a dark hole, with unpainted dirty brick walls. The tiny bench fridge was completely empty and not so clean. The bed was awful, mattress was similar to a sponge rubber pad.Pillows and the covers terrible.The driveway to the roms is full of holes, and loose gravel, dirty and dusty.
I would never stay there again. The only redeeming features of this visit, the hotel restaurant was OK and the meals pretty good, but it was a very busy place. The staff are so nice and most helpful, pity about the annex. It needs to be demolished and rebuilt.

Room Tip: Dont stay in the Annex
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  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank patrick m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed February 26, 2012

Stayed here for a night during summer and found the room spacious and comfortable. However, the hotel bar below was very noisy. Patrons must smoke on the footpath outside and the constant noise is disturbing. Deliveries started very early to the side of the complex. Whilst it is outside the control of the host the City cleaning started very early - 0500 - with road sweeping and rubbish collection. Great place to stay if you can sleep through all of this constant noise.

Room Tip: All rooms good but complex very noisy. Part of hotel and restaurant. Noisy patrons coming and going...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travel3220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jindabyne, Australia
Level Contributor
173 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 bubbles Reviewed December 13, 2011

stayed at a few places in Portland but this has the best rooms by far

Room Tip: front rooms overlooking road
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rigseismic67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
240 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed October 8, 2011

Nice size room and good quality. Colonial style with rooms above the hotel. Good food. Rooms all refurbished. Parking off street.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aus_gregg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Bentinck

Property: Quality Hotel Bentinck
Address: 41 Bentinck St | Corner Bentinck & Gawler Street, Portland, Victoria 3305, Australia
Location: Australia > Victoria > Portland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #6 of 7 Hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Hotel Bentinck 4*
Number of rooms: 14
Official Description (provided by the hotel):
Mac's Hotel Bentinck was originally constructed in 1855 and has been renovated in classy Victorian style. Boasting 14 beautifully designed spacious guest rooms, some offering breath taking ocean views. All rooms at this 4 star accommodation are air conditioned and include Austar cable TV, wireless internet access, mini bar and tea and coffee making facilities. Select rooms feature whirlpool bathtubs. Continental buffet breakfast, WIFI, Austar & onsite gym facilities inclusive. ... more   less 
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Also Known As:
Quality Hotel Bentinck Portland, Victoria, Australia

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