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“Good food but the service??”

Edward's Waterfront
Ranked #6 of 38 Restaurants in Portland
Certificate of Excellence
Cuisines: Australian
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed July 19, 2013

I often dine here and generally enjoy the food but my biggest bugbear is the lack of service. The wait staff are just not trained to look out for the customer's needs. An empty glass is a clear signal that another drink is required but they never take the initiative. I often order all my drinks for the night as i arrive because i know that the service is slack.

Now for the good points. The food is always good quality and enough to satisfy a hunger. The specials are always interesting and constantly changing. Some people might say it is a touch pricey but you get what you pay for. I think the prices are fair. Also it has a very good wine list.

Unfortunately though, it is let down with its table service and lack of staff training. Can the management take note of this??

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 - 168 of 200 reviews

Reviewed July 15, 2013

Cold and wet Monday night in Portland - we went along on a local's recommendation and thought initially the ambience was wonderful. Service was OK but not particularly friendly.
Food at Melbourne prices average. After natural oyesters, I ordered the special tempura flathead and potato strand prawns. Prawns were very moorish, the flathead was disappointing - coated in breadcrumbs not tempura batter and overcooked. My partner's pork belly was succulent. We had coffee - long black was burnt and left untouched but not queried by waitress.

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Thank romicast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Good service. Average food. If you've been travelling all day and you could eat a small horse....this will probably do.

Thank CornishDoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

Uh all the cakes and deserts are so amazing!!
There are lovely, friendly staff who make delicious coffee's. Little pricey, but well worth it.

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Thank freespirited91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

We stopped in Portland en route to Melbourne and were pleasantly surprised by this nice little town. This restaurant ad a nice aspect overlooking the port. The service was excellent and we enjoyed the wine and food. desserts looked great but I fear had been in the cabinet all day as they were a little dry. A little pricy but the meals were delicious.

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Thank seasonedcampaigner1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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