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“Pity not all big4s are like this”

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Discovery Parks – Port Augusta
Brisbane, Australia
Level Contributor
75 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Pity not all big4s are like this”
Reviewed February 17, 2014 via mobile

Big4s around Australia might share a common name and logo, but they certainly are not all the same standard. This park was somewhat plain and boring but it was absolutely spotless. We took an ensuite powered site; said ensuite was clean and proper. The pool was clean and the camp kitchen and BBQ facilities were very good. (No coin slot under the BBQ; wish other parks would understand that one. We booked to stay again after Coober Pedy.

Stayed February 2014, traveled as a couple
Helpful?
Thank NotQuiteAWinnebago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
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    27
    14
    11
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61
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Sydney, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 15, 2014 via mobile

The campground is not really nice.
The management said we get a grassy floor but we only got red dust. The surface was also really rough. This was really annoying!!! That's why they only got average.

The camping kitchen is huge! Everything is clean and we got pots bowls and cutlery provided. There are also two fridges and 2 air cons in the kitchen.

The campground has also 2 big bathrooms. They look really clean and new. Nice hot showers after a long day on the road! You easily get in contact with others by cooking your dinner. Perfect:-)

Stayed February 2014, traveled with friends
Helpful?
1 Thank kleenaMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 21, 2014

We were traveling through with our 4 children. We had no expectation of Port Augusta, and had never stayed at a Big 4 before.

Wow. They were excellent! There was a great campers kitchen that was spacious, air conditioned, set up so a family could eat inside. Well appointed, and equipped.

The toilets and showers were large, modern, and very clean. The laundry facilities were very good.

We really liked the relaxed atmosphere and customer service. Kids being kids, one of our daughters misplaced a toilet key. We fully expected to pay a replacement fee but management simply said "No worries. If the key turns up in your travels, just send it back. I fit doesn't, then don't worry about it, and have a great trip!"

We were floored. This made our quick stay in Port Augusta into a very impressive customer service experience.

5 Stars.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheZwetslootClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Lincoln, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 21, 2014

At first sight this park has it all, pool, excellent camp kitchen, games room, tv room, that are all air conditioned . Then one looks closer - The directions on how to get onto the drive-thru sites are wrong. The remotes for the air-con are missing. The showers are cold in both shower blocks - two mornings in a row when they had not been used by any of the 30 vans in the park!! Yes we did report the cold water problem to one of maintenance men who found it was really hot in the middle of the day - at 30C the pipes would have been hot! You can do better than this Aspen Parks!

Room Tip: Make sure you have an ensuite!
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Anne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenParks, Manager at Discovery Parks – Port Augusta, responded to this review, January 30, 2014
Thank you for taking the time to review Port Augusta Holiday Park, we appreciate the feedback we receive from all our guests.
We apologies if you feel the instructions on how to get to the drive-thru were not clear enough, if any guest has a problem locating their site the Park Managers or other staff members are always on hand to guide you through.
At the time of your stay the Manager did check the water temperature and the water pressure as you requested and they were working fine. The mixer taps can be a bit confusing and there are clear instructions on how to use them, there was no other complaints regarding the water temperature during the week.
The air conditioning in the games room and camp kitchen are turned on every morning and turned off every evening by staff. We do not leave the remote controls in these common areas as in the past they have been misplaced or lost by guests.
We are sorry to hear you did not enjoy your stay, we hope you will consider staying at an Aspen Park again when you next travel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
123 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 16, 2014 via mobile

Mature aged couple who were seeking relief from extremely hot weather and sought solace here with their swimming pool. Wonderful and ample big "drive-through" caravan sites which suits either the overnighter or those staying longer. Friendly and helpful staff, clean facilities and well shaded pool. Large gum trees provide reasonable shade albeit with 46+ temps no place was going to be cool. CLose to highway and constant traffic but we were not impacted by such.

Stayed January 2014, traveled as a couple
Helpful?
Thank OFICPs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Campbell, Australia
Level Contributor
168 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed January 11, 2014

We always stay here when going to W.A. or N.T. Best park in town, staff very friendly, and the amenities very good. Great place to fuel up and buy a few groceries. If you get the time pop out to the Arid Lands Reserve, for a few photos.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MikenGail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice Springs, Australia
Level Contributor
1,944 reviews
195 hotel reviews
common_n_hotel_reviews_1bd8 6,183 helpful votes
Reviewed January 5, 2014

We have stayed here a few times now while either ready for a trip back up North or heading off across the Nullarbor. Great location with big clean amenities, nice pool and big sites, even some drive through's, for a quick getaway in the morning.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 1TraveltheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Discovery Parks – Port Augusta

Property: Discovery Parks – Port Augusta
Address: Cnr Highway One & Stokes Terrace, Port Augusta, South Australia 5700, Australia
Phone Number:
Location: Australia > South Australia > Port Augusta
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Port Augusta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Discovery Parks – Port Augusta 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
At the gateway to some of South Australia’s most spectacular destinations - the Flinders Ranges, outback and Spencer Gulf - is Port Augusta, just over 300 kilometres from Adelaide. Discovery Parks - Port Augusta (formerly Port Augusta Holiday Park) is the ideal holiday park to plan your great southern adventure. It’s not every day you get to travel on a moving museum, but step on board the unique Pichi Richi Railway and you’ll understand why it’s so special. Discover local history with a tour of the iconic Royal Flying Doctor Service and Wadlata Outback Centre, where you will walk in the steps of the Aboriginal people who have lived here for 40,000 years. ... more   less 
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