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“MGT comments now gone!!!! Is there a change in Management?”

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Grand Mercure Allegra Hervey Bay
Certificate of Excellence
Melbourne, Australia
Level 5 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“MGT comments now gone!!!! Is there a change in Management?”
Reviewed September 14, 2012

Hotel mgt need to be a bit nicer

Where have the mgt responses gone that used to be on this site> I found them extremely defensive in all manners and it actually put me off booking the hotel ( even tho I did in the end)? I note they have since disappeared. I enquired with the managers regarding information about a month ago and the response was both abrupt and not warm or friendly???? Given they are not here anymore perhaps they have been replaced.

I felt like they had to justify it all - ie if you were a corporate customer " oh well you should ask your company to pay more so you can stay in a better room"; I asked for a late check out " no if you want that you need to pay ( ok) we are not a charity". MMMM!!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank magchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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231 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Melbourne, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2012

We had a two bedroom apartment with one room closed.It is big , just like an apartment you would buy to live in, with all mod cons including washing machine and dryer. However we only got a glimpse of the ocean view, which apparently you have to pay big money for $300 ( I thought the $180 a night we paid was big .We did get it for $150 for the 4th night.). It does have 2 bathrooms and showers, though the water pressure isn't the best. The heating / cooling is very efficient but comes at the cost of noisy fans.
The bonus is that the Allegra has the best and biggest heated swimming pool with seclusion from the street. There is gym/ sauna tucked away in the secure underground parking lot, which has good if not the best equipment in it. Overall this is a very good apartment and value for money if you use both bedrooms ( we were staying using a gift card) but there are plenty of places available with ocean views that are cheaper for a couple.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balraj13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toowoomba, Australia
Level 2 Contributor
5 reviews
Reviewed July 9, 2012

We had a 2 bedroom penthouse apartment for the past 5 days for the Touch Football junior State cup. The unit was fantastic, with a private rooftop area that had a full size BBQ, outdoor setting and a spa that was utilised each afternoon.

The facilities in the unit were great, including the full kitchen, and two good tv's with a large LCD in the lounge and a smaller LCD in the main bedroom.

Would recommend this unit to anyone!

Thanks for your hospilitality.

Stayed July 2012, traveled with family
Helpful?
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Grand Mercure Allegra Hervey Bay, responded to this review, July 11, 2012
Dear Guest,

Great review!, thank you- yes, our Penthouse apartments are well appointed and at a good rate too. We had an excellent time with the Touch Football crowd here, and happy to welcome them back again next year, we have already received forward bookings.
Hoping to see you again at Grand Mercure Allegra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
69 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 1, 2012

We stayed for a long weekend at Hervey Bay and made a booking for a one bedroom apartment. When we arrived, we were given a 2 bedroom apartment on ground floor with one bedroom door locked so that we only get to use it as if it is a one bed apartment. The living and dining areas were huge, the kitchen was well equiped, plus laundry, large bathroom and also a private jacuzzi in the courtyard. We didn't end up using the jacuzzi bacuse it rained all 3 days while we were there. Do not expect any 'hotel' service because these are self-contained apartments with some permanent tenant/owner in the block. So no room cleaning while we were there, no free wifi and no associated restaurant. There is the 'Coast Restaurant' right next to the outdoor heated pool which the food were great. Also there is an Italian restaurant next door which is highly recommended. Alternatively, approx. 2km at either end of The Esplanade are more restaurants and shops.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bunnyegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Grand Mercure Allegra Hervey Bay, responded to this review, July 11, 2012
Dear Reviewer,

Thank you, yes, our apartments are spacious and well appointed so easy to cope with 3 rainy days in comfort ! Apart from Coast and Santini's restaurants, there are 7 other restaurants within a short walking distance. Wi-Fi is available throughout the building at a reasonable cost. We hope to welcome you here again at Grand Mercure Allegra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroondah, Australia
1 review
Reviewed June 24, 2012

Stayed at the Allegra more out of default by Googling accommodation Hervey Bay and was very pleasantly surprised. The room was very spacious and well fitted out with all your possible requirements, with a well stocked fridge and kitchen. The bathrooms were lovely and it was very quiet during our time there. Management was welcoming and friendly. The location is good with quality eating places close by. Definitely a place to go back to and stay.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Allegra Hervey Bay

Property: Grand Mercure Allegra Hervey Bay
Address: Allegra 468 Esplanade, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 53 Specialty Lodging in Hervey Bay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure Allegra Hervey Bay 4.5*
Number of rooms: 49
Official Description (provided by the hotel):
Just 3.5 hours drive from Brisbane, Grand Mercure Apartments Allegra Hervey Bay is the ultimate paradise escape. Situated on beautiful Shelly Beach, Grand Mercure Apartments Allegra Hervey Bay is your gateway to Queensland’s World Heritage listed Fraser Island and where humpback whales holiday not just swim past. Offering luxury apartment accommodation on the Esplanade overlooking the magnificent beachfront, the 49 apartment hotel features tropical gardens, lagoon pool, gym and sauna and is just a stroll from boutique shopping, cafes and restaurants. ... more   less 
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Also Known As:
Grand Mercure Allegra Hervey Bay Fraser Coast

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