Hi PamelaF86, Thanks for choosing the Grange Resort Hervey Bay, we are very pleased that you enjoyed your stay, the brand new mattresses are firm on one side and soft on the other these allow for most people's preference, sorry to hear that you were planning on having late night cocktails by the pool and this was outside closing hours, this could have been avoided by simply calling the number listed in pool bar area or discussing this with office whom is also on call, its impossible to rectify these issue's after the event and had we know about them during your stay we would have gladly addressed them, thank you once again for the feedback we look forward to seeing you again with cocktail in hand around the pool bar we appreciate the feedback, warmest regards Peter & Belinda Grange Resort Hervey Bay.