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“Couple of small disappointments”
Review of Mantra Hervey Bay

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Mantra Hervey Bay
Ranked #9 of 23 Hotels in Hervey Bay
Hervey Bay
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Couple of small disappointments”
Reviewed October 5, 2012

On arrival to our rooms a pungent odour greeted us. It wasn't until we arrived back home and started to unpack that we relised the odour was all through our clothing in our bags. The water jug in the fridge was knocked on its side and when we opened the fridge for the first time all the water made a large soggy wet patch on the carpet. Bed was extremely hard mattress.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
1 Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear Mel H,

I'm sorry to hear about the wet carpet in your room, and the uncomfortable mattress. We are in the process of purchasing new beds for many of the rooms in the complex, so I hope to have this issue addressed for many of our future guests.

Thank you for providing us with a good rating.

Kind Regards

Colin McIntosh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
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English first
central coast
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 29, 2012

Other than being a fantastic spot if you are here for whale watching, there is really no reason to book this resort. The rooms are not cleaned at all during your stay. No wonder shonachris says the rooms need a good spring clean! As far as I knew I booked a fully serviced 4 star resort!!. Internet kiosks in lobby did not work. When I asked the guy behind the counter if he knew when they would be put on line.. his response was ..." I have no idea, I have just had 2 days off". In 4 star I would have expected "sorry I don't know but I will try and find out for you". This was the general attitude of staff. I felt very unwelcomed. Room was okay. but very basic. Great spa bath. No mirror in the main room area, no drawers for your clothes. Because the room wasn't serviced, we had to wash out our own wine classes and coffee cups... but they didn't provide dish soap. When we saw the trolley in the hallway, we made sure to grab a roll of toilet paper in case we ran out during our stay!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bisbeesedona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear Bisbeesedona,

Thank you for providing detailed feedback on your stay at Mantra Hervey Bay. Like many complexes on the Queensland coastline we operate as Self Catering accommodation, and are priced accordingly. For stays of 7 nights or more we offer a mid-stay clean. For shorter stays we are always happy to supply additional amenities such as toilet paper, shampoo, tea and coffee etc. upon request.

Kind Regards

Colin McIntosh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2012

Travelled on Queesland Rail Tilt Train to Maryborough and bus connection on to Hervey Bay,Bus takes you to your Hotel. Good trip.
hervey bay has a lot to offer as hotel is situated right on the Wharf area. Tours to whale watching,Diving etc. Half and Full Day trips. Plenty to choose from as Tour shop there. Hotel is bit far from shops etc so need to make use of the Bus which leaves from outside the Boat Club close to Mantra. Can have a full day hopping on and off bus at many little shopping areas. Meals at Boat Club very good value Pokies also there.Bar etc. Food on the wharf varies fro cheaper fare to French cuisine.

Room Tip: Standard Studio room has few facilities. No room service no mini bar only Jug and cups for tea/coff...
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ellen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear Ellen P,

Thank you for sharing your recent experience at Mantra Hervey Bay. I am sure the information you have provided will prove helpful to future travellers.

Kind Regards

Colin McIntosh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whakatane, New Zealand
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 23, 2012

This resort has all the plus'es for someone wanting to do the Whale Trips but thats about all. The room we had was smelly and looked as if it needed a really good spring clean. We have stayed on several occasions, but will be looking for somewhere else to stay in the future.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shonachris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear Shonachris,

Thank you for taking the time to provide us with feedback on your stay at Mantra Hervey Bay. Indeed the property is superbly located with the marina right at the front doorstep of the property. I'm sorry to hear that your room cleanliness was not up to standard. We conduct spring cleans of all rooms once a year.

Kind Regards

Colin McIntosh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2012

Good:
Large room
Very close to whale watching boats

Bad:
Old fittings
Unable to accommodate request to be next to another couple, despite 2 months notice
Inflexible and generally unhelpful staff
Not within walking distance of hervey bay proper

Overall:
Unsatisfactory experience compared to surrounding options
Wouldn't stay again

Stayed September 2012, traveled with family
Helpful?
2 Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear M S,

Thank you for taking the time to provide feedback on your recent stay at Mantra Hervey Bay. I'm sorry that you did not get to stay in a room adjacent to your friends. We certainly try to accommodate all guest requests, however as September is the busiest month of the year it can become difficult to allocate rooms to suit all requests.

Kind Regards

Colin McIntosh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bundaberg, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2012

We stayed for a weekend with our 2 children under 2 years. We were meeting up with other friends also travelling with a toddler. We booked well in advance and asked for rooms nearby. Had to argue persistently just to get rooms on same floor. At the end of the trip, my son had an accident and needed to be taken to the emergency dept. When we called to advise checkout may be delayed we were told the hotel's "priority" was getting us out of the rooms because they had been "promised" to someone (after we'd been repeatedly told rooms could not be specifically reserved). There was no empathy for our predicament. Nothing done to assist at what was a very stressful time.

We were charged for cots at checkout and had not been advised of this any earlier.

The rooms are well-maintaned and clean, given their age. I would describe it as a "family friendly" hotel. The 2 bedroom apartments are spacious.

The hotel is well-located for whale watching, but otherwise very far from the rest of Hervey Bay.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear Charlotte S,

I am sorry to hear of the difficulties that you experienced with check out following your son's accident. I have spoken with the staff member concerned and reminded them that they should show more empathy in a situation like this. I do hope that your son has recovered well.

Kind Regards

Colin McIntosh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mid North Coast NSW
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 11, 2012

Stayed here recently for 7 nights. Very helpful obliging staff. Lovely clean apartment.

Would like to make special mention of Michael, Brett and his fellow workers who went out of their way beyond the call of duty to help me a disabled person. Thank you guys, you are great. Hope you are over the flu Brett.

(Beryl)

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hollygolightly71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraHB, General Manager at Mantra Hervey Bay, responded to this review, October 9, 2012
Dear Hollygolightly71,

Thank you so much for the lovely feedback you have provided regarding our staff here at Mantra Hervey Bay.

Kind Regards

Colin McIntosh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Hervey Bay

Property: Mantra Hervey Bay
Address: Buccaneer Drive, Urangan, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Hervey Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Hervey Bay 4*
Number of rooms: 156
Official Description (provided by the hotel):
Mantra Hervey Bay is the region's only absolute marina front accommodation, offering direct access to the Great Sandy Strait as well as being one of the best places in Australia for whale watching. Only three and half hours north of Brisbane or just five minutes from the Fraser Coast airport, Mantra Hervey Bay offers a range of accommodation perfect for your Fraser Coast holiday. Featuring hotel rooms and one, two, and self-contained three bedroom apartments, all rooms include private balconies and cable TV, with most rooms featuring a spa bath. One and two bedroom apartments offer the additional convenience of kitchenette and laundry facilities. Onsite leisure facilities at Mantra Hervey Bay include a swimming pool, sauna, exercise room, BBQ facilities and adjoining restaurants. Free security parking is available. There is also a number of retail outlets including fashion boutiques, a day spa and gift stores within the marina precinct. With an abundance of nature, such as the Great Sandy Strait, Fraser Island and the wetlands, as well as the eco tourism ventures and attractions, Hervey Bay offers something for every visitor. Hervey Bay is an idyllic location to experience the Fraser Coast with Mantra Hervey Bay providing the perfect base to explore all that is on offer. ... more   less 
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Also Known As:
Mantra Hervey Bay Hotel Hervey Bay
Mantra Hotel Hervey Bay
Hervey Bay Mantra Hotel
Mantra Hervey Bay Fraser Coast

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