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“Poor service and frustrating customer approach”

B&B & minicamping De Zaanse Gans
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B&B & minicamping De Zaanse Gans
Ranked #3 of 3 Assendelft B&B and Inns
Reviewed September 22, 2011

We would not recommend to stay in this hotel, if you look for the
flexibility and privacy. The service and customer approach frustrated
us a lot. When we arrived (several hours earlier normal check in),
nobody was there to let us in. We were informally checked in by the
hosts’ children, who however didn’t give us the keys. When we wanted
to pay at normal check in time for our stay and take the keys , again
– nobody was at the reception. What is more, the contact telephone
number they provide, was with autoresponder on.
Our privacy was rudely interrupted twice during the day, when we were
forced to pay literally in our bed (!).
The price was increased on the spot by 10 euros per night which was
not justified by the host.
In terms of the environment, the farm is close to the airport which
makes it really noisy day and night and impossible to sleep.

(+ )
Quite nice interior of the room . Funny pets in the yard. Decent
breakfast. Wi Fi included, but kind of slow to enjoy it.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eugenia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dezaansegans, Eigenaar at B&B & minicamping De Zaanse Gans, responded to this reviewResponded June 13, 2015

Please note our review score of 7.8 out of 77 reviews:
Staff: 8.7
Facilities: 7.6
Cleanliness: 7.8
Comfort: 7.6
Location: 7.6
Value for money: 7.3
from our guests via Booking.Com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (3)
Traveler rating
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Reviewed June 14, 2014
Google Translation

Room Tip: Vraag om de kamer met eigen badkamer in hetzelfde gebouw anders moet je buitenom met je handdoekje
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jelte K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014 via mobile
Google Translation

Stayed: April 2014, traveled as a couple
Thank rcabrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about B&B & minicamping De Zaanse Gans

Address: Dorpsstraat 141 | Assendelft, 1566 AE Assendelft, The Netherlands
Location: The Netherlands > North Holland Province > Assendelft
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #3 of 3 B&Bs / Inns in Assendelft
Price Range: $108 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — B&B & minicamping De Zaanse Gans 2.5*
Number of rooms: 2
Official Description (provided by the hotel):
Enjoy the peace & quiet of our little village of Assendelft-South! Our garden terrace with trampoline is a delight for the kids and surrounded by our farm animals you may enjoy a cup of coffee and home made cake while watching the pigeons and swallows circling around our stables. Centrally located between Amsterdam, Alkmaar, Haarlem and Beverwijk, our comfortable apartments in rural Assendelft will make you feel quite at home. ... more   less 
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