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“Decent looking modern motel, poor service, rude staff.”

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Bella Vista Motel Kaikoura
Ranked #9 of 20 Hotels in Kaikoura
Reviewed July 28, 2011

We booked this motel because it was a good compromise between TripAdvisor reviews and price margin.

We booked a family room due to having an 18m.o. child who we had in a separate room.

Room was fairly clean, and motel in decent state all round - though not all appliances were in working condition.

Major, major disappointment to the stay was the fact that our room was not serviced. We were staying two nights, and observed the staff in the morning making their way slowly around the rooms. The staff observed us leaving in that morning (fairly early on) and we would have expected our room to be serviced at that point.

However, on returning early afternoon, we were surprised to find it still hadn't been visited - our toddler needed her afternoon nap, so we were inside for the next couple of hours. The motel staff came to service the room during this period, but refused to come back later - they were rather rude to us when we suggested that they let our child sleep and come back an hour later. It took some convincing for them to even change the towels and take the rubbish away.

Very disappointed - what could have been a nice stay spoiled by rude staff and poor service.

  • Stayed: March 2011, traveled with family
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1  Thank nevrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellavistakaikoura, Manager at Bella Vista Motel Kaikoura, responded to this reviewResponded August 8, 2011

I am so sorry that your stay was disappointing. We pride ourselves on friendly staff and very clean comfortable rooms and I apologise on behalf of the Motel that staff were rude to you. I was not aware of this happening and feel very badly about your experience. It must have been an extreamly busy day for the room not to have been cleaned before lunch, I do know that March was very busy and we put on 3 new staff members early March. I do not condone rudeness from any staff and can not understand why they said they would not come back as I would have done it my self later. I am also surprised about some of the appliances not working as we replace any that are not going when we are made aware of it. Please accept our apologies.

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181 - 187 of 207 reviews

Reviewed June 12, 2011

We stayed here for 1 night as part of our self-drive tour around the south island. Staff at reception were friendly and gave us a room with views to the ocean. Room is clean and comfortable and the bathroom looks newly renovated. My only complaint was the heater blowing hot air directly at me while lying in bed so we had to switch it off during the night. Had noticed a few Bella Vista motels around the south island and this was the first time we had stayed in one and we were quite impressed. There was a booklet with activities and another folder with restaurant menus in the room.

  • Stayed: June 2011, traveled as a couple
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1  Thank kaz188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellavistakaikoura, Manager at Bella Vista Motel Kaikoura, responded to this reviewResponded June 29, 2011

Thank you so much for your lovely stay with us. I am sorry about the heater blowing on you through the night and will warn others to turn the fan down before going to bed. I had not even thought about it so thanks for bringing it to my attention. Hope to see you again one day. Cheers Marilyn

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Reviewed May 23, 2011

Excellent place to stay. The service was second to known even 5 star hotels in the cities. It was friendly and personable. Don even came looking for us in town to return a left item. Thye could not do enough for us. The room was excellent, very clean and comfortable and I had a great nights sleep. If you are stopping in kaikoura stay there!

  • Stayed: May 2011, traveled as a couple
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Thank Cracker10354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2011

Have stayed in a number of Bella Vista motels in the south island and you can always be sure of what you will get. The room was comfortable, well equipped and clean.

  • Stayed: May 2011
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Thank FionaBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2011

Stayed in 2 bedroom unit for 6 persons with reasonable price at 295 NZD, 2 single bedroom is quite small but the rest are fine. Shower diverter was difficult to use, it might be partially broken but it was found out at late night. Staff was very friendly and helpful. Plently of parking lots are available.

  • Stayed: April 2011, traveled with friends
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Thank Teddy_May
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2011

Stayed in a studio room, very clean and comfortable as expected from Bella Vista chain. Staff extremely friendly and helpful. Fairly new hotel and good location of main road, a short drive from the town, not a bad thing as town is a bit touristy and tacky, although only at one end. Would stay again and highly recommend.

  • Stayed: March 2011
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Thank Thebigfella52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2011

We stayed overnight in a studio very similar to all in The Bella Vista chain but this one was a little larger and boasted a microwave and kitchen sink.. Lovely welcome from the owners who made sure we had everything we needed. Double bed, 2 chairs, t.v., kettle (tea/coffee/biscuits etc) fridge and hairdryer. Nice clean and bright bathroom with good powerful shower. Heating/air con. Plenty of parking and although on main road was quiet at night, Rather a long way out of town but no problem to take car in - Dinner at Robbies Bar and Bistro.

  • Stayed: March 2011, traveled as a couple
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1  Thank Mazza-500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bella Vista Motel Kaikoura

Address: 45 - 47 Churchill Street, Kaikoura, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Kaikoura
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
Ranked #9 of 20 Hotels in Kaikoura
Price Range: $84 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bella Vista Motel Kaikoura 4*
Number of rooms: 18
Official Description (provided by the hotel):
The Bella Vista Motel in Kaikoura has 18 units. Compact studios with tea and coffee making facilities, accessible units with microwaves, standard queen studios with kitchenettes, king studios with kitchenettes, Spa bath studio with a king bed and kitchenette through to 1 bedroom units with spa baths and cooking facilities. ... more   less 
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