We booked this motel because it was a good compromise between TripAdvisor reviews and price margin.
We booked a family room due to having an 18m.o. child who we had in a separate room.
Room was fairly clean, and motel in decent state all round - though not all appliances were in working condition.
Major, major disappointment to the stay was the fact that our room was not serviced. We were staying two nights, and observed the staff in the morning making their way slowly around the rooms. The staff observed us leaving in that morning (fairly early on) and we would have expected our room to be serviced at that point.
However, on returning early afternoon, we were surprised to find it still hadn't been visited - our toddler needed her afternoon nap, so we were inside for the next couple of hours. The motel staff came to service the room during this period, but refused to come back later - they were rather rude to us when we suggested that they let our child sleep and come back an hour later. It took some convincing for them to even change the towels and take the rubbish away.
Very disappointed - what could have been a nice stay spoiled by rude staff and poor service.
- Official Description (provided by the hotel):
- The Bella Vista Motel in Kaikoura has 18 units. Compact studios with tea and coffee making facilities, accessible units with microwaves, standard queen studios with kitchenettes, king studios with kitchenettes, Spa bath studio with a king bed and kitchenette through to 1 bedroom units with spa baths and cooking facilities. ... more less
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