We made a booking online at this place. The booking was confirmed and our visa card instantly debited prior to our stay. Then Waves sent an email cancellation telling us they were going to debit a cancellation fee. The web booking was made confirmed and paid for and then Waves emailed to cancelled our booking and charge us a cancellation fee. Bad management, bad booking system, bad goodwill. they could at least have contacted us by phone personally, said they had made a mistake and suggested alternate accomodation in Kaikoura. When questioned they said they would not charge a cancellation fee as they had "accidentally double booked?"..... Yeah right!! a new slogan for the beer people...
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- Also Known As:
- Waves On The Esplanade Kaikoura Hotel Kaikoura