We booked this house from the UK for a 2 night stay whilst travelling around New Zealand for the trip of a life time that we had been planning as a group for nearly 2 years.
On arrival the house was full of flies and smelt unpleasant “like a butchers”
On closer inspection we discovered an old meal still left in the microwave, obviously unclean bedding, old food left in the freezer and the fridge had obviously not been cleaned for a number of weeks. The oven was frankly disgraceful and the storage cupboards had dead flies and other insects and had clearly never been wiped or cleaned.
Added to this the sofa, dining room chairs and bathroom mats and shower tray were stained and dirty.
The house was advertised as a four bedroom house but at no time was it made clear that the 4th bedroom was created by putting up a partition wall in the garage that didn’t even reach the ceiling.
The house was not as advertised and the standard of cleanliness was so poor that we didn’t feel that we could actually stay there.
The customer service when we contacted the owner was substandard and in fact so bad that we felt that we had to go somewhere else as the property was so unsatisfactory. We wanted a base in Whangarei as one of our party was diving the poor knights island and we were then forced to spend the afternoon searching for new accommodation that could accommodate all 7 of us .We paid out an extra 700 dollars for different clean accommodation and lost a precious day of our holiday. Neither AA travel or the house manager were willing to accept our grievances & refund any of our money
If you are looking at this property then keep looking and find somewhere else.
- Official Description (provided by the hotel):
- Excellent alternative to a motel - 4 bdrm and 2 bthrm Holiday Houses in Whangarei on an acre property fully self-contained with outdoor entertaining BBQ. Great for single or couples even groups up to 30 guests. ... more less
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