On a recent trip "up-north" we decided to try our luck at The Grand Hotel. I called from Auckland the night before travelling and was told quote "no need to book, no one else is staying just rock up". ummmm okayyy..... SO we did as we were told, arriving at approx 4pm on a Friday afternoon. Upon finding the hotel I popped in to make a booking - firstly there was no-one around so wandered down to the "bar". Two "waitresses/ bar ladies" were on the bar serving customers so I waited. After everyone was served their drinks I asked about accommodation and if the "balcony" room was available. "Yeah" was the reply from one of the waitresses who then removed herself from the bar even though I thought we were in the middle of a conversation. When I enquired to the other woman serving I was told that the original woman had to go and "sort out the pokies". This did not bode well - when I did manage to talk more and find out if the room was available a sort of piece of paper was bought out and "yep she was available eh". Okay I thought, great, now where should we park the car "oh there is no parking eh! you can try your luck over the road but can't guarantee it". At this stage I decided my $ was better spent elsewhere and thanked the staff and left as quickly as possible. Such a shame as the place looked fun/ charming but with service and an attitude like that I was glad I spent my $ elsewhere...... PITY
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