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“Average standard - disappointing for a Host motel.”

Shortland Court Motel
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Shortland Court Motel
Ranked #5 of 7 Hotels in Thames
Reviewed April 8, 2012

We had been staying at Host Group motels for 7 weeks because we found that they are a good standard and there uis a $100 discount for every twelfth night stayed.Shortlands was a pleasant enough stay but did not offer as much as previous stays.For example,at the
Teal Motel in Gisborne & Whitianga Beachside Resort, for $150 per night we had separate bedrooms, large living areas and a swimming pool - At Shortlands we had one living/bedroom, no pool for a charge of $168 a night. Admittedly,we did have a spa bath but were offered no choice and I would rather have not had it.We had pre-booked and were dismayed that the room was very stuffy and had not been aired. On the patio, the garden furniture was wet and grubby, from the previous night's rain and there was dirt & dead flies laying in the runner of the sliding doors. The rooms generally were comfortable and clean but not great value and the motel is positioned at the junction of 2 main roads - but we were not disturbed too much from traffic noise.

  • Stayed: March 2012, traveled as a couple
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2  Thank DELTAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shortcourt, Owner at Shortland Court Motel, responded to this reviewResponded April 29, 2012

We are a corporate property not a resort. Therefore we do not supply swimming pools and play areas. We do supply everything for the corporate traveler. This visit was over Easter and naturally full price is charged. A week later the room would have cost $150. We do have 1 bedroom apartments but obviously they had been pre booked.No there should not have been a fly in the ranchslider track and the staff and I have spoken about that.
I findit difficult to believe that the room was stuffy as we close the rooms up at 4.p.m.
The outside furniture is dried down daily when we clean but if it should rain it will get wet again.
I am sorry that they felt their experience was less than they were expecting. Why did they not come and speak to us

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37 - 43 of 46 reviews

Reviewed March 16, 2012

We stayed in this motel on Christmas Eve and Christmas night, a time of year you expect good service, friendliness, warmth and enjoyment. This is not what we got from this motel.

Our Room was NOT ONCE CLEANED during our 2 night stay, beds were not made, towels were not changed, bins were not emptied... In fact no one ventured into our room at all...

EXCEPT that is, for the people that came into our room and robbed us on Christmas night as we slept. They took everything including all personal items, phones, ipods, car keys, cameras, wallets, purses etc and ALL christmas presents!

Now being the safety conscience people that we are, i assured the door was locked when we left in the morning, and arriving back at midnight was shocked that our front door key card wouldn't work, so had to get it changed at reception. Once in, being as late as it was, off to sleep... Only to find in the morning everything was gone!

When I turned up at reception, landlady rang police...
When we were leaving, we were charged FULL PRICE as the landlady jokingly retold tales of the same people she thinks burgled our room, robbing their motel in the past... Just what we wanted to hear!
Being robbed in the middle of the night from around our beds while we slept is one of the most traumatic experiences we have faced.

The landlady in an email back to me explained it was our own fault and the doors must have been left open! Seeing as i know 100% they were locked, the place has been robbed before and strangely the key card wouldn't work, it was all a bit too strange!
The motel took NO responsibility for what happened, made no offer of any reductions in price due to our unfortunate circumstances and lets NOT forget, didn't once clean the room, which also in the email, the landlady said I had told them I didn't need them to clean the room!! Which again was another lie. (Landlady will probably reply to this, although everything I have written here is in the email she sent to me)

This Motel is NOT SAFE and I would recommend everyone staying somewhere other than here!!

  • Stayed: December 2011, traveled as a couple
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4  Thank Ria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shortcourt, Owner at Shortland Court Motel, responded to this reviewResponded March 18, 2012

When people are upset they tend to exaggerate. Over the Christmas period 3 motels on the strip were burgled on the same night. The police were called in .Only at our property did they get into the room . In all other cases they only stole from cars. Our rooms have card locks on the main entrance and they cancel at 10 a.m the next morning . there is no way that those doors can be forced open. The ranchslider onto the patio has a dead lock on it and a bolt . If these had been used there is no way that anyone could have got into the room. The police found no evidence of forced entry. The police concluded that the ranchslider was left unsecured. sometimes cards will de-programme and have to be reset. If a card is put near a cell phone or some other electrical device this can happen. The guest have admitted that when they returned to their room at midnight nothing had been taken and the theft occurred while they were asleep in an average sized studio room. If the doors had in anyway been forced they would surely have heard as the bed is within 3 feet of the door On Xmas morning their room was not serviced because as they left to go out for lunch they said every thing was fine. Other people staying had their rooms serviced. In the case of theft from a Motel it is normal for the client to claim on their insurance policy and their insurance company would come back to our insurance if they felt we had been negligent. It is normal to pay full price foe the room even in this case. Had the room been properly secured no one could have entered it. I am sorry for their experience but we must all take responsibility for our own security

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Reviewed June 21, 2011

Negatives:
1. Lights wouldn't stay on for more than a few minutes, we gave up & tried to do paperwork in the dark, with just bedside lights! This was fixed the next day
2. Half of the TV chanels didn't work
3. Swipe card din't work on the second day
4. TV blew up
5. Tea coffee soap etc was not replenished
6. Bathroom door needed the strength of a body builder to open more than half way.
7. TV at an impossible angle to watch, why do motels put the TV near the ceiling?
8. Cat attacked me - I'm a cat person, have always had cats, but this one attacked with no warning, was told it was half wild, maybe it should not be in the office then.
9. We were given a room change, much better room, larger, an actual couch to sit in instead of dining chairs, TV on a table that you didn't wreck your neck watching, BUT when we wnt to get into bed their were..........................HAIRS IN IT, & not just head hair, the sheets had not been changed from the previous occupants
10. The male host was a grumpy B........d

Positives
1. The female host was friendly, until we had to keep ringing/visiting the office with the above issues
2. The second room was of a reasonable standard, except the kitchen tidy pedal didn't work, had to lift the lid instead.
3 They had a cat, even if it attacks without warning
4. Thinking hard, don't think I can find a fourth good thing

Seeing the very mixed reviews it seems to be luck of the draw whether you get a good room or not & whether the hosts are having a good day or not.

  • Stayed: May 2011, traveled on business
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3  Thank fibreartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2010

couldnt fault the place modern rooms large tv spa baths and a private courtyard a real home away from home we loved Simba the cat was very friendly and reminded us of our own
would highly recommend this motel to all.

  • Stayed: October 2010, traveled as a couple
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Thank jmannz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2009

We can't imagine how they ever received good reviews on AAA trevel - it is more than strange. How could this more than dated motel with overrated prices achieve four stars? We were upset about the fact having booked for more than one night.

Frauke & Thomas, Munich, Germany

  • Stayed: March 2009, traveled as a couple
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2  Thank roughtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shortcourt, Owner at Shortland Court Motel, responded to this reviewResponded September 5, 2009

These rooms were opened in 2005. So they are not old. They chose to have a studio and they knew the price when that made the booking. It should be noted that the room in question had a double spa bath, a super kingsize bed, a 32 inch LCD television, a DVD player, a CD plyer, a private patio with outdoor furniture, Plunger coffee and a variety of beverages. This is why it is a 4 star property. Unfortunately there are people around who expect 4 star quality at a 2 star price, Maybe in future they should consider staying at a backpackers.

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Reviewed January 29, 2008

We arrived late (after 8.30pm) and in the motel office, we were greeted by a bit too jolly landlady who, seeing we were foreigners, told us in very slurred speech we'd have to pay the top room rate 'since mid-November is high season' . We did not have much of a choice so we took the room.
Accomodation was ok but we did not appreciate being taken advantage of, especially by a barely coherent and completely drunk motel owner.

The following morning Madame was less than jolly (hung over, I suppose?) and made us feel quite unwelcome. We left well before the 10am check out time and frankly would never go back.

Best drive straight through Thames to the town of Coromandel!

  • Stayed: November 2007, traveled as a couple
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5  Thank 1000Brussel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shortcourt, Owner at Shortland Court Motel, responded to this reviewResponded April 29, 2012

It has taken me a long time to answer this as I feel it is so dishonest
1.I do not drink . So how could I be drunk.
2. November is one of our busiest months of the year and full rates apply

I have nothing else to say

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Reviewed January 4, 2008

A good clean and comfortable motel which is easily found as it is on the main road and very conveniently situated within walking distance of the main street in Thames. Laundry facilities were free. We would stay there again.

  • Stayed: November 2007, traveled as a couple
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Thank GlobetrotterSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shortland Court Motel

Address: 208 Jellicoe Crescent | Jellicoe Crescent, Thames 2815, New Zealand
Phone Number:
Location: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Thames
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Thames
Price Range: $93 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shortland Court Motel 4*
Number of rooms: 9
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